This company is a bunch of scam artist. I used them to run my websites so I can get more business for two of my companies and I noticed my websites have been set back to the way I first created the websites years ago. They have been charging me $250 for each company so $500 a month for absolutely nothing for god knows how long. I call the number they show and nothing but a busy signal. I am going to make a visit to their address very soon. read more

I own a real estate company and have been a client of Vivial for over 10 years. When their service no longer met my needs, I tried to cancel. 2 years and several thousand dollars I finally have extricated myself from their evil clutches. Its like trying to quit a mail order book club. Or better yet, Hotel California. You can check out, but you can never leave. There are way better ways to advertise than to resort to having to use this company. BEWARE!!! read more

Well, I don't know if this company is crooked, or incompetent, or likely a healthy mixture of both, but after an utterly ridiculous amount of pushing and shoving we finally received a partial refund for their rubbish SEO services, and after 8 long months a full refund for their erroneous 7th month overcharge on our 6-month SEO program. As you know, most companies that make an overcharge by mistake apologize profusely and immediately post a credit card refund, but not these guys. They said we would see it after "two billing cycles" but then nothing but crickets after that. Emails to company personnel inquiring about the status went unanswered, and then when I finally called their corporate accounting department after several months they insisted I first sign a legally binding non-disclosure agreement! Wow, I feel like a presidential porn star! But seriously, an NDA for a simple credit card overcharge?!? Who does that??? The NDA also included the demand to remove all reviews from Yelp, Google, Facebook, etc. And, to never speak to anyone or write anything about the company ever again. Double wow. Seriously. The fact that they would even have need for such a document speaks volumes about their business practices. Really makes you wonder how many other people they've paid off to remove or suppress bad reviews? At one point they mistakenly sent us a refund for the taxes on our negotiated SEO settlement. Huh? And then I had to laugh because the refund amount they referenced in the NDA was incorrect too. Could their accounting practices be any more screwed up? Almost as much as their crap customer service! Vivial (local and corporate) did not respond to any of our concerns or calls or emails until we posted our initial review back in May, so let this be a message to you all about the power of accurate reviews, and the need to hold companies like this accountable for their awful behavior. Part of our negotiated settlement was that I would update my review of our Vivial experience. This be it. read more

Working with VIvial and as a customer I feel part of a team working toward a shared goal. I have confidence in the leadership of this organization Along with the type of work they do for my business. Overall, I'm satisfied with this organization's and benefits I received from my digital package. Most days, I feel I have made progress in leads and sharpen my online presence. This organization treats me with Aloha!! read more

Our company had utilized a vivial service early in 2017 and was originally not happy with the service received. However, we have since had the opportunity to revisit our expectations, their performance, and what could be done to make the situation right and I am so pleased to say that we are absolutely blown away with their management team, particularly Mr. Lambert, and their willingness and desire to make it right and to perform. There is something to be said of a company that is willing to go above and beyond to ensure that they deliver on their promises despite the route it takes to get there. I am excited to see where this goes and if the amazing service and care will extend to the team that we will be working with moving forward. read more

I have not done digital marketing in the past and started my campaign with Vivial at the start of this year. I appreciate the Lisa and Hank working with me to create campaigns and start my digital presence. I've gotten a lot of traffic and my reach has grown considerably. The articles that they have written are great and my readership seems to enjoy them as well based on the number of shares that I get. They usually respond quickly to any question that I might have and if there is a problem, they address it clearly and provide a solution that works for both sides. However, I have not gotten any business inquiries for all the reach and traffic generated. The Vivial team is working with me to improve the ROI on this digital campaign and I appreciate the ideas and suggestions they have to change and monitor our approach. I don't know if I would continue with them after my contract ends, as the ROI cannot support the dollars spent as of now. read more

DO NOT RECOMMEND THIS COMPANY!! We signed up for a 3 month contract and after the contract ended no one notified us if we would like to continue or cancel. I called and reached out to cancel before the next billing. Confirmation back stating the process has been started. Then I get another payment posted to my account. I call to ask for a refund and they'll not issue my money back for payment for the next 30 days of services being paid when I cancelled all future services. They are keeping my money and not refunding my payment after I cancelled before payment was posted. As a business how would you hold up? If these were your customers who cancelled services prior to getting billed and then would continue to charge them and refund them the money for services not rendered or keep it? read more

