I ordered a walker paid for it...then got multiple emails from the company saying that there was a 15% discount for first time purchases, I emailed them and was told they it was already shipped and I was out of luck!! I have to say that Vive Health did step up and issue the 15% discount after all. Thank you read more

Beware!!!!!! Poor Customer Service!!!! I had ordered a shower chair from them, and it did not fit my needs. I tried to return it unused but I had opened the box. The customer service reps I spoke with where very rude and only offered a store credit. Even after I explained that I would not purchase anything else from their website. I do have a call back request for a manager but was told by the rep that she would tell me the same thing. Make sure you read the fine print with this company, they only want your money and will not help if the item will not work for you. Poor customer service. read more

Runners, these toe separators are good stuff!!! These puppies work on my beat up feet and toes... 15-20 minutes in the evening makes a huge difference! Sara from customer service was very helpful and prompt!! read more

I have a Vive 4 wheel power scooter which I love. However, I don't know what happened to the seat post. I emailed the company about a replacement and Phillip emailed me back to say they had the replacement and to call the 1-800 number to order the part. I spoke with Kate who was very helpful and got the part ordered. Thank you! read more

Amazing customer service- ESPECIALLY by Kate. She made everything smooth and seamless. I could feel the compassion when talking with her. 10/10. Kate is an amazing service worker and should use a raise or fancy new job title if you ask me. She did a great job. Didn't feel any weirdness. It was compassion without being over the top. Thanks y'all. Especially Kate. read more

Kate from Customer service was able to help with my issue and went over and above to help resolve my issue ..

Hi I was having issues with my battery only lasting for an hour and 30 minutes and Luis was very helpful and decided that the battery may have an issue and handled it as a warranty issue . Luis was very helpful and professional,, thank you read more

I bought a Viva Health item from a discount retailer, previously opened. I reached out with some product questions. Val responded and was extremely helpful in providing the information I requested even though I did not buy directly through them. read more

Re: a 3-wheel scooter Mob1025... Purchased over phone, where I was more or less led to believe I was talking to Pride Mobility, a visible confusion that no one ever saw fit to correct. At first use, after briefly navigating in grocery aisles, I was stunned by how soon the indicator light turned from green to blinking red. Numerous calls to Customer Service followed, where they convinced me the problem was the indicator.. not the battery. I soon discovered the difficulty and risk in following this remove-and-replace approach, due to poor alignment of screws and housing. So, I let the matter rest, since all of my uses would be short, and the scooter still seemed to run an adequate distance.. even when blinking red.., not to mention that new battery pack was not offered at Amazon.. surprisingly. After a chance purchase of a new battery on ebay (an opportunity to check my analysis), I installed this new battery pack.. and duplicated my maiden voyage. This time, instead of an almost immediate drop to blinking red, it stayed on green the entire trip. Thus, I concluded, I had been sold a faulty battery pack -- though my conversations with Customer Service gave me no indication of their intent to right the wrong. . read more

I ordered a commode and liners for my mom. My mom was hospitalized the next day after the order was placed and does not seem like she will be going back home. I contacted Vive Health a week later about returning the packages. They simply asked for a picture of the sealed box in order to proceed with the return of the item, which I sent. The next day, Vive Health replied. A refund was issued the following day and I did not need to return the items because of their size. The customer service was outstanding and exceptional. I valued their fast response in particular. read more

The scooter is not elderly weight friendly. it weighs over 100lbs. It does not break down enough in size and weight for an elderly person to put in the back of a car. never opened the box because of the weight . I ask for a refund. they want a restocking fee and pay for shipping. shipping would be over $200.00. Not a 100% guarantee. read more

STAY AWAY!! I am always leery of buying other than Amazon because these guys make returns very difficult. They make you take a pic of the box before they issue you a label to return an item! And moreover, after I did that, they said they would take a few days to send me the label...what the heck?? Who takes days of time to send you a label to ship back a product? That should be done instantly! After 2 days of not getting the label I had to waste time calling them and said I would not hang up until I got the label emailed to me! I even sent follow-up emails about the label which they never responded to. And i got a cushion for the knee walker and she was trying to not refund me for the cushion since she said it was personal but when she sold the item to me she said I could return both! You see how Shady they are!!! STAY AWAY!!!!! read more

Wow what great customer service Daniela is a real gem. I absolutely would not have bought this ice knee brace without her contacting me and answering all my questions. She gave me an additional 15% off making me want to buy an additional component. I would do business with this company again and again. I have complete confidence in their customer service and their product. Thank you Daniela read more

Ordered an over the door shoulder pulley from Amazon and from the picture and description, it was supposed to have the nylon webbed strap. Instead, we got one with the metal hook that goes over the door. When I contacted Vive to tell them we did not get the item that was listed on Amazon the response I got from Alexis was "Thanks for contacting Vive Health. Unfortunately, we don't have the webbed strap version. Let us know if you have any more questions." Poor customer service and false advertising. I would give them zero stars if possible. read more

