Dustin is fantastic! He worked hard to squeeze us in and has us up and running with the Reverse…read moreOsmosis and water softening systems. His prices are waaaay better and his customer service super responsive. I definitely recommend you use Basinwater Conditioning.

From the owner: Locally owned and family owned and operated since 1982. We sell and lease and service water…read moresoftener and RO systems. We offer residential and commercial water softening and water purification solutions specializing in reverse osmosis filtration. We offer a variety of products from under the counter RO systems to counter top and water coolers. Our water softeners soften this harsh west Texas water!

Called all around town checking with companies for water softener and RO systems. I couldn't…read morebelieve how reasonable they were compared to everybody else and thought it was too good to be true. Also, I spoke to the owners wife when I called. She was super informative, very friendly and knowledgeable. Their scheduling and payment system is super easy. The equipment they use is the exact same as the other companies...absolutely no sacrifice in quality. Furthermore, they are a local small company that believes in customer service and establishing relationships more than just selling as many as they can. Extremely polite and respectful. They offer rental and selling. They offer salt refills very reasonably. I just can't say enough good. If you're looking for water treatment and don't want a big box or a call center when you call this is your place. If you don't like getting taken advantage of on price this is the place.

I was blown away by the friendliness, responsiveness and fairness of Tadlock. Our RO system had…read morecracked and was leaking water. They came out the next day and fixed it.

I cancelled this service for my 99yo mother on November 11 and they scheduled a pickup of the unit…read morefor 10:30 to noon on December1. At the time of cancellation I was told that they would call before arriving and I gave them to current phone number. They didn't show and didn't call. Come January I receive a bill for December. When I called to dispute the bill, I was told that not only did I owe December but also January now. They had called the 2 numbers that I had told them were no longer in service. There were 2 people at the home waiting for them but they claimed that no one answered the door. When I spoke to the the manager she told me that there was no reason to discuss the matter because "she did not believe me and that I was not going to believe her". Worst customer service ever!

We have been renting a water filtration system for a few months now . It has been going great…read more Friendly affordable professional service . Was installed quick . Only had one issue but it was fixed the same day .

Called today the day after a Christmas. Said he would show between 11-1. Called to tell me he was…read morestill on another job and would be there asap. Showed about 2:30 got the job done in about an hour. He showed on the day scheduled and kept me informed as to when he would arrive. Definitely use him again in the future.

Juan, Renalto, Dru and his team were remarkable. Truely honorable guys that have been doing solar…read morefor a long time. Their solar team did not go bankrupt like so many other solar companies. They installed one of the first Franklin batteries in Texas for us. The Franklin battery received better reviews than the Tesla wall and was produced by former Tesla employees. We plan on getting another battery in December and also getting a new Breaker box (SPAN) installed by them in December as well. Thanks again guys!

Owner CEO goes the extra mile to make the install effortless on client. I respect how Dru takes his…read morereputation seriously. I had a minor complaint and instead of dropping it, he reached out and asked me how he could make it right. Even though my complaint was due to an error by the energy company, he assisted me by getting it resolved.