They told my husband and I that I could go there just for medical detox. That was untrue, once I…read morewas there I was informed that I had to stay for 30 days, or my insurance wouldn't pay for it. Although they also tell you that you're welcome to leave any time. Um not really, if you're paying over $3,000 a day to be there, which they remind you of often. Also, none of the staff even knew how long medical detox was or how that process even worked there, because pure medical detox either isn't a thing there and they lied, or that particular staff didn't know what they were doing.
Speaking of insurance, Zinnia is in network for my insurance, so we were told we'd be covered. About three weeks into my stay, we discovered that while Zinnia takes Cigna, DRC does not. That was an unwelcome surprise.
If you have anything going on legally, don't expect to have access to your lawyer. I was denied about 75% of the time I needed to speak to my counsel. I was also yelled at about how I had been given special treatment to call them, and that "nothing had changed with my case." Mind you they have zero idea what was going on because, you know, attorney-client privilege, and the right to legal counsel is allowed whenever per their handbook and official policies.
I fainted at one point, hit my head on the kitchen counter, ended up on the hardwood floor, went to the emergency room, and had a concussion. I went back to treatment. (again, because my insurance I was told was in network but wasn't wouldn't cover my time there if I left). I figured since they had an on-site nurse, I'd be OK. I wasn't. The nurse refused to give me Advil for the pain until I talked to medical.... Which would happen "later that week." To be fair, she didn't know I had a concussion because literally nothing about this was put in my medical record. My therapist (on his weekly call with my emergency contact) told him I tripped but was fine. He only found out I had a concussion when I told him. When I was leaving, I asked for my medical records there, and they didn't want to give them to me because they were afraid I would report them to the State Medical Board. I was told to "use them only for good."
I was berated by the staff once in the basement, and told, among other things, that I wasn't allowed to talk to any of my peers about my recovery. I was only in the basement because I was asking for clarification about medical detox.
Don't expect privacy, also don't expect that you will be able to speak freely about the issues you encounter there. I was able to read my daily records on multiple occasions, because the staff just left them lying around. I was also able to read Teams messages about me, because the screen was up and right there.
Some of the staff are helpful. Most of them are not.
They DID help me and a lot of my peers with detox. So that's good.
This is probably an ok place if you encounter literally zero problems. But that's unlikely.
