I've been going here for years and I have had great experiences with every provider. I mainly see…read morePA's and every single one has been great.

Dr Sallam is the best doctor I have had in a long time. He is professional, kind and very…read moreknowledgeable! He handles your needs and concerns efficiently and gets to the root of the issue. The office staff and PA's are awesome, welcoming and make you feel at ease. I would highly recommend Dr Sallam if you want all of your questions and concerns handled efficiently! Thank you Dr Sallam!!

Front of office staff have a REALLY hard job. Today when I was making an appointment the computer…read morewould not let SONIA allow me to make an appointment because I allegedly have 5 no shows on my record from 2018. Long story short SONIA straightened it all out and I have my appointment for Friday. This took her a considerable amount of time and patience. She also updated my insurance info. Competent office staff is very important. Shout out to SONIA.

New patient was 1 minute late literally and did NOT take us in. Very unprofessional, staff was not…read morecommunicating the day prior everything has to be ready by the time you come. No 1 minute past. Is this really what you want.

Staff is great Dr abderholden is the best…read moreWouldn't go anywhere else Antioch is lucky to have him and his staff

I missed my appointment due to a confusion with the days. They lack empathy, compassion and…read morekindness.

Subject: Disappointed with Recent Experience After 10+ Years as a Loyal Patient…read more Dear Dr. Stephens-Clark and Team, I've been a patient at your office for over 10 years and have always appreciated the high level of care and compassion I received. My first provider was Dr. Omar, who cared for me until her passing. I then continued my care with Kelly Vinson, they have always been wonderful--attentive, understanding, and professional. I've never felt like just a name on a chart with either of them. They truly listened and made sure that any treatment or medication was thoughtful and necessary. This level of care is the reason I've remained loyal to your practice for so long. Unfortunately, today's experience left me feeling deeply disappointed. I called to ask about a walk-in was told there were no walk-ins only appointments were available, but when I expressed that my reason for the visit was private, the tone of the conversation shifted. I was put on hold and then informed that there were no more appointments left. It felt dismissive and, frankly, like I was being penalized for not sharing personal medical details with the front desk. I've never had to explain my symptoms to a receptionist before booking an appointment, and I don't think patients should be required to do so--especially when the matter is private. I understand policies evolve, but this kind of interaction does not reflect the care and respect I've come to associate with your office. I'm concerned that the quality of service is changing, especially with Kelly going on leave, and it's disheartening. Please consider this as feedback from a long-term patient who truly values the exceptional care your providers have given over the years. I hope things can improve going forward so patients like myself continue to feel respected and heard.

After years of misdiagnosis and being forced to prove my symptoms repeatedly, I was finally…read morediagnosed with Attention Deficit Hyperactive Disorder when I was 18. Soon after i began medication that for me was life changing, helping me to realize how detrimental it was to navigate my symptoms without medication or therapy. Unfortunately as I turned 18, I aged out of State provided healthcare and lost all my coverage. I worked very hard and now at 21 finally have coverage through my employer. I was assigned Dr Clark's office by my providers due to proximity. I was so excited to finally begin treatment and feel "normal" again. Most unfortunately I was assigned Andy as my doctor at my new patient visit today. Despite my past success with medication, despite my diagnosis, and despite my staggering family history with this disorder, Andy decided that he did not believe my "attention" problem was attributed to me having this disorder. He said that my recent engagement and new job along with other big events in my life, could be factor enough to be "distracted". And threw me a referral to a psychiatrist. Had he referred me saying anything else i would not be as angry as I am currently. It truly shows the level of ignorant and unprofessional care you can expect from him. I am not the only one with this experience, and he has quite the reputation amongst my family friends for being a doctor who will sit through an entire visit and not listen to a single word you said. If you want an awkward, inattentive and odd individual to gaslight you, I strongly recommend seeing Andy!

My family has been going to Dr Kim for over ten years. His wife & him are a cute Korean couple that…read moretruly cares about their patients. They do blood work just to make sure everything is okay. They go above and beyond.

