This is a horrible company don't waste your time they lie they are scammers and if you purchased equipment from them you can't use it even though you paid for it read more

This company committed fraud. They sold us a security system but didn't disclose the full price $99, then send a credit card from fortiva with a $991 balance. Then to cancel the service they have you talk to a rep and transfer you to another rep in hopes you'll get frustrated and hang up. I cancelled this service today It got worse, the tech that came to get the equipment, was asked to move his car to a parking spot instead of in front of the home, he basically said "he would when he was ready", when asked to leave our home he cursed my wife and I. Michael (the tech) left our home with a damaged wall, removed the camera from the front door and left wires dangling and pulled the siding when he removed the camera from the rear and left wires haning all oover. He cursed my wife in front of my grandkids. I will never allow this company into any of my homes and you shouldn't either. read more

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STAY AWAY! What a rip off. After the grace period the cost was doubled. I had email correspondence with the sales rep before the grace period was up to remove the system but was given reassurances. I should have stuck with my instincts. Apparently those emails are ignored so they are NOT honored! The priced doubled!!! DO NOT USE THIS COMPANY! read more

Vivint was quick to come out and setup services. During the process they upsold us on replacing the fire alarms and installing several sensors which at the time I thought was a good idea. I was also told that there would be no contract required and if we wanted to cancel at any time, we would have to pay off the balance of the equipment. The home we had the system is being used as an AirBnB and I can say that 99% of our issues since renting began have been related to the horrible service Vivint provides. Since starting we've had 3 false entry alarms, 4 fire alarms, and 1 carbon monoxide alarm go off. Police or Fire were dispatched each time (depending on the alarm type) and each time they found nothing. Each of these alarms occurred while guests were in the house and scared the heck out of them. Any time I called to clear the alarms I was transferred several times or put on hold because they either couldn't clear it or needed me to talk to another department. I've spent an extended amount of time with their support to troubleshoot only to hit a wall every time. They even decided to disable one of the fire alarms to stop it from going off... in essence placing anyone staying there in danger. I contacted support to cancel service because I am now being fined by the community $200 per false alarm in which Vivint showed no concern about. Upon trying to cancel my account I was told that no refund would be made on the faulty fire alarms and that the balance would need to be paid off. In addition to not reimbursing for faulty equipment I was told that I was locked in to a 5-year contract that would need to be paid off before cancelling. I fully understand that I am responsible for what I sign... but be aware what you are verbally told and what they are asking you to sign when choosing this company. Overall, 3 months of horrible service and faulty equipment cost us $4,000 to get out of. read more

I actually forgot to come back and post an update two years ago. The system still stinks, but it will be paid off soon. They never helped and we still have selfie cameras monitoring the yard. read more

First of all they get a zero not even one star-- I have had Vivint for a year and a half in which time I have had numerous issues with there 'sky panel' to which numerous technicians have come and gone never resolving this faulty product... yet and still it is 50 bucks monthly. The contract is bogus you either pay the penalty of a buyout which for me is 2100,00 or you can "refer a friend" to take over the contract-- a system that has had numerous problems with not only monitoring but with the camera l-- why the hells rats ass would I refer this crappy service to any of my friends or family???. But this is the kicker... my ex husband lost sole custody and I've had to get a restraining order, he has been irrational and his behavior has been threatening to me and my children. Guess what?? The last time the camera worked and recorded was in April 2018.... it's Aug!!!! The front door camera on the porch is the camera that I need for the overall support and protection but if it has not been recording (yet I'm paying monthly) how does prove that there is a dangerous situation happening to the courts without a screenshot of him violating the restraining order by a camera screen shot from the porch???? The company's response is " I'm sorry for your frustration and I totally understand...". WTF do you understand that your company is going to get me and my children shot???? I spent 4 hours on the phone today asking to speak to the manager in which they pasted me around to FOUR different supervisors... stating that the managers do not field calls... I work in management and I have NEVER heard of a company not escalating a call up via proper protocol channels... WTF??? this company is the worst, to the point my lawyer had to be on a three way due to the ridiculousness of this dispute. I have an acute legal and dangerous custody situation where security is crucial and they are basically bend over and take this BS without lubrication. Better Business bureau here I come... I will blow this company up on all media sites for the reason that a security company can not provide the very service it touts to provide... wow! Oh but they are willing to send yet another incompetent technician out to my house to spend another two hours of worthless insight. PS Customer Support...please don't even reply. read more

Vivint - Last video clip was in April 2018 It's frigging August 2018! this company states they "understands ones frustrations..." - Security Systems Near Me

Sucks. Doorbell cam captures everything except crimes. Not reliable. Choose another system.

