Amazing Private Duty company. They do take long term insurance. FYI- this is not a Medicare covered…read moreservice. What First Light Provides is worth every penny. They make sure the caregivers they provide are a good personality match for their clients- they keep changing them out until things "click". I have had many patients utilize their services, and all of them have had only wonderful things to say! Need respite from caregiver duties? Need help giving a loved one a bath a few times a week? Changing linens? Grocery shopping? Safe Transport to doctors appointments? Help reminding mom or dad to take meds while you are at work? Call them!

You couldn't be in better hands. Care that is genuine and thoughtful - Karen and her team go the…read moreextra mile every single day! It is so hard to trust someone with your loved ones care and that is what makes First Light unique.

Advent Orlando inpatient hospice DO NOT put your loved on there! We expected the same as an room we…read morehad ever had there but no. Hospice patients are put in the oldest building on the campus directly next and under the helicopter flight path and landing area. Next to ambulance parking and loading docks. Noise non stop. Our "finest" room had one sofa to sleep on. I had to fight w charge nurse to move chairs to create a place to sleep next to my husband. No cleaning in room for six days. Inadequate saftey in bathroom and a communal shower! Total bio hazard! Save that one nurse the staff was wonderful, doctor caring but when I raised hell about the facility I was told improvements would be made but they would not be moving patients to any of their new construction or newly acquired buildings. They simply DO NOT CARE about dying patients. Its been a month since I requested from the hospice manager to be contacted by his direct boss. Nothing. My husband's remark when transfered " I worked hard all my life to die in a dump" My family is forever scarred by this place.

The hospice coordinator at the hospital was incredible...however after the first day I'm concerned…read more& considering switching providers. The description of services and the initial at home set up was nothing like we were told. When calling to notify we were home & we were told we'd get a tuck in visit, no one ever came. When calling the woman fumbled the phone & said she'd let someone know. The communication has been nonexistent. No call, no help getting us prepared at home. My Mother is pretty much bed bound & her husband needs guidance. Her meds were supposed to be in a "bubble wrap" set, easily labeled & prefilled syringes...this is not what we received. The at home hospital bed with special mattress looks ancient & doesn't have leg rails...not ideal. If this doesn't change I will be seeking a new provider very soon.

This alf blows all others in the area out of the water when it comes to customer service,…read moreattention, and care. The ED is responsive and detail oriented. The employees go out of their way to treat residents like family. Was very impressed with how attentive they were, even when no one was looking. The food is excellent too! :)

No one at Vitas ever told me that I was subject to a 20% out of pocket fr Medicare. I thought all…read moremy bills would be paid through Florida Blue. I have had $3500 in out of pocket expenses this year. I thought it would go to my Blue out of pocket max. Instead with the bills submitted to Medicare, that $3500 went to my doctors as my share of the bills because of Medicare which has no max out of pocket. Add that $3500 to the zero pit towards my $4500 Florida Blue max out of pocket and I am looking at $8k before I can breathe.

Horrible. Two of their staff members could not recognize the signs of active dying with my Dad…read more One of them said he was fine and needed no extra care when he was 36 hours from death. The other said he needed only minimal morphine when he was 9 hours from death. My Dad died a needlessly painful and lonely death because the Vitas staff couldn't see what I saw very clearly - and I have no healthcare background whatsoever. Use Cornerstone instead. They have their own issues, but are way better than Vitas.

Do not have anything go wrong on a holiday or weekend. I am…read moretheir patient.I'm ignored no matter what I need. I am dying from congestive heart failure.I'm not supposed to get upset. No pain medication that don't give a damn People not showing up they don't give a damn When they say problems are resolved they're lying nothing changes

When loved ones reach the end of their life and their body and mind begin to falter, seeking…read moreHospice care for them is essential. Unfortunately, who you invite into your home can be disastrous. In all honesty, our first experience with Vitas for my Father-in-Law (not necessarily this office--Vitas has many facilities around Central Florida) was not that great because WE were inexperienced, and the first health care attendant they provided was brand new. Also, it was all over in 48 hours--it takes time to figure out what services are available, and how to get services and equipment when you need them. Still, the net impact of our first experience was positive so when my Mother-in-Law began declining quickly we again called Vitas. This time we had the benefit of our previous experience, and Grandma was in hospice almost two weeks. Most importantly, we had Sunshine. Sunshine (her real name) arrived, and let me say that she is the embodiment of her name in every sense. She's an experienced RN and a bundle of energy, all smiles, hugs and good advice. We were spellbound! Shortly, we began meeting our care providers, and we also began asking for several of them by name. Yaira arrived early on the scene and helped bathe and dress Grandma. We met Candy B. who is wonderful (very sweet and patient). At our request, she worked several extra shifts for us. Cindy is wonderful as well, and she advised us that Suzette, who was the brightest part of this company our first time around was still working for the company on weekends while she completes the last semester of her studies, when she too will earn her RN diploma. We asked for her, and she was here for us again as well. Candy and Suzette each worked at least three 12-hour shifts. It's important to note that Dr Pham, the physician who attended, came to our home at least three times. Twice she was here well in excess of a half hour. With a wonderful bedside manner, she spent as much time with us as with Grandma. The young men who delivered the bed, oxygen concentrator and supplies were also very considerate. They also returned immediately after my Mother-in-Law passed to remove that equipment, which is more important than it sounds as I write this. The days following a death are difficult and moving from hospice to planning a funeral in another state is a nightmare. Both of our loved ones passed in our home with all of their family at their side. That was our goal. This is an event each of us must face, but knowing that we were there for them every step of the way provided peace and comfort to all of us--not just our departed parents. Thank you Vitas for making this possible.