Blatantly lied to by personnel at every level from this place. They sell you the moon, pull a bait and switch, and then try to pretend they don't know what you're taking about. They will over charge you as well, and then ignore all of your calls and emails. Truly zero integrity. Avoid them. Do not give them your money. read more

I know we all get fired up talking about the art (and science) of marketing. As a small business owner, I constantly get unsolicited sales calls and unannounced in-person drop ins from sales people promising the moon stars to help me. At the Berry company, CHESTON BACTISTA and JOHN ROZMESKI separate themselves from your typical sales rep. I can tell you from working with representatives from GOOGLE, YELP, HIBU, HawaiiNewsNow, and even as far back as when the yellow page companies were the only game in town, that Cheston and John both: 1) always tell the truth 2) educate you fully on the services available 3) listen to your individual needs 4) will go the extra mile to earn your trust Its rare to find that combination of skills in marketing. Both are truly a cut above. read more

Ever since starting with Vivial we have been extremely impressed with everyone we have dealt with. Terrance and Colton have been helpful every step of the way in helping us increase our visibility and online presence. We would easily recommend them and the services they offer. We are seeing results and look forward to a long productive relationship. read more

DO NOT GET INVOLVED WITH THIS COMPANY, I REPEAT STAY FAR FAR AWAY FROM THEM They called up my father in-law who is an older men and told him that they can help him with advertisement for his company. My father in-law went to their Honolulu location and was told that for a one time fee off $500 they will help with getting the company name all over social media and online. They insisted my father in-law sign some documents and pay with credit card only, even though he had cash. 1 month later their was another charge of $500, we called them up and was told that he had signed a contract and that the only way to get out of it is to pay $2000. They took advantage of and elderly man who was looking for help for his company. Stay far away from this scumbags, do not even give them a time of day. If they call just hang up the phone and block them. read more

I could not recomend Vivial enough for all the marketing needs for my drone business. It is because of Vivial that now my Drone business is literally taking off. http://www.aerialphotographyoahu.com/ Their account managers constantly follow up with me. Thank you so much for all your efforts Vivial! Great products, great customer service! read more

Is it possible to give this company 0 stars? These guys are shady. Business owners beware. You can get someone to hmbuild you a website for hlf the price and even after unpaid for my website I still didn't own the domain name. These guys are pathetic the only more pathetic thing is us fools who fell for it. read more

Over Promise, Underdeliver. When you first sign up for the online content. Vivial promise you content every month. The first few months were fine, but they starting to fall short after that. When you email them you will never get a reply. What a joke. Do not recommend this at all. read more

Great company. Dat from Vivial helped us with building our webpage and marketing our company on the net. since we have chosen Vivial our company had grew and had gotten more business. thank you for helping me grow my company. Would definitely refer them to my friends. read more

I am so satisfied with Vivial, especially with Maile who has provided timely and helpful advice regarding the company brand. She let me know all the important information regarding our website performance including its features and understanding and learning the ranking information. Maile is extremely attentive and she listened to all my concerns with a great deal of patience. Thank you Maile for your professionalism and caring assistance. read more

Vivial told me they would do a great job helping my company with our web page and our online presence. They increased our online presence while not even notifying me about negative reviews and leaving them up with no action for months. Now that my contract is not being renewed, they notified me yesterday that it was the end of my contract and today I do not have a website. Stay clear of this company. They are terrible. Jason Weiner read more

Tried using their services over the years; the past few months their correspondence has been a joke. The same account rep has not responded for weeks via email; and then calls to sell more services. Frustrating to say the least. read more

If you have any questions about what social media can do for your business and how to use social marketing - Jonathan Youngs is your guy. Super friendly, knowledgeable and hardworking. The best advocate and adviser to have. read more

After seeing 2 stars and various negative reviews, it made me question what was going on with this company. I spoke with various people in and out of company to get a better idea of what was going on. My conclusion is it comes down to education and expectations. What Vivial brings to the table are solid solutions that can bring great ROI. Like anything in business, it is a partnership. This is not a company or product that you can pay to fix your problems. If you don't participate, you won't get what you paid for.if you don't answer your calls, you won't get new customers. I think the company can better set expectations with uneducated customers, hence the 4 stars and not 5. In the end, they produce a needed service at a great price. Try them but you have to do your part. read more

