I was applying for administrative support person at this company. They did a screening phone call…read morewith me, then said they would set up a Zoom. I had to follow up to make sure I got a Zoom link. They gave me the link on a Monday afternoon for a Tuesday morning interview. Without sending me an email or giving me a phone call to cancel, they just did not show up for the Zoom. They sent a message on Indeed that they had hired someone else. I have no issue with them hiring someone else. My issue is that they disregarded the time that I take to prepare for an interview. Then neglected to tell me that they had canceled it. Very rude and very unprofessional. If they do not believe my time is valuable as an interviewee, I doubt they would take my time seriously as an employee. I would also be skeptical that they care appropriately for a person needing their type of care. I would never use their services as caregivers. Public relations manifest in many ways.

I was having a very bad and emotional day after a doctor's appointment and I just happy to see the…read moreBrightStar Care office on the first floor. I went in...I dont even know why. When I entered, Case Manager Katherine Coats and RN Anna Bury were so welcoming and supportive of my trauma state. They made me feel understood and turned what could have been a horrific day into a day of hope. It wasn't their job. They didn't know me. I'm not a client. But if that's how they treat a complete stranger in crisis, then rhis is the right company for your loved ones. Thank you. Katherine and Anna and Brightstar Care!

i think this might be the most pathetic group of individuals with one of the nurses being unfit to…read morework as an RN. I would say go anywhere else Visiting nurses are better.

My wife is a few days from dying (renal failure, organ issues, etc). Assisted Home Health &…read moreHospice is helping with home-based hospice care. There are no adequate words to describe the level and quality of help, compassion and competence shown by these professional angels. I am a skeptic by nature and trade (philos and psych prof at UCSB). I find absolutely no problem saying that Assisted's assistance is a marvel and blessing. It surely is part of what makes our community special. Thanks -- by the boat-load -- for Leslie, Esperanza, Ed and the many other always available professional Care-Givers on staff. What a marvelous way to be helped through a hideous life experience.

You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

Really uncommunicative and downright hostile at times…read more In the time we were there we were originally told we could park his car in the garage as part of his lease. Came back two weeks later to find a hand written note on the windshield saying it needed to move or be towed. No email, no name attached to it, and when I went in and asked a very hostile man came out, followed me through the lot and began berating me. When I tried to show the email they told me that staff member no longer worked there... This is just one of many examples of how they handle issues with residents and their families.

We have had a wonderful experience at Villa Santa Barbara. Bob, the director and Bill, the business…read moreoffice manager, have been attentive and very welcoming. There is a community feeling among residents. I highly recommend them without hesitation. There are activities on a daily basis and all the staff is supportive of residents.

I went here for highly specialized therapy which is only offered here and one other place on the…read morecentral coast. I have to say that I was impressed. I felt cared for as a patient. My therapist was very kind and explained in detail what was going on with my body as well as how I could help myself continue to improve. I am thinking it might be good for me to return for "regular" therapy. I also felt that the notes were very thorough even though they didn't address causation as I had hoped. A neighbor of mine had a stroke and was placed here for care. I visited him and found that the rooms in skilled nursing appeared to be clean and comfortable. And the staff were kind and compassionate. I think I would have benefited from staying here for a few days after my surgery in June of 2014. I wasn't doing all that well at home by myself.

my doctor said they have problems there i'm a 73 from a knee replacement I also have multiple…read moresclerosis and I fatigue easily. I don't think I could handle what I've heard about that place.

After living here for seven years now it appears that the new senior management has a directive is…read moreto charge the residents as much as possible and to cut back on services and staff and then complain that this nonprofit is only cleaning a million a year which is why they are raising prices.

Valle Verde is truly an exceptional place for seniors to live. My client Luella resides here, and I…read moream constantly impressed by the quality of care, the kindness of the staff, and the overall warm atmosphere. It feels more like a welcoming community than just a retirement home.The grounds are beautiful, the facilities are well-maintained, and the food is excellent. Staff members go above and beyond to make sure every resident feels comfortable, respected, and cared for. Luella enjoys her days here, surrounded by friendly neighbors, engaging activities, and a supportive environment.I am grateful to see how happy and secure she is at Valle Verde. I would highly recommend this community to anyone searching for a caring, professional, and uplifting place for their loved ones.

My family member was recently admitted to Channel Islands Post Acute and spent one week in the…read morefacility before deciding to continue care at home. While the decision to discharge was based on the comfort and familiarity of home, I want to express my gratitude for the care we received during our short stay. From the moment we arrived, we were welcomed by Angelica , who immediately made us feel safe and supported. She was one of the very few smiling faces we saw during such a stressful time, and her warmth set the tone for our experience. She took the time to orient us to the room, the services offered, and made sure we were as comfortable as possible. Her compassion was genuine, and it showed in every interaction. On the day of discharge, Angelica wished us well and said something that stuck with me: "I'm so glad to see you going home, but if you ever want to stop by and say hello, our doors will always be open." That kind of care goes beyond clinical duties it shows heart. The facility is busy, and while the staff has many patients to care for, it's clear they do their best. I'm thankful for the kindness, professionalism, and support shown to us during our week there. While we're happy to continue healing at home, we leave with gratitude for the people who helped us take that next step. If I could give more stars I would!!!!

A relative was admitted to Channel Island Post Acute after being discharged from Cottage Hospital…read more I had fairly low expectations, but have been pleasantly surprised. Channel Islands Post Acute personnel have been attentive and giving good care to my relative, who I visit daily. The rooms are spacious and typically have two patients to a room. The room my relative occupies looks out onto a put-put mini golf area with several chairs and a large tree. The building itself is older, but is kept up very well and is clean. It is not a fancy place, such as Mission Park, but it is in good shape. I have seen painters there doing touch-ups. I go in at various times of day and have never encountered a mess or anything in disarray. The entire facility is very clean also and there are lots of staff, including nurses and CNA's, always ready at the call of a button. The staff seem to be happy and friendly from what I can see. My relative likes the food, which are well-balanced meals. No, it is not gourmet food, but it is nutritious and they provide quite a variety of entrees. My relative was also able to select his favorites. He is getting PT and OT, which is really good for him in his recovery. He also receives two showers per week and is kept clean on other days. His clothing is changed daily. His meds are administered by an RN or LVN and a doctor checks in to oversee his other health concerns once per week. The old reputation of this place was not good and Channel Islands Post Acute is working hard to change that old reputation and I believe they are succeeding!

We moved in six months ago to an independent living apartment…read more My husband and I are both in our early 80's and in relatively good health. We chose to move in when we can enjoy the many activities Samarkand has to offer. We made the right decision. We absolutely love it here. The food, the people, the surroundings, and of course the many activities. Don't wait!

I just finished one review, but after reading some older reviews, I'm happy to report that the care…read moreis much better than nine years ago. When my dad pushes the call button, someone usually responds in under 5 minutes. They seem to be on top of their game!!