Omg it was my first time doing an order from them directly, I usually buy their lashes from a small…read moremakeup store near me, I took advantage of their lash sale today & bought my favs, it was my first time picking up from their warehouse, super close by to me, everyone were so sweet & welcoming, they offered me something to drink while they got my order. I really appreciate it. I'll be picking up orders from now on :) thank u for my samples & having such great customer service!! I'll be telling all my friends about u guys & I'm so obsessed with the lashes!! They threw in a free extra pair! :)

My order came in super quick and well packed. I highly recommend buying there products. Even when I…read morehad questions about certain products they were gear to help, amazing customer service!! PLUS I got a free gift in my order!! So happy with my purchase!

Found these products at Calabasas saddlery I absolutely love the hand and body butter and lip balm!…read moreA must try and you'll never go back. It can be made unscented and scented. Nothing like it. I'll use this stuff forever! I can't wait to try the cocoa butter soap and the bath salts!

BEAUTIFUL COMPANY. They only want the best for you, the creator I met didn't push us to buy anthing…read morebut she just displayed and explained her beautiful and natural products to my friends and I. We love her and will be repurchasing as long as we can

Professional, genuine and tailored insight, affordable pricing, as well as best selection within…read morethe mall. The employee, who I'm going to call "nº1" in respect of privacy and for being #1, carried out a level of knowledge and integrity provided assistance that I only believed existed in my parents days, you know, when going to the store was a thing. All of which was highly commendable and resolved a long overextended mission to the Lakewood Shopping Center. Plus it was the only place that offered coffee beans to reset ones sense of smell when testing fragrances. I didn't even know that was a thing! Here's a brief run of what when on prior to this great interaction, which succeeded in finding a birthday gift for my mom, which i had no idea ended up being set she was dying for. This was Black Opium by YSL. I only find it important to detail so that others dont go on the goose chase that I did. I spent 4 hours in the mall going to and from all stores selling fragrances and being met with very little that would incline me to make a purchase. After exhausting all the department stores as well as some of the smaller shops, all of which sucked. It wasn't until I remembered there being this fragrance kiosk I visited a few years back, located towards the Forever 21 entrance of the mall. And so with some hope of finding what I was looking for, I decided to head that way. I wish I would've done this from the very beginning, because I had to make it back home by 3 to head to a wedding and I started all this just a little after the mall opened at 10, and in my mind that was a large enough frame to handle the shopping and get ready. So I made it back close to 2:30, which was sort of pushin it, BUT I accomplished my goal with much credit to nº1, who was just rad, but if you dont believe me, I implore anyone to go to any other vendor for perfumes within the mall to see if the quality of service comes close to that of nº1 or any of the other employees @ Fragrance Bay. I look forward to following up on the cologne I was being recommended and will likely continue my collection through this kiosk. Note: to address the negative reviews discussing the pricing, compared to online... bruh. It's 2021 and y'all wanna pretend like you didn't think to check online before settling on how to best spend your money? And then use that to say what you paid for wasn't worth service provided by the employees at this kiosk, which from the looks of it seem to unanimously have positive things to say! Personally, I'll only go online to get samples of cologne that are difficult to find. Even in being absolutely positive about buying a 6oz of D&G, and finding it for $45 online and $60 in store, I take the store because I know exactly what I'm getting as opposed to gambling my earnings online.

Today I was in search for a cologne for my collection. I was helped by a very nice lady. She let me…read moresample a couple that I have been curious about for a while. I ended purchasing one from her today. Sure some fragrances you can buy online for less but the personal service and the fact that you can sample before buying really makes up for paying a little more. I have bought colognes in the past blindly based on online reviews and disliked them after. That is more disappointing than paying a little more at a booth like this and actually getting something you like. The young lady who helped me today was so kind and genuine. It really made my day. Thank you.