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I contacted Vive regarding the correct size replacement cane tip for my Vive bariatric cane. I received a prompt response from Laura saying that the 3/4" tips were correct for my cane. I ordered 2 new Vive 3/4" replacement tips but they did not fit when they arrived. When I compare them to the original tips (one worn and one brand new from a second cane), the OEM tips appear to be more like 7/8" and are both wider at the base and taller. In general more substantial. I replied to Laura's email with pictures explaining that the 3/4" tips did not work. Sara responded this time. She was surprised they didn't work and asked for my cane model which I sent in. I also sent in my invoice so they would know exactly which tips I ordered. Sara responded and offered to send a free replacement cane tip because the cane was still under warranty. I feel that both Sara and Laura were very prompt in their responses and helpful. I really appreciate them sending me a new cane tip. At a higher level though I don't understand why Vive can't just tell me the model number for the "correct" tip that matches the one that came with my cane. But that is not a knock on Sara or Laura and like I said, I found them both to be very prompt and helpful. read more

customer service is terrible...sent an email and no reply. Wanted to return an item ( a grab bar...that was unopened) and they would not take it back. I would not purchase here. read more

Had a really great ordering experience with Daniella today. I only gave four stars since I have not received the product but 5 stars all the way for customer service. read more

Kate is very professional. She offered quick support and reposes. THank you very much

Hi Kim, I am writing to you because I am upset. I recently purchased a vive rollator , unfortunately it was not right for me. The walker was returned without even being opened. I realized when I saw my return amount was short about 26.00 and then I was told that there is a restocking fee! It wasn't even opened up. In addition under the ad description it clearly states the there is a FREE RETURN POLICY for this item, not less a restocking fee! Please get back to me. I will not do a YELP review until I hear from you. Thank you read more

This company has amazing products! I have already blasted their name and products out to my Facebook groups for the pressure mattress pad because it improved my sleep dramatically after back surgery. I know they are for bed sores but they also prevent constant pressure on incisions and surgical sites in the back. I spoke with Pam, Pamela Martinez, and she was an amazing help with getting me into a smaller, more transportable Walker. It is the Rollator Walker. I haven't received it yet but she helped me make the decision and assisted me in showing me the video, and ease of use. I can't wait to receive that also!! I highly recommend this company and their amazing products! Thank you!! Thank you Pam!! read more

Ordered a long handle shoe horn for the mother in law on November 26. Was told it would ship out that day if order was in the morning. It did not ship out and the rep Kim said it did. It did not ship out until Monday afternoon on 11/28 and when it arrived it was not the item ordered but an Overnight Wrist Brace -- I called and canceled and hoperfully the money will be returned to my credit card. One rep even asked if we could take a picture of the item we received -- ridiculous. You waste my time and money and want more!!! Totally weird. read more

I needed to order an electric scooter for my brother who is going into a senior living facility and struggles with walking due to a stroke. I hope this will be a game changer for him. I worked with Kate and she made the process very easy and she was extremely helpful. Thank you Kate!!!! read more

Not happy with the device. They send me a new fuse but still not working. Mary was very nice and fast to answer and help me. read more

I needed a light-weight walker for my mom's outings after a mild stroke. Vibe had the perfect 3-wheeled model. It arrived wuickly, on time and Phillip provided excellent customer service. read more

There's evidently no such thing as trying a pillow and returning it if it's too big or too firm so best bet is NOT to buy a pillow online...especially from vive health. Return fee is as much as the product. Use Amazon when in doubt...at least they have a good and easy return policy. read more

I have been shipped the wrong items twice. My money was refunded. However, the second time they stated that they would send the correct item. And will have them 3-5 days. After 11 days there has been no shipment. read more

Sara processed my customer service request in a timely and professional manner. We had purchased a compact toilet rail for my father but determined this was not the best option for him and subsequently ordered a stand-alone rail. Sara processed a full refund for the compact rail and requested we donate it which we will be happy to do. (N.b. that their policies prohibit the return of any items that have may have come in contact with bodily fluids. We had not unpacked the first rail thus were able to receive a refund.) read more

Luis did a great job facilitating the replacement front part of my scooter, He just did a fine job making sure I had everything correct. My complaint with two other things out of Luis control was one ,Your shipping dept. sucks ,when the order showed up .the box was 95 % destroyed holes everywhere the end were the label was half torn because there was only 2 pieces of a small Styrofoam block that did not secure the scooter the back actually had the left back hanging out of the box about 2 in. took pictures and sent them to Luis, the box had gotten wet and the entire end was in so bad a shape that I could never reused it to send it back to you. how it ever got here is no less a miracle ,when the UPS driver dropped it he didn't even ring the door bell. I do have cameras and it caught him running for his truck before I could open the door ,by the time I did he was speeding off at a high rate of speed. So I called your number to ask what am I supposed to do with no box to return it.The guy on the other end said go to home Depot and purchase a box.They do not carry any thing close to the dimensions that I required So I went to Lowes ,they had a heavy duty wardrobe box that worked ,That cost me 21.dollars.I believe that if your Shipping Dept. had just taken the correct time and material that and stuffing to secure the scooter the box would have been fine. the return box is heavy duty ,and the scooter is secured so it won't move, all corners of the box are extra reinforced the sides are reinforced top and bottom are reinforced even though the scooter itself is not operable because of the plastic platform being totally cracked. Having worked my entire working carer in the engineering field .It is my opinion that the base of the scooter that supports the feet and the steering needs to be strengthened much more than it is.Relying on one single ridge plastic a half inch tall is ridiculous. That whole area needs redesigning doubling or quadrupling it the answer. read more