Customer Service is Extremely Poor!! A device was beeping for low battery. She told me to put a pillow & put it over the unit, to check if it was beeping. I told her I was under it. She indicated that I was a Liar, and would not send a technician I told her to send one, to remove All items. Suddenly, I got an appoint to have a tech come to the house. ** Poor, Poor Customer Service. These people are clueless. read more

We've been on the phone for two days trying to get help with From v Vivint we had it a tech come out to put into thermometers, and he was finished. Everything was running well, but once he left, we noticed that our app was down, and we could not use our Vivint so we called the person went through the panel, which took several hours and nothing happened. We are still locked out of our app we called again today it took several hours with no resolution. We asked for a tech to come back out to fix what they did and they said they would send someone for a extra charge, lots of help read more

Had a door-to-door salesman from Vivint stop by the other day, said the company was interested in having us be an advertisement home because our street sees a fair amount of traffic and the company would like the visibility before their salespeople actually come to the area. He stated that as part of the deal, we wouldn't have to pay for the equipment or the installation but we would need to keep a sign in our yard for 60 months. Sounded too good to be true but I figured it didn't cost me anything to listen. This was copied from Jim H. From 5/19/2019 This is the same line they gave me. This the headline to the Attorney Generals office. Fraud Time frame was about the same. STAY AWAY FROM THESE THEIVES. read more

As others said - DO NOT GO WITH VIVINT!! Every time you need someone to fix their faulty equipment they charge you $50..... DO NOT GO WITH VIVINT!! - cameras not working correctly -garage door not opening and sending 50 warning notifications a day - It doesn't work, I know what the problem is, but they wont just mail me a replacement. They want to send someone out for $60! They also quote all different service charges to come out. Nothing standard considering. They just keep saying. Its in the contract, its in the contract. Who cares! Show some customer service to a loyal customer for God's sake! What is the point of having a security system! Very unreliable DO NOT sign the 3 year contract, Go with someone else!!!! read more

Canceled my service in June 2021 and am still being charged. Said they didnt get a confirmation that equipment was paid in full but that is not true. Was told they could not guarantee a refund. Crooks read more

I called into Vivint for security and was told that they could get the equipment installed the following Sunday which was a week away I would pay $25 upfront for the deposit (which I did with the sales rep) and pay the rest of the balance for my first bill when I get the bill in the mail. When the technician came to install he told me that there was a $30 balance I had to pay at the time of installation, which was not explained to me. I had a serious issue with that. I also had to fill out what was basically a credit application and he explained to me that it would basically be considered a loan... for 60 months and the payments would come directly out of my account... nobody explained this to me either. I was well aware of the 60 month contract but I was not aware that me getting a security system would result in me having a hard inquiry on my credit report. I am not okay with that... and I am completely pissed off that it was not explained during the two phone calls I had with the sales rep. He told me that I would have a two week trial with the equipment but I don't know how that would work seeing as I would have to submit something in writing within 3 days of installation stating that I wanted to cancel the service. A complete rip off and a waste of my time. 4 hours that I cannot get back. Do Not Deal with this company!!! You will regret it! I am so happy that I decided not to go with through with the installation. read more

Had a door-to-door salesman from Vivint stop by the other day, said the company was interested in having us be an advertisement home because our street sees a fair amount of traffic and the company would like the visibility before their salespeople actually come to the area. He stated that as part of the deal, we wouldn't have to pay for the equipment or the installation but we would need to keep a sign in our yard for 60 months. Sounded too good to be true but I figured it didn't cost me anything to listen so I told the gent to come back later when my wife was also home. Meanwhile I hit the Internet to do some research. When the man returned and we heard the deal, it was basically 100% what I expected. The equipment was not free, we just didn't have to pay up-front. There were a lot of common sales tactics. For example, he asked a series of questions to "determine if we'd be a good fit for the program" that were basically us telling him what we liked and wanted about the gear. That is, instead of him telling us why we needed it, he had us try to think of reasons why we do. It wasn't just about home security either. There was a lot of smart home / automation stuff like a smart thermostat. He put together a package and asked if this would be our ideal package, because the company wasn't interested in installing something for an advertisement home if it wouldn't get used. In the end he said if we normally purchased this stuff from Vivint it would have cost some astronomical amount. Like 2700 for equipment and 400 for the install plus monitoring fees. But they'd take out the equipment cost and chop the installation cost in half and we'd get some additional special pricing if we were accepted into the advertisement home program and all it would cost us is $120 a month for 5 years. That's $7200. This isn't necessarily a bad cost for a good system, but either their monitoring fees are stupidly ridiculous, or we're paying for all that gear. When I balked at the price, he dropped the price some, then dropped some features that I thought were unimportant (since security was my focus) to further lower the price, so my suspicion that we were actually paying for the equipment seemed accurate. In the end I told him no. Even at his lowest we were still looking at a 5-yr cost of 5400. With Ring I could get 4200 of equipment plus pay for 5 yrs of monitoring. With Nest I could get 3200 of equipment while also paying for 5 yrs of monitoring and 3 active cameras. And I could get a whopping 3900 of equipment after paying for 5 yrs of SimpliSafe monitoring. My point, though, really is that either Vivint is grossly overpriced; Vivint's "deal" was a joke; or the salesman's approach was deceitful. read more

