Before I wrote this review, I took almost a year to think about it, and only write a review, if it…read morewould assist patients when selecting a doctor. It was the most unprofessional, incredible front office experience, I've received at a medical treatment facility in my life. I'm a retired Navy SEAL, seeking pain management for severe, debilitating, back,leg and neck pain related to combat injuries and overuse. I do receive decent care now, and I am fairly satisfied elsewhere. Doctor Padrone and I had a very good eye to eye professional relationship regarding our treatment plan for my issues. I was looking forward to working with the doctor, and experimenting with his alternative treatment procedures. Some of my other colleagues used, alternate methods and it changed their lives. His office offered alternative therapies and medication supplements. We never got that far . My 2nd appointment, I came to the office, and the front door was locked, a patient opened it, I walked in to sign in, and the 2 ladies at the front desk were verbally abusing me, yelling and literally screaming, like unmediated schizophrenics, for absolutely no reason at all. I'm still assuming because a waiting patient opened the door? They are not professional enough to give an answer. Something must have happened in the clinic prior to me walking in. Regardless, their frustrations were taken out on a new pain patient, a combat veteran, a professional, who did absolutely nothing but show up for his second appointment. As they started to violently become aggressive, making the entire clinic very uncomfortable, I told them they will not speak to me like that. I canceled the appointment and left. It was volatile, unnecessary and bizarre. I would never recommend this office to ANY VETERAN, or pain patients, who wish to receive compassionate patient centered care. The staff are unprofessional, unqualified and incompetent to do their job properly, especially in a pain management environment. And, on that day, Dr. Padrone came out of his clinic room and did absolutely nothing. Walked away as if it was business as usual. I never received a call explaining or apologizing for whatever happened. I'm obligated to report the incident in detail, to all consulting agencies who recommended them, TRICARE, the VA, and the organizations who regulate this industry. It was the worst administrative medical experience I've ever encountered. A highly unrecommended clinic and sad situation for those who have little choice.
