I bought a house almost two years ago. It was close to the end of the month, around the 27th of…read moreOct. Then 10 days later I get a notice of a possible eviction because I did not pay the lot lease. I was told, when I signed the closing papers that I did not have to pay until the beginning of December. All I had was my mortgage payment that was due Nov 23. They were not helping me at all. I had to pay the lease with my mortgage payment causing me to be late on my first mortgage payment. Luckily, the mortgage company was much more helpful and understood my situation. I had an extra 15 days. But it caused me to have so much stress when it should have been an amazing experience purchasing a home I worked hard for. I'm already paying more on my lot lease that I am on my mortgage. My mortgage has stayed the same. I'm still working but one of my checks goes to paying the lot lease. I don't know how much longer I can do this. I pray this company will turn around and realize that they are ripping apart residents and their dreams of having their own home. Causing fear and nightmares that one day we might lose it all. Not happy.

While the area is beautiful and quiet, th lot fee gets higher and higher every year. But they do…read morenot care that most people are either retired/disabled. They just want more and more money knowing that they live on a fixed income. It's so sad. That is a lot of homeowners sell and move out. Think before renting or purchasing as you will pay large lot fees.

My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

Wonder if Riggs is even a resident here. I am. Don't know anyone who's had issues with Phil who…read moredidn't give him a reason to act. First rate community!

I want to give a big thank you to the administration for giving me a meeting to work on a solution…read moreto help my Mom. They listened and told me like it is. We worked together to make a plan to get mom to do her PT and join in the wonderful activities. It hasn't been easy and they Do Care about the patients. Thank you for listening and caring to help us all move forward. I really appreciate it. I also want to thank ALL the PT staff for trying to deal with my smart stubborn Mom n her crazy daughter, who refuses to give up. My Mom will walk again. Love you all

These people abused my father, but our insurance wouldn't move him because they said we couldn't…read moreprove it. The nurse Beclipps was verbally and physically abusive to my father with Alzheimer's. I've left this review 5 times, but they keep paying to have it taken down.

Beautiful assisted living in Winter Springs. I don't have…read moreany family here but I come here to get my haircut by Suzy Porter. She does amazing color and cuts. She does all the women's hair who live here. The lobby is bright and beautiful it's Christmas time so they have several Christmas trees. I grabbed a cup of coffee and a cookie while I was waiting.. Lots of events to do here and they even have a swimming pool. The only complaint I have is the parking is limited.

The Savoy is a beautiful community! The staff and residents are so friendly. The food is amazing…read moreprepared by Chef Oscar. A must see

Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

They brag about having a marina, its dockspace only. They are not boater friendly, they think your…read moremade of money if you got a boat.

This was listed under Retirement Homes. I would call it a Retirement Community because the…read moreresidents own their own homes, pay their own taxes, and live independently. There are 1200 lots currently and all but about 15 are built on. If you buy a lot or an existing home you are a shareholder of the community. Many retirement parks have shares that have a $ value and you can buy one and then pay a much lower amount in rent. Here there is no $ value to a share and they are not bought or sold independently, they go with the home or with the lot. Thus there are no residents who pay lower fees by owning a share. All residents are owners of one share and pay the same amount, regardless of lot. Home prices vary from the 20's to over 100,000 dollars. Lots can be priced more than others if they hold a desirable location. Yet everyone pays the same monthly maintenance fee and that is $268. It is set to reset every year due to the consumer price index change. In 2015 it will be $271, an additional $3. For that monthly fee, you receive, or have access to: Water and sewage 2 24 hour gated and manned entry and exit gates. 24 hour on site fire department 24 hour medical EMT's Each of the 55 employees are EMT trained County sheriff branch office at entry Lawn mowing Courtesy bus 4 times a week to different shopping centers and banks Maintenance of all common facilities Full time activity coordinator Use of all facilities Two emergency call buttons in EVERY home in the entire complex Four lighted tennis courts Bocci ball courts Lawn croquet course 24 lighted tournament quality shuffleboard courts Horseshoe pits Fitness center Outdoor heated pool 83 degrees F 2 indoor heated whirlpools at 104 degrees F 90,000 gallons Separate mens and ladies locker rooms Separate mens and ladies saunas 9 hole putting golf course Individual garden plots Nature walk Free storage for RV or boat in fenced area on property Mailbox for each home Professional library Three pickle ball courts Large covered picnic pavilion with pond view Professional woodworking shop for woodworking projects Marina with free boat launch ramp 127 boat slips that can be rented by month $27.50 uncovered $50 covered Lake Harris 1/2 mile upriver from marina 8 miles long 5 miles wide 55 full time employees of the community 9 1/2 miles of paved and maintained roads Live tv channel daily broadcast from clubhouse which is rebroadcast multiple times a day Printed newsletters 3 wells of 800 feet deep with abundant water 13 channel basic cable In ground trash receptacles with twice weekly pickup Recycling program Multi million dollar great hall that seats 1,600 people Several craft rooms Billiards room Series of 5 annual concerts in great hall $40 for all five small fishing dock On property handyman services for greatly reduced fees. Internet service avail in the clubhouse Free to borrow assistive devices like walkers, raised toilet seats, crutches etc About 75 different activity groups available to residents, to name just a few: Aquacising, ballroom dancing, bike club, bingo, book review, ceramics, chorus, classical music, community orchestra, computer club, cribbage, dragon boat paddling, watercolor painting, fishing, garden club, clogging, historical society, hymn singing, karaoke, golf, table tennis, lapidary, line dancing, maj jong, bridge, photography, quilting, rumba, sewing, softball, stained glass, table tennis, tennis, vegetarians, yoga.....and more. Residents can start a new hobby/interest club as they choose. Showing and selling of properties for a 7% fee, of which 3 1/2% is put back into community funds. Off property trips are also arranged for a fee. The community is totally debt free The community allows NO renting of any property. No common area smoking except in a designated location, and NO pets.

Please be very wary of putting your loved ones into this facility. It is a lot of smoke and mirrors…read moreand some major bait and switch. They do not want anyone who doesn't fit into their specifically designed molds of how seniors should behave or exist. It was heartbreaking the way they treated my parents and honestly probably took a few years off their lives.

My grandfather has been here almost 2 years and I can honestly say that the staff are nothing short…read moreof caring, compassionate and professional! Not only does the facility look like a 5 star resort, but you get the 5 star service as well. The facility has been so accommodating with my grandfather's needs, especially with the pandemic going on. I can't imagine him being anywhere else!

Everyone was vey compassionate and truly concerned about the end-of-life care for our loved one…read more She was very calm and peaceful, not in pain and well-tended to. Questions were answered promptly, courteously and knowledgeably. I cannot say enough good things about this facility and all of its staff.

First day, given strange meds and no instruction on how to use them. I was sold a pipe dream. All…read morethey want is your insurance money. I'm mad and trying to talk to a someone of authority. I received an immediate call from a chaplain. I DONT NEED SPIRTUAL HELP! I NEED INSTRUCTIONS ON HOW TO ADMINISTER A MEDICINE, I THINK IS FOR PAIN. However, I'm stuck with them. I'm determined to give my wife a good farewell despite of them.