My father was terminally ill at The Villages Hospital and needed to be transferred to hospice care…read more Unfortunately, the staff at The Villages hospital were non responsive, rude and apathetic. But Melody from Cornerstone Hospice guided me through the process. Melody was patient, sensitive and gave me all the information I needed about my father's sudden illness before I made the decision to approve the transfer to their care. She made herself available at all times, listened to all my concerns and answered all my questions. Melody made recommendations that truly showed her level of care and empathy, which seems to be overrated these days. Finding out that someone you love is terminally ill is hard to swallow, is a time of pain and confusion, desperation and uncertainty. The way Melody handled my situation made it easier for me to know what steps to take and when. Even after my father passed away, I got numerous calls from the staff at Cornerstone to check up on me, see how I was doing, and offered emotional support if needed. I can't thank them enough for the way they cared for my father and the exceptional service they provided me with. I HIGHLY recommend Cornerstone Hospice!

We were with Cornerstone with my husband until he passed away. Thier negligence caused my husband…read moreto pass away a week ago. The team leader Jamie does not have any communication skills, compassion, and it terrible to work with. The CNA's and Nurses for the most-art weere great but the company itself is awful and caused many problems with many gaps in communication and support. I do not recommend their services at all.

I would give zero stars if I could. My experience with Cornerstone Hospice was absolutely awful…read more The representative, Morgan Conley, blatantly lied to me by saying my Dad could stay in the hospital for his entire hospice care. Later, when the hospice nurse came in, she confirmed that this was untrue and admitted that the rep had lied. On top of that, the nurse was incredibly cold, unkind, and showed no compassion whatsoever--exactly the opposite of what you'd expect from someone walking into a room with a grieving family. It was one of the most upsetting experiences during an already heartbreaking time. Thankfully, we were able to switch hospice companies before my Dad officially went on hospice care. But not every family may realize they have that option, and I can't imagine how much worse things would have been if we had stayed with Cornerstone. I wouldn't recommend this company to my worst enemy. DO NOT USE THIS COMPANY under any circumstances. They do not care about your loved one's best interests, and they are not forthcoming or honest. Families deserve compassion and truth during this time--not lies and cruelty.

I called leadership today to begin the complaint process. I have 40 years in healthcare, 3 years in…read moreOncology, 2 years in Hospice, and I never allowed a patient to suffer their last hours as Cornerstone allowed my father. There was NO organization, no compassion, no care. Knowing on Friday my father would be discharged Saturday, no emergency medications sent to home, wrong address for supplies to be delivered & for my father to be transported... No hospice nurse to meet us in the home to help set us up and assess my father. No appropriate supplies available in an emergency situation. Hospital bed and supplies remain in home 3 days and given a TWELVE hour window on 3rd day as to when they will be picked up. I do not recommend Cornerstone Hospice, as I told Therese on the phone this afternoon; as a healthcare provider I will not recommend Cornerstone to any of my colleagues. There were many other issues that occurred that are to painful to write at this time- please look else where for another hospice for your families care.

My family and I were in a tight bind taking care of my father who has dementia. We asked Griswold…read morefor hourly help to deal with personal hygiene issues and safety concerns. The whole staff was fantastic but Shannon and Sandy went above and beyond. You could tell that they were both very experienced dealing with all manner of clients. Their expertise was invaluable and we appreciate them!

Excellent! Our sister could not have been in better hands. Griswold went above and beyond to…read moreensure she had good care every day / all day. HIGHLY recommend Griswold!

Mismanaged company. More interested in getting the Medicare money than caring for patients. Nurses…read morenever show up as promised. Critical care nurse calls out, no replacement. DO NOT USE THIS COMPANY.

Our family had a wonderful experience with the entire Hospice team at Gentiva. From the intake…read morenurse, to the after hours nurse, and most importantly Harry, our Mom's regular nurse, everyone was compassionate, professional and skilled. Gentiva made this difficult time more tolerable and we knew our Mom was in good hands.

Stay away from this place, my husband was in here and my family went to visit while I was working,…read morethey went into the room & my husband had a blank stare in his face, he told them he did not want to be there and slowly told my family what they had done to him. Between 2 of their CNA (or whatever they are called) took it upon themselves to pull his arms and yell in his face, they were so close that my husband said he was spit on while they were yelling. I immediately took him out and did not let him stay another day, I complained and they told me they were looking into it and never called to give me any updates. If you don't believe me then walk in unannounced and then ask your loved ones what they really think of this place. Take care of your family at home, don't leave them with someone who doesn't know or care about them. Horrible, horrible place.

I have visited many nursing homes in Central Florida as a caretaker for my Mother, who at one time…read moreor another was in 3. This facility his head and shoulders above any that I visited. The care and concern that all staff members have for the residents is in comparable. This is a small facility, 40 beds, but the staff was very adequate. The building was spotless and odorless. Each resident had their own TV, the rooms were large, beds modern and comfortable. Large closet, two dressers, plenty of wall space to hang pictures. Excellent social director, and therapy staff, who knew and were concerned about all the residents. I was lucky to get my Mother in this facility.