Vivint. I spoke with 4 different representatives to activate services and every single one of these people were incompetent and unable to perform their job. This is unbelievable!! If you try to activate services without needing to purchase new equipment, prepare to receive the worse customer service. I will stay with ADT anyday than to have my home secured by an Un-knowledgeable team of representatives!!! I was only hold for over 2 hours with one rep, another rep completely lied about the terms of agreement on a recorded line, I was then charged an incorrect installation fee. It took for me to finally get in contact with a supervisor in order to be assisted properly. Never again!! What a trash company read more

No stars need to be given at all all ima say is please do not use this company not only do I have to pay Vivint but also fortiva I was not told this I just want out! read more

They are a bunch of thieves. The sales people lie to you. They will install the crap system in a couple of hours so they can lock you into the 5 year contract that is impossible to break. Even the three day to cancel. You have to cancel the minute you sign it. Better yet don't sign it. They want the cancellation in writing within three days. Now I see they are doing solar. I can only imagine how they are ripping off people now. If you call them and try to cancel the service they tell you to sell the contract to some one else. So they want you to do their dirty work. Since they ripped you off they want you to rip someone else off. My mistake and I'll pay for it but don't you believe their lies. read more

Vivint came to my house at 3 o'clock in the afternoon and stayed for 6 hours. They didnt even finsh setting things up. Not only that but, when they installed the thermostat, it fried our A.C. unit. It is in the middle of the summer and it is steaming in our home. The guy that came in had no clue what he was doing. He called 3 people and had someone had to come over to help. We asked them to come fix the A.C. today after we had to call multiple times and when they got here they said they couldn't fix it. read more

Worse system ever had it for a little over a month it worked great for about the first 4days to a week and then showed the true colors my cameras kept going out unable to use the app I can't set the system because it keeps saying my doors and windows are open when they're not can't reboot the system the tech was scheduled to come today between 8 & 11 just got a call talking about he's having car trouble smh after I spoke with him about 9ish stating he will arrive in about an hour and now I keep getting calls requesting my next payment I think not read more

A man (19 year old) shows up on our doorsteps and offers the deal of the century for a new house alarm system, that honestly was very appealing. Because of our schedules, we asked how long it would be for the installation, and the man says 30 minutes. We invited him in and after he placed a call to the technician, 20 minutes away we were informed, we waited. After 4 hours of having the young man in our living room, and 2 more phone calls, we decided to cancel the whole thing. After reading the contract a second time, you must cancel within 3 days and by a written letter. So we sent the letter the next morning. It has been 2 weeks and still no refund of our money. We called again today and after being on hold for 10 minutes, we were told the refund should arrive within 3 to 4 days... WHY??? Do not trust this company and careful of the charming salespersons, that's how they get you. They hire young men and women right after college, who act like they are new to the company and you fall for the package, which again, looked very interesting if it was reel... read more

really bad company. they have very few service people/repair people. if there's a problem with your system, you're going to be waiting 3 weeks for service. and unfortunately, i have had a lot of problems with this system. and their basic response seems to always be, 'sorry. i'm here in provo, utah. there's nothing else i can do' read more

