I had a highly disappointing experience at this office and will not be returning. I explicitly told…read morethe hygienist that I only wanted a basic teeth cleaning. Instead, the cleaning itself felt completely rushed, skipped essential steps like flossing, and I was never once offered a rinse. To make matters worse, the dentist came in for literally two seconds just to look in my mouth, and I was hit with a $225 bill. On top of the sub-par clinical care, the front office staff was incredibly rude and unprofessional. It feels like this practice prioritizes rushing through patients and maximizing bills rather than delivering quality, thorough patient care. Save your time and money and find an office that actually cares about doing quality work.

I am not the easiest patient. I have been to a lot of dentists and have been less than satisfied…read more I've had dentists push extra unnecessary dental work. I think I have a high threshold for pain, but have had experiences where the hygienist is hurting me and had no regard for my feelings. I've had work done that I was not happy with. I've had experiences with dentists where they cancel on you short notice, but charge you when you cancel an un-confirmed appointment. I've had experiences with misrepresentation on the billing and more. I haven't had any of these bad experiences at Hawthorne Dental Associates and I've been going here for several years now. Dr. Rosenson and the staff are easily the best dentist office that I've dealt with. They are always very professional, accommodating and courteous. I appreciate that they always do their best to schedule me as soon as possible. The x-rays and cleanings are always quick and painless. I especially appreciate the thoroughness and gentleness. Dr. Rosenson has always been very personable and provides good dental advice. I have not been disappointed with any of the work I have had done. I will continue to be a patient at Hawthorne Dental Associates and recommend them to anybody who is looking for a dentist in the area.

I went here based on a recommendation and deeply regret it. First off, I had called and asked if…read morethey take my insurance. They claimed they did so I made an appt. When I was there the office staff was very nice but I again asked if they took my insurance and was assured they did. During the visit they claimed I needed a deep cleaning and it wouldn't be covered. I specifically told them I wouldn't want anything not covered. They said since I needed a deep cleaning they wouldn't even do a standard cleaning unless I opted for the deep cleaning which they said would have been an extra $800!! So I wasted my time to go here but wait, it gets better! They then sent me a $400 bill for the X-rays they told me were covered!! Are you kidding me?? I would NEVER recommend this place based off these shady billing practices!! I am definitely going to challenge that bill since under nj law they have to tell you if they don't take your insurance!

I started going to laser Dentistry about 30 years ago. There isn't enough room on this site to…read moreexplain how top notch they are. Professional,friendly, up to date with the most modern technology, amazing, immaculate, accommodating. Dr Bucher and his entire team are the most elite of any doctors office I have ever visited. They strive to give their clients the best possible experience. Love you guys!!!!!

Awesome experience, especially when I am deathly afraid of going to dentist, my nerves go through…read morethe roof and anxiety sets in but Dr. Ryan is awesome and his demeanor was very calm and he went the extra mile to make my visit a pleasant experience. Highly recomend

Great dentist and warm staff , great hygienist had the best cleaning I've ever had.will continue…read moreworking with them.

If I could give this dentist 0 stars I would! He is the worst dentist EVER! I had some work done…read moreand a few cleanings. He rushes through the cleanings so fast that he doesn't even clean your teeth well. Ross Lesser is just that, LESSER of a dentist! I had a filling done by him and he asked if I wanted a silver one or a white one, I chose silver because he said the white was not covered by my insurance. I also asked if there was any difference between the two. He claimed there was none but after I went back a few weeks later complaining of my filling being sensitive to hot and cold he told me "well you should have gotten the white filling." WTF if he had explained that to me before I got it I would have paid for the better filling but he made it seem like there was no difference until there was. "Doctor" Lesser is not only a horrible dentist he is a piece of s**t person! DO NOT GO HERE!

I didn't get to thank Dr. Saoud as he was with patients. It really meant a lot to me the way they…read morecared for me today. I get scared at Doctors offices, and this was very special how they treated me. I even got to rest a long time after, in the dentist chair and drank tea. And, they played classical piano music which really helped a lot. I don't really know how to properly say thanks. Very skilled. Honestly, you all went above and beyond for me and it didn't even hurt too much. Staff was A+ and super compassionate also.

