If I could give a lower rating, I would. This is the first negative review I have ever posted. We…read morewere with First Alarm in Odessa for many years before they sold to Brinks. On 8-6-18 of this year, my wife called 432.530.3535 to close our account because we were selling our home and moving to another city. The local person said okay fine. You are done. A few months have passed and Brinks is still billing us on this account. I contacted the folks in Odessa at First Alarm who told my wife the account was closed, and they immediately shoved it off on Brinks. I called Brinks and they said we never responded to their docu-sign, so the account is still open. Today is the first time we have heard about the docu-sign cancellation. We never received the email and they claim to have called us as well, but how can we answer a phone that we closed the account on? They have my cell and never called me. I strongly recommend against using First Alarm or Brinks.

From the owner: We have been doing business in the Permian Basin since 1998 installing commercial grade Alarm,…read moreCamera and Access Control systems. Locally owed by fellow West Texans.

I had a fairly simple task and was very flexible on when it needed to be done: re- key 3 locks on…read moremy house. I called a total of 4 times , each time being assured that someone would call me shortly. No one ever did. There was even an appointment made and no one showed. no follow through. No acknowledgement. I've never written a review on Yelp. But a warning: don't rely on Howdy Lock and Key.

they just charged me $173 just to unlock my truck, given its late and their response was great but…read moremy god. talk about being taxed. ridiculous considering the fact ive had someone unlock my truck before for $25. at most i was expecting $50-70 but $173 dollars is ridiculous