Amazing Private Duty company. They do take long term insurance. FYI- this is not a Medicare covered…read moreservice. What First Light Provides is worth every penny. They make sure the caregivers they provide are a good personality match for their clients- they keep changing them out until things "click". I have had many patients utilize their services, and all of them have had only wonderful things to say! Need respite from caregiver duties? Need help giving a loved one a bath a few times a week? Changing linens? Grocery shopping? Safe Transport to doctors appointments? Help reminding mom or dad to take meds while you are at work? Call them!

You couldn't be in better hands. Care that is genuine and thoughtful - Karen and her team go the…read moreextra mile every single day! It is so hard to trust someone with your loved ones care and that is what makes First Light unique.

Hospice is not for the faint of heart! My mother recently passed away at AdventHealth Hospice, and…read morealthough there were a few missteps in the beginning, and after many chats with her care team we came to terms and understood how it works. The care teams are 100% patient oriented, and the support teams are wonderful, too. Everyone as a whole genuinely cared about my mother, my family and I. Although AdventHealth is a faith based institution they accommodated my mother's jewish faith. My only issue was with an individual on the medical team who took it upon themselves to "preach" to us which we found very uncomfortable!

My neighbor has her mother with hospice at home ,and her hospital bed is sooo old,the rails are…read moreinadequate...in size , only upper part of bed...will try now to get Vitas hospice instead.................

AVOID THIS PLACE AT ALL COSTS!! (which can be your life or the life of someone you love). I was…read morelooking for compassionate care (palliative care) for bad back (from many surgeries) and also COPD and this company within days, had me on so many pain meds and benzodiazepines that I couldn't think straight and they put from outpatient with nurses visiting me into a impatient unit when I couldn't make decisons. I was basically locked in a small room where they never changed the sheets, showered me or were compassionate to me. I was sent to a hospital after 4 weeks there by ambulance with no records, medications, withdrawing horribly. I waited over 13 hours in a ER, only to be sent home the next day to die of detoxing from 3 opiates and 2 benzodiazepines. I had to get into a rehab center to get off these meds. STAY AWAY IF YOU VALUE YOUR LIFE OR YOUR LOVED ONES LIVES. They will kill you or them if you don't somehow get lucky like me.

DO NOT USE THIS COMPANY!!! If I could give this company a half star I would! This is the WORST…read moreexperience I have ever had in the midst of dealing with the decline of my sister! I am her caregiver and signed up for VITAS for assistance because I had no help. Here are the issues: 1.) They DON'T communicate - they change times and days and no one calls to let you know when they're coming 2.) The staff is not organized--- they didn't bring supplies, they asked me for supplies, they didn't follow through on supplies that they said they would order 3.) Staff is incompetent - on SEVERAL occasions I had to help their staff complete their job 4.) They are VERY UNORGANIZED there is NO organizational structure within the company everyone promises you help and assistance to resolve your problem but they never follow through For the sake of your peace and best care of your loved one STAY AWAY FROM THIS COMPANY!!

This alf blows all others in the area out of the water when it comes to customer service,…read moreattention, and care. The ED is responsive and detail oriented. The employees go out of their way to treat residents like family. Was very impressed with how attentive they were, even when no one was looking. The food is excellent too! :)

DO NOT TRUST this company with your loved ones. I wish there was an option for zero stars…read more Our experience with this company was very disappointing. Before switching to their services, we were led to believe that the necessary DME equipment was readily available, but after switching, we were given multiple explanations as to why it was not available. We also had concerns about the care provided during a visit. An aide came to our home for approximately 30 minutes, did not properly clean my father, left his dirty clothing on the floor, and left the home without notifying anyone. I contacted the company to report our concerns. Instead of receiving a call to discuss what happened and hear our side, we received a call from a manager who spoke aggressively to my family and me and said, "We will not talk to our aide that way." We felt that our concerns were dismissed before the situation was fully addressed. We also did not receive an apology for the way we were spoken to.

No one at Vitas ever told me that I was subject to a 20% out of pocket fr Medicare. I thought all…read moremy bills would be paid through Florida Blue. I have had $3500 in out of pocket expenses this year. I thought it would go to my Blue out of pocket max. Instead with the bills submitted to Medicare, that $3500 went to my doctors as my share of the bills because of Medicare which has no max out of pocket. Add that $3500 to the zero pit towards my $4500 Florida Blue max out of pocket and I am looking at $8k before I can breathe.

Inept physician's and nurses in POLK COUNTY DIVISION!! No Compassion or Consistency of care. They…read moretake no responsibility for errors, nor any attempts to improve patient care.

