Over priced equipment and cameras that quit working after 2 years. There solution buy new cameras when we are still paying for other ones. There response to alarm is good but cameras are terrible always losing connections. read more

I was told that you can cancel within 30 days. I am within 2 weeks of wanting to cancel and it is proving to be an impossible task without an attorney (that's my next step). I have been talking with overseas departments with the company for over 2 hours and they talk to me for 2 minutes then have me hold for 15-20 minutes. read more

Vivint - Proof they told me 30 days - Security Systems Near Me

The set up wires into my house. I know have no power to the back of my house and electrical flashes in my wall and ceiling from the doorbell transformer. Vivint says I have to buy out all equipment and my contract as my house is smoldering from their equipment installation!! They cant send anyone out for 6 days and refuse to allow me to talk with management or supervisor. Calling attorney now! read more

I created a Yelp account just to share my experience with Vivint's "advanced marketing person". I'm very conscious of not being rude to anyone who does cold call sales work. It's hard. However, it's essential that as a sales person the person either calling or visiting my door should be kind in return. I had a visit this week from a rep & our interaction began harmlessly. I thought I'll hear him out and politely decline if I'm not interested. The rep didn't disclose how long this interaction would be and then spent almost 25 mins on my doorstep without a mask. He attempted to get me to sit next to him on my porch furniture (I declined) and kept saying "one more question" (there was always another). As the time wore on I began to try politely to exit the situation. My infant son was inside the house and it was time for a feeding so I said so several times. He ignored my need to exit and plowed on. At this point he has said several times some sales person would be in the area next week so I even tried to say "I'll continue this with the sales person but right now I have to go." But again he persisted. It took my husband finally coming to the door to say, "ok. The answer is no" and we had to close the door. I hate having interactions like this and I attempted to avoid it at every turn but because the Vivint rep insisted he plow again he completely lost the interaction for me. I might have been actually interested but because he didn't listen to my cues and needs we had to cut him off. It felt awful. Again, I feel for the folks who have to cold call but man. Help me help you. read more

Maybe their system is really great and will protect our home, too bad I won't find that out for almost another month! I'm truly disgusted by the customer service shown by Vivint. I scheduled an install almost three weeks ago and rearranged my weekend plans so that it could be installed before I left not only town but the state for Thanksgiving. The installation was scheduled for Saturday, 11/17, from 12-4. About noon our technician called and said they were stuck at a job that was taking longer than expected and they wouldn't be here until 6. So I was like ok that's fine. Well as it gets closer to 6 we get another call from the technician saying it'd be 6:30/7, fine. But 7 comes and goes and no one arrives, then 8 comes and goes and no one arrives. Around 9 my husband and I just assume no one is coming tonight. Then around 10:45 the technician sends a text that they are on the way and will arrive in 30ish minutes, we still said ok. Well an HOUR later no one is at our house. I call the technician, extremely pissed at this point, and tell him just not to bother. The next morning I called Vivint to reschedule and the soonest they can get me back on the schedule is Wednesday, which normally would be alright, except I'm going to be 10 hours away in another state by Wednesday! And now my home will be unprotected for Thanksgiving. I'm very disappointed that this is how they treat new customers. I did nothing wrong, they just apparently don't know how to properly schedule or their technician isn't properly trained to install effectively, but I'm the one who is suffering in this scenario. read more