My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.

Punctual, patient, considerate of our privacy needs. Provided helpful written material and…read morepatient-care supplies. Positive effect on patient morale. Included spouse caregiver in discussions, scheduled appts around caregiver commitments, took time to describe all services available. I recommend this agency to people who have always hoped to avoid having to sign on with a Hospice. Its not a pathway to death; its a pathway through the valley of the shadow of death seeking quality of life opportunities.

We briefly partnered with Eden Home Health in our pursuit on pressure sore prevention. My adult…read moreson is paraplegic and uses a wheelchair. Laura was our occupational therapist and a wealth of information. We moved and raised my son's bed, pulled out a bathroom door, bought a few mobility aids, and got turned onto some financial resources. Life is good. My son also has some home exercises. So greatful to have had Eden Home Health's help. Very professional and going beyond her job role. We are very appreciative.

Terrible. Rude staff with horrible communication skills…read more If looking for home health care care, hire any other company but this one. Hire a company with a good reputation. Staff lies about trying to contact you and then screams at you claiming you are unresponsive.

Talk to I don't know if it was the owner or who but it was a guy, super nice asked if he could help…read moreI thought everything was fine. Then tried to call him several times so I could inform Medicaid of the agency that was going to be helping me. Never heard from him again. Really nice right let's see here at new

4/4/2025- Dh had an…read moreappt. For a mask fitting. Appt. confirmed a few weeks ago. Staff was very helpful and knowledgeable. Glad there's another company in town.

This company is new in Reno, established in CA. They got me set up at home with Oxygen the day of…read moredischarge after bilateral PEs. They got me a new CPAP within a week, and taught me how to use it. They were clear about billing etc! They answer the phone promptly and are extremely helpful and positive. I recommend that you use them and I hope you have the same experience that I have had. I had sub-optimal experinces with Bennett and Preferred, was very happy to write this review! Great job, Cody and Brian!

My Father recently required round the clock hospice care, which was a new and highly emotional…read moreexperience for my family. We were referred to Right at Home, as providing excellent care and they lived up to the recommendation. Situations, schedules and care needs can change at any moment, which adds stress to an already difficult situation. Right at Home office staff provides the ability to contact them 24/7, is empathetic to last minute changes and went above and beyond to meet our unique staffing needs. The caregivers were always on time, professional, intuitive and supportive not just for my Dad, but our entire family. We especially want to thank Samantha and Stephanie, who will forever be in our debt for the care, kindness and education they provided. It felt as though they were part of our family. We highly recommend Right at Home, who supported us through the toughest time our family has been through. Thank you to all of the South Reno staff, we appreciate you all.

Quality care is hard to find and this company gives you just that. They have an amazing client care…read moremanager who really cares about their clients and is always available. I highly recommend

Worst at home service. Unbelievable that 2 different caregivers left front door wide open. After…read moretheir shift was over. Didn't follow doctors instructions and gave patient chocolate & could become seriously ill. Took patient outside with an unleashed dog. & patient needs assistance to walk with a walker. Left dirty diapers in bags a didn't throw them away. So many things that went wrong. Hope I can find better service next time my dad needs someone.

Warning! I would look elsewhere for care services. Interim was hired to come three days a week…read more They could not find one person to do all three days so we had three different caregivers. That was after they sent a round of JUST WILL NOT DO caregivers, We have a simple but detailed guide for them to follow. SOOOO simple...but you have to be able to read English to follow it. Yes, they sent someone who pretended to be able to read. When I complained about it, they thought it was funny. They call almost every week to tell me they have a schedule change. Someone else will be here or it will not be at the time set up. If you complain and are upset, it seems to negate their responsibility and they take an defensive position. I am the one who is to be understanding, these things cant be helped, well maybe we are not a good fit for each other. There are the responses I get. If you really need someone to relieve you, give you the help you need on a regular basis, then I would look elsewhere folks. This is coming from a southern girl who thinks your word should mean something.