These (some) of these extremely expensive products "work" but the customer…read moreservice/salespeople/"barkers" are terrible I have some of their products and have been very lucky to actually get a few refunds - amazing I have seen their stores in Cerritos and Glendale Galleria, their "sales manager" moved with the last owner. Since I visit the South Bay Area, happened to visit this store - it was my BIG MISTAKE! Sadly, being respectful in saying that one is not interested - the sales people seemed to take my refusal as an additional reason to apply great pressure to "sample" (demonstration) then cornered me when I wanted to leave. Unfortunate that one has to be rude and literally push oneself away from these "salespeople" to leave. Curious that prominent shopping mall management companies don't do the proper due dilligence is screening/filtering "retailers" that have extremely bad reputations and negative BBB ratings - along with a track record of super aggressive salesmanship encouraged by store managers - as noted in previous posts listed here. Given that the pattern from the Cerritos Mall store to the Glendale Galleria store is repeated many times (that prompted the closing of their stores at these shopping malls) at this South Bay shopping mall store (as I have experienced), strongly encourage those that others like myself share your opinions/views to this South Bay Shopping Mall company office and hope that they will find the appropriate course of actions to protect the dwindling number of shoppers that actually go to shopping malls (hmm, maybe that is why these salespeople are so aggressive - online shopping will eliminate having to deal with super aggressive salespeople.

if anyone didn't give this product 5 stars they must have used the wrong product. I used vitamin C…read moreand multivitamin collection also the gold face mask. It was a dream fantasy at least for a while.

I had to post one star because despite hours posted on both Facebook and IG, the store was…read morecompletely closed up. I called the number listed, let a message and no response. I waited 20 mins to see if an employee made a lunch run and was coming back. Unfortunately that was not the case. I was really hoping to leave with gifts I could give to friends for their birthdays tomorrow. I've waited months to be able to shop at this store in person, only to get here and it's closed up. Also, there is someone posting on the stores behalf on Instagram all day, but there is no one actually working in the store. Maybe I'll try again when I fly back out in a few months. ****Update**** I was contacted via IG and extended an apology. She left early for the day, but there was no notice online. Still disappointed that I'm leaving without any amazing products to try for myself and give to friends.

Best place to go to for all your natural hair products. The owner is super kind and knowledgeable…read more Parking is great, the place is very clean! I will be returning!

Be weary of the lady who owns the shop. I stopped by to get a box of beauty face masks as a gift…read moreand she says "when you buy one box, ones free." So I said ok and she picked up two and so I said I'll take those two. But she later says something like "each one is usually $50, but it's 3 for $90." Obviously the math doesn't work. The BOGO suddenly disappeared and she just charged for two at $90 and said its buy two and get one free. Obviously, it was a scamming move just to milk the one customer she had buying something over $20. At the end, it's fine since it's a gift and I can give it all, but I even called right after and told her, I just purchased all three, and wanted to ask again, it's buy two and get one? Not BOGO? And of course she said that's right. Anywho, just be weary of her intentions. Definitely won't go back and wouldn't recommend getting anything that's a little more hefty in price tag as I don't trust her. Not a pleasant ethical experience. Especially during a pandemic. Yeesh. There are a lot of other competitors in KTOWN who have the same products for better deals, but mostly better, honest service.

Very convenient place to shop and get food. They have variety of skin care and make up products. I…read morewas super happy to get BTS masks and Age20 foundation which is in trend in Korea. I think this is the only place to get most current popular products in downtown LA.

Amazing service. It's worthy the drive to go this store…read more Have complete inventory and gifts.

Awww Ana is sooo sweet! She truly knows her products and is so kind! I was looking for a new place…read moreto buy my Shiseido products since my usual one closed back in 2020, then going to department stores the SA don't know their stuff on Shiseido stuff, especially on the Future Solution LX line (Shiseido's most prestige line). Not to mention Bella Ana has been around for more than 30 years, so that tells you a lott! I really hope they continue to stay open bc I love the shopping experience of boutique shops compared to department stores! Please please continue to support this Mom & Son duo, they are the best!

This place gets a 1 for the selection. And a 2 for the location Its in a large shopping center so…read morethere is parking easy to find on the corner. But man I just witness how rude the staff is to everyone. Even weird the owners are down out right disrespectful to people. The accused a girl of atealing while I was there I stupid still and just people watched looking at the workers. They actually spy on people down the ailse? If they wanted to have a store without having to provide the customer service then step up your online presence

Flor Does An Amazing Job! Love The Way She Cuts Mine & My Daughter's Hair & When She Did My…read moreHighlights She Did Them Just The Way I Wanted Them. Highly Recommend Her.