I like to take this moment and mention that the new Northwestern Medical Acute Care Med Center in…read moreGurnee is the most impressive health care facility in our regional area. Their outstanding care is attributed to a number of key factors. The essence of their successful delivery of services is they utilize a process care model. From end to end the focus is on providing consistent quality care, providing simple explanations for each individual task to the patient. We had a family member who had a severe cut due to a kitchen knife. It was very clear that this was a serious cut needing medical attention. We were concerned and started calling provider acute centers until we contacted NMFMC in Gurnee next to the Holiday Inn. Our regular provider (NSHS) was too busy and there were issues with the other acute care centers. We walked in and instead of waiting we got immediate attention. I also noticed that other people coming in also did not have to wait long if they also had serious issues. Even the chairs were more comfortable than other medical facilities. Because of the severity of the cut a number of medical care tasks were performed. It took a while. While waiting I walked up to one of the medical admens and asked how everything was going. The medical admen pulled a screen identifying and mentioning to me the particular patient care task our family member was expereincing and then telling me the next medical procedure that was performed and telling me how long I would have to wait. Having a healthcare IT background I was immediately impressed. This was the first time I had encountered process oriented patient care. To top it off the Dr A and the J shared some comic relief with our family member during the beginning of the patient - doc - nurse encounter. Laughter and happyness is a great pain deterrent, calming intial concerns. , My suggestion to anyone is even if Northwestern Medical is out of your network, when you have an immediate care need, drive the extra distance, spend a little more, and experience a great healthcare outcome! Northwestern Medical just might be a uncommon healthcare provider which has successfully converged the practices of healthcare, process, patient care, and empathy, generating great family - medical outcomes. DSoley - Chicago area

Best doctor in the Chicago land area. Someone who is actually listening to patients and not going…read morethrough them like drone. Also - most doctors forgot what it means to diagnose instead of rely on testing. Dr. Ginzburg is very good about thinking through what particular issues Causes are and treating those rather than the acute issue being presented.

Terrible doctor, staff, and office. Secretary is rude, the doctor is in a rush to get you out the…read moredoor and doesn't take time to fully listen to your medical issue. Will schedule you for an ultrasound at the first chance, which they do right there. Shadiest doctors office I've ever been too. Oh and he has his acupuncture diploma on the wall in case the ultrasound doesn't do the trick.

One of the most amazing compassionate individuals I have ever met. I have been seeing Dr. Albright…read moresince I was a baby along with my whole family. we owe my dad's like to his thoroughness and care!

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.

I switched to Lindenhurst Peds when my former pediatrician refused to see sick kids. The practice…read morehas been amazing, always squeezing me in when my son is sick (for reference every time we needed a sick call at my last pediatrician we were sent to Urgent Care). The practice as a whole is patient, kind, knowledgable, and just wonderful. Highly recommend them!

Dr. Phake is a kind and knowledgeable man. He is patient and friendly with the kids, which is why…read morewe stayed so long despite the fact that the front desk staff is among the worst I have ever seen. they are rude and unconfident on the phone and will NEVER complete the task or even call you back if you put in a request for something (referals, scripts, bloodwork). on more than one occasion, I had to call several times for the simplest of things, like a phone number for a specialist!! (apparently, giving out phone numbers is "not their job," and someone will need to call me back with that information... which never came, btw!!) This is a very small practice, so there is no reason why anyone cannot do these simple things. the front desk takes no responsibility for themselves, always pointing the finger at someone else. the only thing worse than the front desks incompetence is the after-hours answering service. my husband once argued with them for over a half hour about whether or not our call was necessary for my daughters alleric reaction!! she actually said "well if you gave her benedryl, then there's nothing for the doctor to do!" OH!! AND THE ICING ON THE CAKE (I'll never forget this one!!) When my son was about 1, I got a call from the office out of blue saying, "I'm calling to schedule your son's autism screening" .... WHAT?!? I've never been told my son could be autistic!!!! after I lose my mind crying to my husband, he calls the office back and come to find out..... ooops, sorry!!!.... that note was for meant for another patient!!! unbelievable!! Do yourself a favor and go to an office whose staff is as good as the doctor. it's just not worth it.