I have worked with Todd Nophsker for information about digital marketing. He customized a specific plan that works with my budget, restrictions and target market. I highly recommend Todd for all your marketing needs and knowledge of the industry!! Thanks read more

I have been completely satisfied with Vivial; Sami, Liane and the whole team. They delivered what they promised and have really put our company on the map of consistent, uniform exposure, with professionalism and a good product. Liane walked me through the platform with several follow up calls which really helped me understand the platform and appreciate it all the more. I would highly recommend Vivial to anyone looking for online exposure. read more

I use these guys for some of my companies online advertising. Been getting great results for the 2 years that I have been using them. I am a small business owner and happy that my sales rep Karl has given me solid advice on where to spend my marketing dollars. read more

Datty Vo is the one we work with and he has been a huge help to our restaurant, Egghead Cafe. I did not know all the aspects of social media, putting ad out to promote our business but Dat offered his service and help us put our name out there. Now with Egghead Cafe's business possible expanding, Dat also offered services like doing products shooting to put on our website (Vivial helped us made the website as well) for sale. Dat tried his best to accommodate whatever needs we may have, Or he will offer other solutions to help us, guide us. just want to say thank you. for helping Egghead Cafe jump a big step in this marketing world. Mahalo read more

At first i was getting irritated ,because it was taking awhile to get website set up!But patience is the key !Ikaika and his team are true to their word ,they took my company to #1 for oahu plumbers in 5 months time.We are blessed to have his team helping our company travel up the success ladder!We would definitely recommend this company for getting your business to the next level. Big mahalo to Ikaika Nakoa and his team ! read more

I am so totally satisfied with Vivial's products and services. Especially with Liane who is the Digital Account Coordinator! Her loyal customer service is outstanding and has been the go to person to improve our website. She's really good at following up with the client and never feel left in the dark. Good Job! I have also learned a great deal about the internet from Barry, our Ad Tech Consultant who has a natural ability to understand and feel what the customer needs and recommended some important adjustments to our website in an effort to increase new customers and our financial bottom line. Well done! Mahalo to both of you! read more

PLEASE READ AND DO NOT SIGN THEIR CONTRACT FOR 1 year UNLESS YOU HAVE THOUSANDS TO THROW AWAY! I had originally signed on with them and was not expecting miracles, only to book 1 customer in a 30 day period for long distance moving. Project costed me $1000. What a waste! I was getting calls for other things when I specifically told them the target I needed to make doing this worth it. Not 1 customer in the 30 day period asked anything remotely close to long distance. Then when you tell them you're dissatisfied, they say to you "well- you signed a contract" oh but I signed it for specific reasons that they agreed to. I'm a small business, $1000 might not be a lot for big companies with millions to throw away, but it is for small businesses. THEY DONT CARE AS LONG AS THEY GET TO CHARGE YOU EVERY MONTH! WHAT THEY DONT TELL YOU IS THAT ITS NOT WORTH DOING UNLESS YOU CAN SPEND OVER 5k A MONTH. ITS TOUGH LUCK! I WISH I NEVER GAVE THEM A TRY AND ILL HAVE TO SUE THEM FOR THE RETURN OF MY MONEY AND PROVE THEIR PROGRAM WAS NOT EVEN CLOSE TO WHAT THEY SAID IT WOULD BE! read more

Being a brand new business we needed to utilize as much social media as we could. Todd Nophsker was amazing going over everything and showing us exactly where we needed the most optimization. Along with him we worked with Shae they were both always available if we had any questions. They gave us consistent updates. Shae always asked what we wanted to focus on so she could make sure it was posted to the social media. If you need SEO needs give Todd a call he is upfront and honest. read more

Jeremy Lum is an awesome Account Coordinator!! He has met all my requests and answered all of my questions. Thank you Jeremy for all your continued hard work and flawless communication. Mahalo Nui Loa! read more

I worked with both Dee and Liane and they were on it! Every question I asked, they answered. The wrote three articles and I supplied the photos, they explained how they would appear and where, they updated and completed a bunch of little back end pieces that helped raise my ratings. Honestly, I'm never really sure when I spend money on "internet visibility" what the real deal is. These ladies were able to back up my questions with answers, regular phone calls and stats. Plus I liked the idea that they were a local company. I choose a small contract and have been very pleased. read more