I was very pleased with the customer assistance provided by Johnny. He understood the problem and immediately resolved the issue. I have purchased several products from Vive and have not been disappointed until receiving the 16 inch suction cup grab bar. One of the suction cups did not hold the bar in place. I contacted Vive by email and requested the procedure for exchanging the product, however Mary could not offer the assistance - the first day she advised to try placing on a mirror and see if there is a problem. I had the same result. I advised Mary, who then requested a photo of the grab bar. I could not understand why a photo would be required in order to return for an exchange but sent one for her review. I then telephoned and Johnny resolved immediately. read more

Horrible company!! I broke my foot and ordered one of their scooters as I was trying to support a small company vs just buying through Amazon. Sadly, that was a big mistake. The knee scooter has zero turning radius. After hiring someone to put it together so I could try it in my house, and then take it apart and pack it back up to ship back to them, I contacted Vive Health's Customer Service. I emailed them within an hour of receiving the scooter and realizing that it wouldn't work to tell them I wanted to return it. I also told them that I never received the additional knee pad I ordered. The only email I received back stated that I did receive the knee pad (not true). I then called them the very next day and the customer service agent tried to get me to keep the defective scooter for a 30% discount. When I said it was unusable, he then told me they were going to charge me a 20% restocking fee!! So, that adds to about $60 for a $300 purchase! They refused to give me the address to ship it back to or provide me a label. They want to charge me for shipping it back (on top of the outrageous restocking fee!). They also asked me to rehire the guy I paid $120 to put the scooter back together so I can take a video to prove the lack of turning radius and usability. This is a ridiculous request of a company, especially one who deals with disabled and handicapped clientele! Never thought I'd say this, but do yourself a favor and buy through Amazon so you can return defective or unusable products without the headache or cost! Never buy from this company!! read more

The ice machine is wonderful, but, the instructions say to drain the machine after use which is very difficult and time consuming. Contact with customer service was easy and helpful. The videos to drain are terrible and there is no audio. The machine needs to be designed with draining in consideration. read more

I needed a tub grab bar for wide tub wall. Advertised as able to accommodate 6.5 inches but doesn't fit our tub wall of that size. Customer service very helpful with return process. Would I order again. Yes. read more

I ordered my second scooter from Vive, due to a problem with the first one. I already had to replace the battery and now it will not even move. It makes a loud rubbing noise when going forward or in reverse. I have sent a video, texted and called several times with nothing being done, except to get a run around! Vive should right this wrong and honor their five year warranty! Obviously this medical supply company does not care about their disabled clients, how sad!!!! read more

Do not order any socks from this company. The x-large socks would not even fit over my hand let alone my foot. I understand that the items cannot be returned, but I feel that I should be allowed to have a credit for another item. They have lost my future business. read more

Angie Melissa was very professional in handling my return and refund for the cane that I had to send back. At 73 years old, 6'6" and 270 pounds, the cane just wasn't the tight fit for me, but she was very helpful. read more

The product is fine...I really like the lightweight aspect as I can easily carry it around and change locations and I like the fact that it is foldable. However, I was unable to screw the knob into the opening which controls the resistance. I had several workman try to do it and they told me the knob was broken. Vive Health vey nicely offered to send me a new bike without having to return the original one. Now the replacement bike arrived and this time the resistance knob was omitted from the box altogether. I don't think this is too impressive. Vie Health is now sending me the resistance knob but I have to wait another 5-7 days. If this knob is defective also I will ask for a refund. read more

you get zero stars from me because you are a fraud company & i will post it daily on facebook. i have sent a request for your label to return 2 tee-shirts & you are completely ignoring me. reasons for return? the quality of the items is extremely poor & the figures printed on the tee-shirts are not to my satisfaction. and you think you expect me to ever--ever order anything from you again? not in a million years---thieves! read more

Angie at Vive did a wonderful job resolving my issue. I ordered a mobility scooter from the company, I was sent a battery that did not fit my scooter. I called several times and spoke with another being constantly dismissed by the matter. However Angie did an amazing job resolving my issue. Thank you Angie! read more

Customer support (Frenciz) is good and responsive. I have a problem with the product quality. The platform seems to be working well but both resistance bands that come with the unit have broken after about 2 weeks of usage. They are sending replacement bands, but if these are the same ones I don't expect them to last long. read more

Nothing was resolved with this call. The associate was supposed to email me with the tracking number for my replacement part, and update me on my refund. I waited all day and never received an email. Now I have to reach back out again tomorrow and see if I can get some answers. read more