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    Emeritus At Ocoee

    5.0 (1 review)
    Open Open 24 hours

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    13 years ago

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    VITAS Healthcare

    VITAS Healthcare

    2.7(36 reviews)
    8.8 miHorizons West / West Orlando
    24/7 Availability
    Available by appointment

    I have stage 4 RCC and dealing with pain management and my oncologist had become ridiculous…read more Instead of me telling them what I needed and what my concerns were they told me basically how I felt, how I thought and provided no relief at all it just felt like a money grab as most healthcare facilities are. Vitas come on once I decided to end chemo as it was not working and cost me 12000 in dental work. From day one they listened they let me talk they let me tell them how I felt. They put together a plan and have been nothing short of exceptional so far. I now receive equipment that I need and the correct medications so that I can possibly enjoy the rest of the time I have with my family. Maybe I just got lucky but I pray that anyone else using Vitas has the same experience that I have. Honestly I actually have hope which is something I haven't had in 2 plus years. God Bless.

    DO NOT ALLOW YOUR LOVED ONES TO BE CARED FOR BY THIS COMPANY…read more I used this company personally after leaving the hospital. Lack of organization is an understatement. The very first night I had a person who was subbing in for my team come to the house. After a FaceTime with a Dr. I was prescribed medication for the pain only to find out a week later from another Dr. that this should never have been prescribed to me because it is bad for my liver (THE WHOLE REASON I WAS IN THE HOSPITAL AND UNDERWENT SURGERY). My wound opened up and I was bleeding through bandages and needed help. I called and 3 hours later and multiple phone calls still no one showed up so a family friend had to take me to the hospital which completely defeats the purpose of having 24/7 service. They have a deep need to visit you on their timeline and schedule and no real care for when YOU need it. I had someone try to set up an appointment day of because they 'were in the area and just wanted to stop by'. I needed medical services and that takes a back seat to repetitive questions and multiple individuals asking questions as if they have no filing system so best of luck they will remember what meds you are on without a new person asking for yet another complete rundown of what you are taking. I CANNOT STRESS THIS ENOUGH. I am not on here rating this because I am upset. I am rating this so that a loved one is not lost in their stupid system and suffers needlessly in pain. I would never nor will ever recommend this company. Their industry is pain mediation and you will spend more time telling them what you already told 5 other people then them actually caring for you. Still waiting on the medical equipment I requested VITAS. I hope someone has the time and patience to sue the hell out of you guys but until then all I can do is warn people how truly useless you have been when all I needed was some bandages and minor medical equipment but sure I guess I'll go fetch those things which makes you obsolete and grossly unneccessary and overpaid.

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    VITAS Healthcare
    VITAS Healthcare
    VITAS Healthcare

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    VITAS Healthcare Inpatient Hospice Care

    VITAS Healthcare Inpatient Hospice Care

    1.0(7 reviews)
    9.1 miSouth Eola, Downtown / Central Business District / CBD
    24/7 Availability
    Available by appointment

    DO NOT USE THIS COMPANY!!! If I could give this company a half star I would! This is the WORST…read moreexperience I have ever had in the midst of dealing with the decline of my sister! I am her caregiver and signed up for VITAS for assistance because I had no help. Here are the issues: 1.) They DON'T communicate - they change times and days and no one calls to let you know when they're coming 2.) The staff is not organized--- they didn't bring supplies, they asked me for supplies, they didn't follow through on supplies that they said they would order 3.) Staff is incompetent - on SEVERAL occasions I had to help their staff complete their job 4.) They are VERY UNORGANIZED there is NO organizational structure within the company everyone promises you help and assistance to resolve your problem but they never follow through For the sake of your peace and best care of your loved one STAY AWAY FROM THIS COMPANY!!

    Do NOT go there! They let my friends sister kill him. My friends sister told him he was going…read morethere for pain MGMT for a few days and back home. Before my friend went into there care he is was alert, mentally sound, eating and dressing himself, laughing, talking, walking, outings. Within days of being admitted he was drugged to unconsciousness, the whole time he was they gave him no water or food. Couldn't talk, walk was so weak couldn't barley move. I was in SHOCK when I saw my friend! He pulled his port out prior and was trying to get out of the bed and they wouldn't let him. Just administered more drugs. My friends body language was I DONT want this. But they continued to drug him and they didn't give him any food or water. I'm traumatized!!! He starved to death. My friend was NOT at the end of his life.

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    VITAS Healthcare Inpatient Hospice Care
    VITAS Healthcare Inpatient Hospice Care
    VITAS Healthcare Inpatient Hospice Care

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    Cornerstone Hospice

    Cornerstone Hospice

    1.8(15 reviews)
    12.4 miBell Isle

    I called leadership today to begin the complaint process. I have 40 years in healthcare, 3 years in…read moreOncology, 2 years in Hospice, and I never allowed a patient to suffer their last hours as Cornerstone allowed my father. There was NO organization, no compassion, no care. Knowing on Friday my father would be discharged Saturday, no emergency medications sent to home, wrong address for supplies to be delivered & for my father to be transported... No hospice nurse to meet us in the home to help set us up and assess my father. No appropriate supplies available in an emergency situation. Hospital bed and supplies remain in home 3 days and given a TWELVE hour window on 3rd day as to when they will be picked up. I do not recommend Cornerstone Hospice, as I told Therese on the phone this afternoon; as a healthcare provider I will not recommend Cornerstone to any of my colleagues. There were many other issues that occurred that are to painful to write at this time- please look else where for another hospice for your families care.

    Our family's experience with this hospice during my mother's final days was deeply disappointing…read moreand distressing. During a time when we were told she was deemed "imminent," there were significant gaps in support and communication. A scheduled comfort team visit did not occur, and a nurse declined to go upstairs, leaving us without in-person medical support when we needed it most. After my mother's passing, I received condolence calls from leadership, but I did not receive timely written acknowledgment of my grievance or contact from the grievance team, despite repeated attempts to follow up. Communication was inconsistent, and I was left feeling unheard and unsupported during one of the most vulnerable moments of my life. Hospice care is meant to provide comfort, guidance, and presence--not confusion or fear. Unfortunately, that was not our experience. I hope the company reflects on how their processes impact families in crisis and makes improvements so others do not go through what we did.

    Emeritus At Ocoee - hospice - Updated May 2026

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