If I could give a lower rating, I would. This is the first negative review I have ever posted. We were with First Alarm in Odessa for many years before they sold to Brinks.
On 8-6-18 of this year, my wife called 432.530.3535 to close our account because we were selling our home and moving to another city. The local person said okay fine. You are done. A few months have passed and Brinks is still billing us on this account.
I contacted the folks in Odessa at First Alarm who told my wife the account was closed, and they immediately shoved it off on Brinks. I called Brinks and they said we never responded to their docu-sign, so the account is still open. Today is the first time we have heard about the docu-sign cancellation. We never received the email and they claim to have called us as well, but how can we answer a phone that we closed the account on? They have my cell and never called me.
I strongly recommend against using First Alarm or Brinks. read more