Do not have anything go wrong on a holiday or weekend. I am…read moretheir patient.I'm ignored no matter what I need. I am dying from congestive heart failure.I'm not supposed to get upset. No pain medication that don't give a damn People not showing up they don't give a damn When they say problems are resolved they're lying nothing changes

We were with Cornerstone with my husband until he passed away. Thier negligence caused my husband…read moreto pass away a week ago. The team leader Jamie does not have any communication skills, compassion, and it terrible to work with. The CNA's and Nurses for the most-art weere great but the company itself is awful and caused many problems with many gaps in communication and support. I do not recommend their services at all.

We were with Cornerstone hospice before my dad passed away not even a year ago so I went with them…read morenow that my mother's in hospice and what a drastic difference as of today she has no nurse no Social Worker the Team Leader Jamie is absolutely horrific to deal with she talks over people takes no accountability for her employees and is downright rude. Do not believe the five star ratings that you have seen here they are a complete utter and outright lie. They aren't keeping track of her prescriptions. We see them once a week. We haven't seen an aid for two weeks and we cannot even get medicine filled. It's like they really just want the people to die. My father was only in their hospice care for about 45 days before I kept him home up to five days before he died in Cornerstone the grief counselor would not give me counseling because she didn't like the way that I looked wrap your mind around that didn't like the way that I looked. They never found us grief counseling. I'm coming up on losing both of my parents within one year. They don't care they don't offer any services except a volunteer to sit and speak with my mother and she doesn't even want that. They've never given us any community resources to help me out in doing errands or small things around the house and I am burnt out they know it. They know that my actual life was in jeopardy. I had a stroke. My mental health is failing and I'm not able to be there for my mother the way I was with my dad. This is a direct result of the care that we are not receiving from this organization. We don't even know her new team the nurse or the aid or the social worker. Let me just tell you, Leslie the first Social Worker was horrible. It's hard to believe that she even has a license. I'm a social worker so I know I worked in family court for 20 years. The quality of people that they provide is just not good. We tipped them all $50 at Christmas the team separately never heard of thank you and this is the kind of car you get. I just spoke with Jamie today and she literally would not let me get a word in edgewise so I just hung up please if you have a loved one and you want compassion do not under any circumstances use Cornerstone trust me when I say they honestly do not care about a dying person or a patient that needs help and they definitely don't care about the caregiver. After speaking with Our Medicare, we are not receiving the services. We are entitled to, and they've never sent us supplies for personal use no pull-ups no nothing but yet they've build Medicare proving once again. Anything in this area is fraudulent charging to Medicare stay tuned.

I met with the Osceola Hospital rep who explained services to the fullest. He helped me understand…read morewhat hospice is and addressed every question and concerns in regard to hospice care. My mom passed away at home within 2 months of services. The staff maintained constant communication to prevent symptoms. Highly recommend if you are in Osceola County.

They are like vultures circling the hospital room until you sign up. Then they promise you they…read morewill absolutely honor your wishes...that is totally false. They medicate so the patient is totally unresponsive. They promise to alert you when the final hours are approaching, but they don't bother. They only call when your love one is gone...and according to a nurse on duty there was plenty of time to call. There is no empathy or compassion; they are more like used car salesmen

My family and I were in a tight bind taking care of my father who has dementia. We asked Griswold…read morefor hourly help to deal with personal hygiene issues and safety concerns. The whole staff was fantastic but Shannon and Sandy went above and beyond. You could tell that they were both very experienced dealing with all manner of clients. Their expertise was invaluable and we appreciate them!

Excellent! Our sister could not have been in better hands. Griswold went above and beyond to…read moreensure she had good care every day / all day. HIGHLY recommend Griswold!

Stay away from this place, my husband was in here and my family went to visit while I was working,…read morethey went into the room & my husband had a blank stare in his face, he told them he did not want to be there and slowly told my family what they had done to him. Between 2 of their CNA (or whatever they are called) took it upon themselves to pull his arms and yell in his face, they were so close that my husband said he was spit on while they were yelling. I immediately took him out and did not let him stay another day, I complained and they told me they were looking into it and never called to give me any updates. If you don't believe me then walk in unannounced and then ask your loved ones what they really think of this place. Take care of your family at home, don't leave them with someone who doesn't know or care about them. Horrible, horrible place.

I have visited many nursing homes in Central Florida as a caretaker for my Mother, who at one time…read moreor another was in 3. This facility his head and shoulders above any that I visited. The care and concern that all staff members have for the residents is in comparable. This is a small facility, 40 beds, but the staff was very adequate. The building was spotless and odorless. Each resident had their own TV, the rooms were large, beds modern and comfortable. Large closet, two dressers, plenty of wall space to hang pictures. Excellent social director, and therapy staff, who knew and were concerned about all the residents. I was lucky to get my Mother in this facility.