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Vista Physical Therapy - Irving

3.6 (5 reviews)
Open • 7:00 am - 7:00 pm

Services - Vista Physical Therapy - Irving

Physical therapy

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Direct Orthopedic Care - Irving

Direct Orthopedic Care - Irving

3.0(24 reviews)
1.5 mi

Great staff at both the front office and the PT team in Irving…read more Unfortunately, my experience with billing is the reason I'm not leaving 5 stars. First, I was charged a no-show fee for an appointment with a PA that I never scheduled. Second, I was charged a no-show fee for a Monday PT appointment during a major ice storm, when schools were closed for multiple days and the City of Irving Police Department advised residents to stay off the roads. Most businesses, including grocery stores and banks, were also closed. If the clinic had used its texting system to clearly notify patients that appointments were still being held and that no-show fees would apply, that would be different. But expecting patients to travel in unsafe conditions without any communication is unreasonable. Because of this billing approach, I'll be continuing my care elsewhere.

I fell and suffered a shoulder injury and was in a lot of pain. I had never been to a DOC location…read morebefore and the initial experience was terrific. I recently lost my ACA health insurance and was very nervous about the cost of this. I was a walk-in and they treated me right away. Because I was uninsured, I had to pay the $478 visit fee up front. I was evaluated by a good nurse and very good Physician's Assistant named Evan. I was quite impressed with him. For the fee, I received his evaluation, x-rays, an ultrasound, a Toradol shot, and a sling to take home. I was so relieved. The care and the cost were all very reasonable. I didn't mind not seeing a doctor at all. I was scheduled for a follow-up visit in one week and was happy to return. However, at the follow-up visit, I discovered that the fee would be $203. I was never given any itemize documentation for what any charges covered. But what choice did I have? You can't exactly go shopping around for follow-up care without having to pay for a new place's initial care fees. The follow-up was with a different PA, who was also very nice. She spent 10-15 minutes with me and did her evaluation. She told me to go home and wear the sling for another week and then come back for another follow-up. That was it. A routine PA visit for a person with insurance earns the company around $115. If I had Medicare, it would be around $80. Every follow-up at DOC for uninsured patients is $203. It's like they get you in the door and make you happy, then gouge you.

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Direct Orthopedic Care - Irving
Direct Orthopedic Care - Irving
Direct Orthopedic Care - Irving

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Green Oaks Physical Therapy - Dry-needling - a new adventure

Green Oaks Physical Therapy

4.4(13 reviews)
1.3 mi

During my appointment with the clinic, I was extremely disappointed that the session felt more like…read morea sales pitch than a proper physical therapy evaluation. The director, Alex, repeatedly mentioned a sales representative and recommended a device for home use, rather than providing hands-on treatment or guidance. When I asked specific questions about my condition, Alex could not provide answers. I had called ahead to confirm that this clinic works with patients who have Bell's palsy, but this session did not reflect that expertise. My previous experiences with physical therapy were nothing like this, and I feel that I wasted both my time and money. Overall, the appointment did not meet my expectations for a professional evaluation or treatment. Updated-I called immediately after my appointment on 8/18/25 because I was so dumbfounded by the service I received. The receptionist said Alex would call me on Wednesday, 8/20/25, around 3 PM, but I never received a call back. On 8/19/25, I called the billing department and was told the issue would be escalated and that I would receive a call back. I never heard back, which is not acceptable. When I followed up again on Wednesday, another billing representative told me I would not be refunded because the insurance claim had already been paid. This has been extremely frustrating. You already have my email and phone number to make this right, as I've done my part and tried to resolve this directly with you.

So appreciate the efficiency, professionalism and helpfulness of Alex Hauser and her team here.read more

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Green Oaks Physical Therapy - Our waiting area.

Our waiting area.

Green Oaks Physical Therapy - Great equipment!

Great equipment!

Green Oaks Physical Therapy - Merry Christmas from GOPT - Irving Meet our staff! (From left to right)  Trisha, Laura, Emily, Annel, Vikki

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Merry Christmas from GOPT - Irving Meet our staff! (From left to right) Trisha, Laura, Emily, Annel, Vikki

Vista Physical Therapy - Irving - sportsmed - Updated May 2026

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