I called for a replacement fob as mine broke. Been a customer about 4 1/2 years. They said sure I can help you with that it;s only $60.00 plus shipping and handling. At that price I can live without it! After paying them about $2,800 since being a customer of theirs. So the guy tells me he will connect me to the customer loyalty dept.and that they may help you since you have been a loyal customer. Talked to them and they said that they would knock off $5.00 month and give me 2 months free. Sounded good..they talked me into it. They said they will send me an email..never did. I called back today and asked them to send me the promised email of the contract. That is when I discovered that there is a 3 year contract. I suppose they did disclose that to me on the phone? I am an old guy and everything doesn't sink in anymore. I said to the lady can she please make an exception, as I just did not understand the deal until now and allow me to rescind This was Monday..I did the verbal contract on Friday. She said no, that I had only 24 hours to do that. Legally, they are right, but ethically not in my book. I know that no one is interested in my book. Having lived in Delaware all of my life, when people were friendly here and willing to help each other out, now the only thing that counts is themselves and money. So many people have moved here and they brought their attitude with them.I guess it is happening everywhere. I think just to get my revenge I will just kick the bucket and the contract will end. lol! read more

Vivint​ are a bunch of crooks with terrible phone support who doesn't log any of the conversations. Watch out for these jerks who solicit in your neighborhood! they come nice and all, but when you sign, they throw you into a bunch of poorly trained phone support with poor ethical practices. Because they do not log their phone calls, they do not keep w/ their words. You'll never be able to cancel your service nor give you money back that you have accidentally paid for already canceled service! DO NOT BECOME A CUSTOMER! read more

***Warning: Getting service if the gear fails takes weeks. And if it is over 120 days old each house visit costs $49. Doesn't matter that it is their equipment that failed, you pay. That said the iOS app is solid and the system extensible. Has weather built-in. ::Edit/update:: This system is mostly equipment made by a firm named 2Gig. So, you can buy replacement parts on the web if you need to. That is how I was able to get a replacement power supply for $18 vs a $49 service call and a 12 day wait. You can also add sensors and controls of you are just a bit clever at a radically lower cost. I also noticed that 2Gig has 24 month warranties so, best guess, Vivint made up their 120 day policy of charging you $49 while getting their parts for nothing. Gotta love the way Yelp can expose a vendor.... read more

Worst security service ever. They don't let you know that you're locked in a 5 year contract. Every month extra charges. After being on phone with customer service with a complaint about a late fee which they said was $2.22+ and I ultimately paid it then I went on the site to pay 3/2021 on 3/6/21 which wasn't due until 3/21/21 there was a .15 cent charge stating to pay it or there would be a late fee. Poor customer service. They try to get existing customers to get others to sign up by offering $200 in services if you do. I wouldn't refer them to anyone!!!!! My credit is very important to me and this company is a threat to my credit by nickel and dimeing me every month with petty charges that are unwarranted. To add inSult to injury the equipment is from another company leaving the customer with two(2) monthly bills. The equipment is overcharge and if you pay for it monthly as they schedule the payments you will be paying for it forever due to the interest charges. A total rip off. Considering biting the bullet a cancelling the service completely. Customer service is not available on weekends!!!! I give this nightmare company a 0 rating!!!! read more

All my service members, please please please do not use this company. The inital technician was horrible, rude and inpatient so much so that no install was completed. After a few months I tried to use their service, this technician was much better, he did everything in his power to make this happen. They promised me everything upgrades for my bad experience and basically was getting ready to bill me for ever piece of equipment. I was able to get customer service on the phone and spoke with a manger who added some promos to get to promised price...so then they ran my credit so much trying to remedy the package price, it eventually came back declined and they tried to make me pay upfront.. I said ok because it was $579...some how it then became $679.. At that point I was through..again 2nd tech was great and patient he even said it was horrible how this situation was handled. I had an opportunity to review the company and there weren't to many good things so maybe i got a get out of jail free card. Be very weary when using this company as they will try and get you. read more

Company installed the system on short notice, which was great considering my home had been broken into the previous day. I received false notifications (that my system was disarmed) on my phone while away. When I called, I was informed that I needed updated software. The panel updated and the features/options have totally changed. There used to be an entry delay button (on or off) that is no longer available. When I called back, because I don't want intruders have 60 seconds to destroy my home, I was told that it was never an option, even though I used the option frequently. They are also unable to return my software to the previous version. I'm now concerned with the level of security this system provides considering I'm using features that don't exist (entry delay options). I wanted out of my contract considering the services provided have changed since I installed the system. I was told that I need to buy out my service contract because my contract doesn't specifically say that entry delay will be a provided service. A lot of wasted time on the phone. Questionable security coverage. Look for a better company. read more