We were a referral from another local business and still we had a poor experience. This company is more interested in selling ad space in overpriced yellow pages. Mostly they made a program that they claimed had transparency and verifiable results but in the end it was a failure. Of course, there is always fine print which states that they are not responsible for anything. We tried to discuss, compromise and negotiate this situation with them but to no avail. The relationship ended poorly and we could not recommend this company to anyone. The Berry Company is a mainland company they works with Hawaiian Telcom in Hawaii. This is NOT a reputable company. read more

We didn't like the costly Ad offerings at the time when we were opening our doors. It was just out of our league. We politely declined every attempt the company made to get us to advertise on YP. A month later we received a negative review/comment for being professionals not wanting to use there services... the guy manager hasn't even been to our place of business or used our services. Thanks a lot mr vindictive manager. read more

If I could give zero stars I would! STAY AWAY FROM VIVIAL! These guys are con-artists and frauds! I signed up for a 1 time $99 Directory Update Service. Fast forward a month later and I have over $1000 in charges and they said that I signed up for a monthly service that to disconnect would be $500. I signed a 1 sheet term sheet that said one time fee and then the company later attached a contract with no signatures and no initials stating that there was a buyout of the contract and that they don't do one time services despite the first page saying "1 Time Charge." I am reporting them to the Attorney General and telling everyone that I can to stay as far away as possible. read more

This advertising seems great but its not...To agree to 700 a month to only be billed 1000...When noticing the problem ironically no one could help me.The next bill was even more and more.... Their customer service and billing is nonexistent... Now they sent my 11 thousand dollar bill to a creditor. I actually met someone working for them that said it happens all the time..Thank you Berry Company your a scam .... read more

Update: Since my last post, I've contacted The Berry Company at the number that was mentioned in the response to my review and also have not gotten helped yet. can't say that I'm surprised (unfortunately). Help! read more

Tiffany was my first account representative and she was very knowledgeable and helpful. She knew about my business before hand so had some very good recommendations on how to drive more business. We worked together for about a year and she got promoted. She introduced me to my new rep, Robert and we've been working together for about 4 months now. They gave me a great opportunity to try a new program they were going to offer. It was great and I enjoyed working with my rep for that program as well. At the end of the trial period, they did not try and get me to sign up, did not put any pressure on me at all. I was grateful for the opportunity as that helped my business as well. Budgeting for advertising for small business is challenging but they were able to work with my budget and continue to support my business. Thanks Berry Company! read more

Is there a reason y there are 2 yelp review boxes? It seems to me that the berry company has something to hide. I have to agree with several of the other reviewers that if I could I would give them zero stars. The berry company has misled us and feels that they deserve every penny from the fraudulent contract that was signed! Please beware of there fast talking sales people because you will NOT receive what is promised!!! Stay away from the very company unless you have extra time on your hands to battle them!!!! read more

I started new business, so I thought I should get a yellow page listing. I agreed to purchase 2 listings in yellow pages. I made the deadline for their printed book. The first listing was not even printed in their book, the second one was incorrect! They never bothered to tell me they made a mistake. I had to find out for myself after receiving my phone book. The other listing was incorrect. Bad, Bad business!! It sucks that I have to deal with them again if I want another yellow page ad! read more

Vivial has been a nightmare. We cancelled contract with ample notice and they continued to bill. We called, emailed, wrote to them and no valid response. They say they're going to check and no one ever calls back. They've sent us to collection but they're just as evasive as Vivial. We emailed, wrote, and demanded a response....none! BEWARE! read more

I am still having problems with this company. They took advantage of a recent widow They made me believe that they could help me carry on my late husbands business. I signed a form they told me it was so they could put a plan together for me to see and the approve. They lied now they want $9,000 from me. I am talking to a lawyer have complained to the BBB and the dept of commerce. Its a shame because if they do not change the way they do business they will have no business. I have been fighting this company since June 2011 the 2nd anniversary of my husbands death. They care only for themselves. Please do business elsewhere. Google has does wonders for us and Craigs list. Save your money this economy is tough and they play on the weak. Jane in Hawaii read more