Maybe their system is really great and will protect our home, too bad I won't find that out for almost another month! I'm truly disgusted by the customer service shown by Vivint. I scheduled an install almost three weeks ago and rearranged my weekend plans so that it could be installed before I left not only town but the state for Thanksgiving. The installation was scheduled for Saturday, 11/17, from 12-4. About noon our technician called and said they were stuck at a job that was taking longer than expected and they wouldn't be here until 6. So I was like ok that's fine. Well as it gets closer to 6 we get another call from the technician saying it'd be 6:30/7, fine. But 7 comes and goes and no one arrives, then 8 comes and goes and no one arrives. Around 9 my husband and I just assume no one is coming tonight. Then around 10:45 the technician sends a text that they are on the way and will arrive in 30ish minutes, we still said ok. Well an HOUR later no one is at our house. I call the technician, extremely pissed at this point, and tell him just not to bother. The next morning I called Vivint to reschedule and the soonest they can get me back on the schedule is Wednesday, which normally would be alright, except I'm going to be 10 hours away in another state by Wednesday! And now my home will be unprotected for Thanksgiving. I'm very disappointed that this is how they treat new customers. I did nothing wrong, they just apparently don't know how to properly schedule or their technician isn't properly trained to install effectively, but I'm the one who is suffering in this scenario. read more