I think it is ridiculous for the company to force to stay with a plan you no longer want, need or can afford. The fact that there's no flat rate to discontinue a contract is absurd. I can barely afford to keep this alarm system active in my home and I'm being told I have to pay for each month I have left on the account in order to cancel it. I am not paying anything at all! I'll settle this with a debt collector before paying another dime to this company. This company is a complete rip off! When the service was installed I was aware of a 5 year contract but they did not clarify that it was impossible to cancel services once started. read more

Run far, far away from this company! They do not care about their customers they are only after your wallet. We were conned into switching from ADT with the promise of a better system. The system never worked, they would come and "fix" it and then 1-2 days later it would fail again. We tried to get out of our contract but they refused only giving us the option of "buying out" the contract or calling to cancel at the end of the contract. When we called to cancel we were told it automatically renewed for another year because we did not send it in writing. They refused to let us speak to a supervisor and basically told us to call our lawyer. Well we are calling our lawyer because now we will spend three times as much just for the principle of the matter. I am giving one star only because I don't have the option of giving no stars. read more

Don't let them in. Don't let them on your property and for goodness sake don't agree to anything. Oh! and record your support calls (*they* ask permission so it is OK, do it, you will need it). I was excited about the equipment, especially the cellular call out in case the lines were out. I was looking forward to the internet based home automation stuff. Our home burned to the ground in less than 24 hours after the cellular wireless system was installed. Oddly the point of origin was where the install tech had cut the prior system's wires. We have been assured this was purely coincidence. The alarm did not go off until after my family had exited at 4AM. If we had still been in the house when the alarm did finally work we would have all died there. We called, even with children in the hospital and burns on our bodies, within 24 hours of that to request cancellation of the service, at which time we were told by support@vivint.com that the tech would look into what we needed to do, and that we should wait for a return call and a tech would verify the total destruction of our home and everything in it. The tech couldn't believe he had been called to verify the hole in the ground. We waited and waited for a return call. I called several days later, had an eerily similar conversation where I was asked for the same information, including the fire report which I sent. We were then informed that we had passed our window to cancel, but after pointing out that that is what I had tried to do I was *told* to wait ...I was put on hold while the tech talked to a 'supervisor'. Upon their return I was instructed to email everything I had so far and that they would send it to the "special cancellations department. They would then contact us within 48-72 hours to resolve the cancellation. Fast forward through four repeats of exactly the same call: - We can't help, too late - need to defer, sell to someone else or pay out in full... - Then an explanation of the history, a chat with management, a request for the same info and a promise of a reply that will never come. Now, roughly three months post fire, I received a call from billing asking me if I had had a chance to drop my payment in the mail. After explaining the history I was transferred back to support where we repeated the very same script, right down to the long pauses for supervisor discussions and a promise of review by special cancellations...etc.. I explained that we had done so, repeatedly. And since billing had found me there obviously was no issue with contact info. After a long pause to "walk over to 'special cancellations' personally" I was informed that they had reviewed our file and we could only defer, pay out or sell to another sucker, and that there would be no further follow up from special cancellations or anyone else. Nothing against the install guy (unless he caused the fire) Nothing against the equipment (except when we really needed it, it failed). Support, in my opinion, isn't bad, it is criminal. I feel they intentionally attempt to string out and tack on and misdirect. I was told I could have "no more than' 3,6,9,and 12 months deferral (our home would take at least 12 mo. to rebuild). I was told explicitly not to pay my bill. I was told I would be contacted. I am especially uncomfortable with the extortion involved in forcing customers to push a service that they do not want or cannot use off on an unsuspecting friend to save themselves. My options are these; Pay out the balance (2yrs, 364 days of a three year contract), trick a friend into installing a system (not mine...that is carbon atoms...a whole new one), or defer for however long the support crystal ball offers the next time *I call them*. I will also patiently watch for more google hits on Vivint and Class Action. read more

I'll give 2 stars instead of one because the initial sales representative that sold us on trying a Vivint system was great. He talked us through every available option, explained all of the technology involved, and even somehow got the system installed the same night that we signed the agreement. I admit we were impressed on day one. However, the following 2 weeks were far less than acceptable. It is completely reasonable for there to be a glitch that needs to be fixed, no problem, maintenance is free--but terrible customer service, including phone representatives that clearly aren't on the same page or have no idea what they are doing, and FOUR major glitches in less than two weeks. Glitches included 2 failing door sensors, sound on the main unit completely stopped after 1 week and was nothing but static, and a really unreliable app. Forget it. I would not recommend this alarm company to anyone. Their product is faulty and the customer service is terrible! read more