I went in for a routine cleaning, but unfortunately, I will not be coming back. The dentist chair…read morestill had dirty napkins from the previous patient, and I waited almost 40 minutes before my cleaning started. The office was very loud, with music playing and staff yelling across the room to communicate, which felt unprofessional and unpleasant. The cleaning itself was the fastest and roughest I've ever had. It felt extremely rushed, with the staff member doing the entire cleaning while standing. not a pleasant or professional experience

I was experiencing severe wisdom tooth pain as my wisdom tooth started growing in, and luckily,…read moreRiverside was able to accommodate me the same day. I'm so grateful they did! I had previously visited another surgeon who was overcharging simply because they knew the pain I was in, but thankfully, I found Riverside. Dr. Richer was hilarious, made me feel completely comfortable, and gave a detailed explanation of my X-rays. The entire staff at Riverside was just as kind and funny, which truly made the whole experience so much better--especially for something as unpleasant as wisdom tooth surgery. When I went in for my procedure, they even gave me a free shirt, which was both hilarious and thoughtful. After surgery, they provided a head wrap and an ice pack, adding to the overall wonderful experience. Small touches like these really matter and show the level of care and thought Riverside puts into their patients. This is day two after surgery, and shockingly, I feel better than when I first went in. I highly recommend Riverside to anyone needing oral surgery. Thanks again, Dr. Richer and the entire team!

My husband and I paid over $5,000 to have his wisdom teeth removed. We signed a treatment plan for…read moreone thing and were charged for far more. The surgeon did discuss what he planned to do, so it doesn't seem it was a "something came up during surgery" deal, but several things were not listed on the treatment plan we signed with a price. My husband was told to take Tylenol and Ibuprofen after having impacted wisdom teeth removed which was the anestheisologist's decision to be fair. When I called the office because he was considering the ER due to the pain, a nurse, over the phone, insisted it could not be dry socket. She did not see my husband, is not the physician, and felt it was appropriate to give medical advice over the phone. I requested he see another surgeon in a different location (same practice). It was dry socket. The surgeon in West Orange was fantastic. The communication in West Caldwell left a lot to be desired. After the correct antibiotic was given and he was treated for the complication, we thought we were all clear. We went on with our lives and then received a bill the other day for just under $1200. I spoke with billing, I spoke with the office, and honestly, legal fees would be more expensive. I understand "things happen in surgery" and if our insurance covered this we might not have to pay it, but we couldn't ask insurance if it was covered because it was not what we signed up for. I honestly do not feel it was a change, because he mentioned a bone graft being part of the plan all along. I do not recommend the West Caldwell office. This was such a disaster and we finally could breathe and now we can't again. I would recommend the West Orange office. Dr. Brown in West Orange was excellent, and the surgeon our dentist requested him to see in the paperwork he sent over. I only wrote down the name of the office, not the surgeon he recommended so that was ignored on the paperwork when Riverside received it. The surgeons are fine, the West Caldwell office doesn't have it together so be prepared to do their job while you pay them far more than you agreed to.

Great service and Dr Markowitz and the entire staff are so caring and professional. Makes the…read morestressful experience a great one!

I went to pick up my ct scan twice and nothing on ct scan…read more DR. MENDEL MARKOWITZ added bone I paid him. Later he stated he sent a letter to I.B.E.W. he lied . I contacted my union I.B.E.W. they never got a explanation on worked needed to be done I was there for dental implants . ,he evidently has priorities to some patients .

My long-time dentist retired at the end of last year. Today, I visited Pequannock Valley Dental…read moreAssociates for the first time. I was seen by Dr. Neville Hatfield. It was the most thorough, comprehensive dental exam I have ever had. Dr. Hatfield explained everything in detail and we discussed a treatment plan. The location is excellent, parking is adequate, and the office environment is very attractive. The office staff is excellent, and the hygienist was great as well. All good. I have found my new dentist. P.S. Crowns in one day during a 2-hour appointment.

Best dentist ever ....Dr Fennelly she is kind gentile caring and does an awesome job !!!…read more Highly recommend