They pressure you into signing the contract without giving you time to think about it by saying you can cancel within 30 days. Then when we called to cancel we got such an awful run around, was on the phone for over an hour with them eventually hanging up. I contacted the BBB on line and filed a complaint. Within a couple days received a call from Vivint. They tried to talk us into staying with them by offering huge discounts, but did agree to canceling our "service". read more

To save face, Vivint replied to my original post by acting concern and asking me to send them my information. That's just symbolism over substance; smoke and mirrors. I went through their process; I submitted my cancellation in writing, but yet they still charged, via auto payment, me my monthly service fee. When I contacted them, they give me the same song and dance about their process, how it takes 30 days, but meanwhile, they are still collecting my money for a service they no longer provide. Stay away from this company. They are like the Hotel California: you can check out any time you want, but you can't never leave. read more

It's been four years since we bought a house that had a Vivint security system installed by the previous owner. They are still sending goons to our house to harass us about signing up in spite of being told NO numerous times. I recently had to pull the unit off the wall and cut the wire to shut it up after it went off with a false alarm and couldn't be quieted. I don't plan on getting another security system but if I did it wouldn't be this one. read more

Vivint - Security Systems Near Me

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The system worked just ok! Nothing to brag about. When contracts expire or end they will charge for another month if you don't send them a written 30 day notice with your name, account number and specifically stating you want service discontinued. They will try to talk you into another 12 months, they do not repair any holes from installment, and they can't guarantee to not charge your account after contract ends so I had to put a stop payment at the bank to prevent future funds fro being taken out of my account. I would not recommend this service and would never use it again. read more

once again (at a new house), Vivint came to our house 3 times. I told the guy the first time we're not interested, I ignored the doorbell the second time and the third time my husband told him no. I asked for a business card and he was unable to provide it. This company is pushy and rude. read more