The technician was great and helpful. They helped me get things set up quickly and extended my trial period as I was uncertain about needing security. Fast forward about a month, I ultimately decided I dont need it and tried to contact Vivint about 12 times, got routed 4 times to different departments, and nobody was able to help cancel my service. Not only could I not get my service canceled, they also blatantly lied that I do not have an extended trial. Fortunately, I had them email me in writing initially so I can possibly take legal action. Regardless, my trial period is long gone, and Vivint has forced me into this contract.
If you want home security, I'm sure Vivint is the same as everybody else.
If you want out, they sure as hell won't let you. read more