First and foremost, this company is absolutely horrible to get ahold of. You are always put on hold…read moresometimes for over an hour. I hang up after an hour and would have to call back on another day. When we called to inform them that I would not be using their service anymore but going to another company it took over 50 minutes to do so. They didn't ask why we were changing or how they could keep our business. My husband and I both felt they didn't care. I have been trying for almost a year to become more mobile with my oxygen. Preferred gave with bulky tanks in a dolly with wheels. Can I just say that makes it really hard to go anywhere? Not to mention, it only lasts about 3 hours. They would not get me a more mobile oxygen concentrator. I, therefore, had to go to another company to get a mobile oxygen concentrator. It is a rechargeable one and comes with a charger for home and car use. I must say, however, that all the employees that came to my home were kind, cordial, and knowledgeable. They too could not understand why I could not get a mobile oxygen concentrator. I was informed that they are often yelled at because the office is so terrible at returning phone calls or even answering the phone. It is because of these employees that I left two stars. They deserve more but the company does not. Let's just say I am breathing easier since getting a new company.

this company is terrible. They are near impossible to reach by phone and when you do get through…read morethe person is ill trained and difficult to understand. I rate them a zero.

I wish I would've read the reviews before hiring these guys. Jeff was a nice guy but not upfront. I…read morehave a shed and he came recommended by Home Depot so I called him. Long story short he would bring 3 guys, he put up several of these same model sheds and it would take 2-3 hours. He charges twice as much per hour as any other company but was available right away so I said ok. He sounded like he knew what he was doing. Long story short, he and his dad showed up. Clearly had never put up this model shed, $405 and several hours later this is what it looks like. I feel completely taken advantage of.

I have been a patient for more years than I hope to count. Though I have received caregivers who…read morewere very competent, skillful and affable, and who I missed when they left for better paying jobs and situations. However, do not be fooled. The last caregiver was extremely deceitful, and for want of a better term, emotionally abusive. However, because she was a very competent person in her tasks, I bent over backwards to keep her. She was extremely fond of calling me, to my face, "crazy". "You're SO crazy" titter, titter, titter, and then, she would say, "oh no. Not Really. You're not crazy" hahaha. Meanwhile, the office was calling, behind my back, a "Hoarder". Even though I am fully disabled, homebound, and unable to care for myself, without some outside help, and therefore, not as good as a housekeeper as I used to be before becoming 100% disabled, and now a senior. Nonetheless, this is how they talk about their patients, insinuating how "crazy", or "hoarders" (because they can't keep ahead of the housework, because that is why I am getting help in the first place; help with housework. All I can say it, "who is crazy NOW"? So, if you, either need help, or, are a family member, seeking for help for your loved one, beware of this self-defeating, undermining, abusive behavior and labeling that they do to their patients. The last caregiver I had, Lied to management regarding that "I was NEVER available" and, while, at the same time, she was coming on every day during the week, per HER convenience. Then, instead of just deciding she didn't want to work for me anymore (after 1 year), instead if letting me know to my face, she goes to management and lies about something that never happened, so she could look good, I guess. What worries me the most, is that, should these people be allowed to care for a frail elderly, there is no end to what some of them, and their emotionally abusive behavior, can do. Management, at the same time, looks the other way, because they do not pay well enough to attract competent caregivers. Unfortunately, I cannot even GET another Agency, because they are all booked up and not accepting any new clients. So, final thought: "Buyer Beware!"

I feel so fortunate to have Home Instead helping with my elderly parents in Reno. Every Sunday they…read moresend our favorite caregiver, Donna, over to their home to take them to church, which is so important to my Father. My Father is 89 years old and he still enjoys his travels. Home Instead worked with me on two occasions to get my parents to the Monterey Jazz Festival & to a family holiday in Napa with their caregiver. It was delightful to see their excitement upon their return. I highly recommend Home Instead as a professional & compassionate organization. They go above & beyond what one would expect - you won't be disappointed if you use them!

I worked here for a couple years during college. The admin staff provided me with quality education…read moreso I was able to do my job and find a passion for the elderly population. The employees are hard-working and uphold high standards. I would trust home instead with my family.