Updating to clarify that you are only denied physical therapy at Mission Terrace/Park after 20 days…read moreif you are on Medicare Advantage. This applies even if you are willing to pay for it. Medicare Advantage only provides for 20 days of nursing home care free, then a charge up to 100 days limit. So if the patient is on Medicare Advantage, it might be better to go elsewhere if physical therapy is required. Otherwise, you will be looking for a new nursing facility for day 21.

Skilled nursing facility for rehabilitation. 24/7 staff skilled in nursing and medical, with onsite…read moredoctor, healthy food options, on-site occupational, physical and speech therapy.

My family member was recently admitted to Channel Islands Post Acute and spent one week in the…read morefacility before deciding to continue care at home. While the decision to discharge was based on the comfort and familiarity of home, I want to express my gratitude for the care we received during our short stay. From the moment we arrived, we were welcomed by Angelica , who immediately made us feel safe and supported. She was one of the very few smiling faces we saw during such a stressful time, and her warmth set the tone for our experience. She took the time to orient us to the room, the services offered, and made sure we were as comfortable as possible. Her compassion was genuine, and it showed in every interaction. On the day of discharge, Angelica wished us well and said something that stuck with me: "I'm so glad to see you going home, but if you ever want to stop by and say hello, our doors will always be open." That kind of care goes beyond clinical duties it shows heart. The facility is busy, and while the staff has many patients to care for, it's clear they do their best. I'm thankful for the kindness, professionalism, and support shown to us during our week there. While we're happy to continue healing at home, we leave with gratitude for the people who helped us take that next step. If I could give more stars I would!!!!

I can't believe places like this even exist. They're always short staffed. I wait hours when I hit…read moremy call and then when they come, they say they're going to do all kinds of things and they walk away and you don't see them again. I called the nurses station all the time because my CNA doesn't respond and I'm sick of hearing their shortstaffed, why do they keep taking new patients

my doctor said they have problems there i'm a 73 from a knee replacement I also have multiple…read moresclerosis and I fatigue easily. I don't think I could handle what I've heard about that place.

I spent over 6 weeks here and they are nothing but incredible overall. I also read a review that…read moresaid the food isn't good I was recovering from a neck injury, quadriplegia. And as another review stated Doctor Ross and Laura in PT were helpful, I will second that they, were very good to me and helped a lot.

You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

The staff is amazing. They really care about you as a patient. The orthopedic care is great.read more

Dr Raffie is a neurologist/ spine specialist and a very knowledgeable and caring physician, who…read moretruly listens and explains his diagnosis and treatments. The staff and nurses at the Santa Barbara and Oxnard offices are so polite and friendly. I highly recommend the spine and Orthopedic center.

Dr. Birch. He is wonderful. He has tried to help me with a doctor that messed my knee up really…read morebad. He has done his best to make me well over the last five years. I really appreciate his help. He is a great doctor. I cannot speak for the rest of the people there but I know Dr. Birch is wonderful. I think him a lot. We've been through many surgeries together.

Dismal experience with the front desk, the office manager and most unfortunately the doctor…read morehimself... The doctor's behavior during an appointment was incredibly inappropriate. We tried carefully to find whom to report it to and were referred to Christina whom we were told was HR but then turned out to be the office manager? All very unclear. Regardless, we very specifically requested anonymity and discretion, and instead she was incredibly rude, disrespectful, and simply forwarded it to the doctor himself who was inappropriate, completely against our wishes! It was an abhorrent experience and handled just as abusively on all sides. There is no oversight recourse with these people.

Everyone literally refers others to this location and I know it doesn't matter but one of the…read moredoctors is a LDS. They do care for your hands regarding solutions like surgery or temporary results that can be permanent if your hand(s) agrees after the cortisone shots. Overall this is the hand office you need to go to compared to others.

Dr. Ruth and Erica are amazing. They saved my fingers!!!!…read moreAfter an accident and a poor wound cleansing in the ER, I ended up with MRSA. Thought I was going to lose my hand. Thanks to Dr Ruth, after multiple surgeries, my hand and fingers are all in tact.

Hospice of Santa Barbara gave my mom the best of care! Me and my family are so grateful for the…read moreentire staff ( Rocio, Leslie and our great social worker) All three of them went above and beyond their call of duty. I would highly recommend hospice of Santa Barbara to anybody who is looking for care for their loved one.

Hospice of Santa Barbara is a well oiled machine to dispatch people who are ready to GO!…read more We were assigned a team of professionals that educated us how to get started with the process of Death with Dignity. My life partner, a multiple-cancer survivor and I were pleased to have HSB in our corner in the most challenging time in our life. Their process made possible to navigate this path with ease. It is never too early to call them to get informed and prepared. Thank you so much for the care and competency in which process was carried out. Jacqueline Lopez