The new management is poor. They constantly lose staff. The food service is in disarray and many…read moretimes run out of food. There are some many kind and caring staff.

Hope it improved since January 2025 when several of the upper level mgmt left the facility. Staff…read moremorale and communication not very good Had to report multiple incidents to corporate. Someone did call to discuss, but was given token answers and nothing changed-just got worse. Okay for independent care if resident doesn't require a lot of care. Once additional care required, care quality very poor.**Activity program has always been very good. They get the one star-the rest get "0".

I can't compliment Universal Metro Asian Services enough. Definitely 5 star service, both in terms…read moreof caregiver and administrative support. This service was a godsend gift for me, my sister and my mom when she got to the point where my sister and I had to move her in with us. Both my sister and I work full time and needed some help in terms of support in the care of her and someone to help give her company. The agency provided us with excellent caregivers to meet these needs and went a step further in supporting us as we moved my mom between my and my sister's house every 3 months. The caregivers we have had, and we've now had several, have been great. The most recent one, who has been with us for a while now, has actually become someone my mom misses if she goes on vacation for a week. And the back office is equally as good, if not better. They are very organized, providing detailed invoices monthly, answering any questions we might have and allowing us to pay by credit card. The best part is when you talk to them you feel like you have a partner who is there to help you. As I said earlier 5 star service all the way around!

Good services, Help seniors, Give healthy food, Help in Exercise- activities, Play games and…read moreentertain seniors.

BEWARE!! Terrible management and unreliable staff. Feel free to contact me before you choose this…read moreagency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.

If I could give Right at Home zero stars, I would, and they would not even deserve that. Stay away…read morefrom this company, they will cause you and your loved one nothing but stress. My family used Right at Home in 2022. It has taken me until now to write a review because I just did not want to think about how bad their service was. We are in a much better place now, and I feel compelled to warn others. Right at Home was truly awful- no communication. I'm not sure how they even had clients. We had to call them to find out who was coming for my mom. I can't recall EVER receiving a phone call informing me, I always had to call them. Schedules that should have been known and planned for became unnecessary emergencies because of their poor communication. My mom very much liked one of their caregivers - she was wonderful - so we were tied to the agency. That it the only reason we stuck with them as long as we did. The caregiver was pregnant, and we had to tell them! They claimed they were unaware. Right at Home had zero communication with us regarding her replacement until WE asked them if they had a plan. Their staff made us feel like they were only concerned about the money. I truly felt like they would just throw whoever they could on the schedule and they did not have as many caregivers as they said they did when we signed up with them. Two of their caregivers abandoned my mom. I never heard an apology. When I contacted their owner, Matt, regarding an issue, I got no follow thru other than an email thanking me for my communication and a promise to be in touch. Never heard from the guy again. They simply placed whoever they could find with my mom, taking no consideration as to how she would react to the person. Just horrible service. If you are a caregiver - don't sign up with them. They will treat you like crap and lie to you. I absolutely DO NOT recommend Right at Home. We've since used a different agency - and I can confidently say that Right at Home does not deserve to be in business. Don't trust your loved one in their care.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

Senior Helpers is a wonderful, supportive and caring service for those needing help with a…read moredisability or aging parents. Bob was very helpful and compassionate getting us through the process of procuring long-term help for my 95 year old father following a hospital stay. If we need further services in the future, they will be the first that we call!

After feverishly contacting about a jillion caregiving companies, I randomly called Senior Helpers…read moreand was AMAZED at the absolute top notch service I received from Colleen. Not only was she able to match my 96 year old dad with a wonderful caregiver, she was able to do so in less than 24 hours, and the caregiver started the very next day! I was speechless! My dad loves his caregiver Michelle and we could not be more happier with her either. She is caring, compassionate, friendly and always prompt. MICHELLE, YOU ROCK! And so do you, Colleen! You were my initial contact with Senior Helpers and everything you said and did left me very impressed. I recommend them 100%!

Assisting Hands is a great company full of great people. They treat their clients as well as their…read morecaregivers with respect and fairness. They will always do their best to accommodate any situation, and are a great choice when it comes to professional home care.

From the owner: Our trained dependable caregivers and personal assistants can help overcome those challenges, and…read moremake home an even better place to be. We include everything from companionship, meal preparation, medication reminders, shopping and errands, light housekeeping and laundry, to personal care and help with bathing and dressing.

Stephanie Johnson is a great nurse and really cares about her clients. She will make sure that your…read moreloved ones get the best care possible. Her knowledge of seniors and the challenges both patient and family face are a valuable asset when chosing an in home or on site care provider. Laura C. Mundelein IL