My family member was recently admitted to Channel Islands Post Acute and spent one week in the facility before deciding to continue care at home. While the decision to discharge was based on the comfort and familiarity of home, I want to express my gratitude for the care we received during our short stay. From the moment we arrived, we were welcomed by Angelica , who immediately made us feel safe and supported. She was one of the very few smiling faces we saw during such a stressful time, and her warmth set the tone for our experience. She took the time to orient us to the room, the services offered, and made sure we were as comfortable as possible. Her compassion was genuine, and it showed in every interaction. On the day of discharge, Angelica wished us well and said something that stuck with me: "I'm so glad to see you going home, but if you ever want to stop by and say hello, our doors will always be open." That kind of care goes beyond clinical duties it shows heart. The facility is busy, and while the staff has many patients to care for, it's clear they do their best. I'm thankful for the kindness, professionalism, and support shown to us during our week there. While we're happy to continue healing at home, we leave with gratitude for the people who helped us take that next step. If I could give more stars I would!!!! read more

A relative was admitted to Channel Island Post Acute after being discharged from Cottage Hospital. I had fairly low expectations, but have been pleasantly surprised. Channel Islands Post Acute personnel have been attentive and giving good care to my relative, who I visit daily. The rooms are spacious and typically have two patients to a room. The room my relative occupies looks out onto a put-put mini golf area with several chairs and a large tree. The building itself is older, but is kept up very well and is clean. It is not a fancy place, such as Mission Park, but it is in good shape. I have seen painters there doing touch-ups. I go in at various times of day and have never encountered a mess or anything in disarray. The entire facility is very clean also and there are lots of staff, including nurses and CNA's, always ready at the call of a button. The staff seem to be happy and friendly from what I can see. My relative likes the food, which are well-balanced meals. No, it is not gourmet food, but it is nutritious and they provide quite a variety of entrees. My relative was also able to select his favorites. He is getting PT and OT, which is really good for him in his recovery. He also receives two showers per week and is kept clean on other days. His clothing is changed daily. His meds are administered by an RN or LVN and a doctor checks in to oversee his other health concerns once per week. The old reputation of this place was not good and Channel Islands Post Acute is working hard to change that old reputation and I believe they are succeeding! read more

I can't believe places like this even exist. They're always short staffed. I wait hours when I hit my call and then when they come, they say they're going to do all kinds of things and they walk away and you don't see them again. I called the nurses station all the time because my CNA doesn't respond and I'm sick of hearing their shortstaffed, why do they keep taking new patients read more

I was a patient here for 9 days following a hip surgery at Cottage. I was scheduled to be there for 10 days, and truthfully it took me a couple of days to make my own arrangements to leave early. I wanted to leave at day four. I felt like I needed to leave in order to actually heal. They are really there just be a pair of eyes in the middle of the night...and who doesn't need that right after a surgery? Make sure you have the nurse button, don't close the door to your room. As an elderly person who lives in my own home, alone, I really appreciate the presence of another human, especially after a major surgery like hip replacement. My standards are actually pretty low, as I was okay with just having a human there who could call 911 if I ran into trouble. The people are super sweet, but overwhelmed. They appear to be understaffed. They try super hard, empathetic, but too many patients to deal with. They are tired, frenzied and seemly pushed to do more than possible. I got to take one shower during my stay, they lost my clothes in the laundry. The first night I woke to a dementia patient was going through my things in my suitcase. Harmless, but unnerving. The food was akin to a bad TV dinner, with all the microwave rubbery stuff that comes with it. Minimal serving size. They offer PB and J sandwiches as snacks a few hours after the meals, which were a godsend and the best food there. The nurses were on the stingy side of giving them to me...doling them out half sandwich at a time...waiting...every...half...hour....to ...bring...one. They need to beef up their nutrition standards. It was hard to find water, and things to drink. They did not want you to wander out of your room and go look for yourself, but response time was slooooow. I felt hungry a lot of time. I am an athletic, fit person...not overweight. Again a staffing issue with bringing enough food. Thank God for Uber Eats and my credit card. I ordered Burgers, water and coffees. I felt I was challenged to heal without *good* nutrition, exercise, water, human interaction, hygiene or PT. Again, not the staff's fault. I felt like I needed to make plans to get home, so I could actually start eating, drinking water, walking...and actually start healing. The stay there seemed like the longer I was there, the more depressed, tired, dehydrated and malnourished I became. Super high five to a male nurse "Jerry" for being kind to me every night, when I was sniveling and in pain at 3 am. Love the laundry people who looked for three days to find my clothes. Thumbs up to the front desk who accepted the outside food I ordered for myself . I loved the gal in PT, but we didn't ever seem to get to any PT other than walk with my walker. If you find yourself here make sure you find initiative to get yourself resourced. Don't be afraid to ask for what you need, sometimes LOUDLY. Walk on your own. Find the water. Seek outside nutrition. I'm glad they were there, but super glad to get to leave. Best wishes to you if you are reading this review to the end! read more

Staff goes above and beyond for their patient's! Huge Shot out to Channel Islands Post Acute!! Thank You for all your help last week clearing clutter out a patient's home so the CCT Program can help transition her home. A Team of volunteers from CI Post Acute came out in full friendly force and made magic happen! In an hour and 45 min they were able to make a massive impact. Thank You again for your outstanding Team Work Thank You, Andrea McKenney CCT Assistant LIFE Inc read more

They gave my grandma her roommates medication which sent her to the hospital. There should be procedure after procedure preventing this but here we are. She could have died and became extremely ill due to it. Nurses look sweaty and overworked, leaving room for errors like this. My grandma is a sweet lady who tries not to complain about anything but she mentioned how many of the nurses have no bedside manner. Worst part is, they didn't even call my grandpa to let him know! They waited until his daily visit with her to inform him she was in the hospital. Do not send your loved ones here if you can help it. read more

Never would I have imagined such a difficult task as putting a loved one in long term, skilled care. I live out of town and feel I have a small village helping me transition my relative. The Social Workers, Jenny and Edith are real people with open hearts, the Physical Therapist are hip to patients not wanting to engage in exercise and have gentle ways (with humor) to get my loved one motivated and last but not least, Bobbi and her assistant in the Business Office worked with me on the insurance aspect which I knew nothing about and was frightening until they got involved ...these aren't just kind words about this facility, I am not only out of town but 80 years old and feel like I got lucky in choosing Channel Island that has eased my burden of watching over a family member. read more

Pleasent staff, but when I called on Saturday to schedule a visit, I was told appointments could only be made Monday thru Friday. Really? Why not make an effort to provide your patients support from family and friends? Have you not heard this is important for the patient's wellbeing? COVID should not be an excuse at this point. We are all vaccinated, patient and visitor. read more

As a healthcare professional for over 20 years, I was very impressed with Channel Islands Post Acute after a recent visit. The licensed and support staff were involved and attentive in patient care. Patients seemed to be comfortable, cared for and well informed. A clean and spacious facility. Executive Director, Najib and Admissions Director, Catlyn are excellent resources to the SB community! I highly encourage a visit to Channel Islands Post Acute for all of your rehabilitation and skilled nursing needs! read more

Recently admitted one of my family members at Channel Islands Post Acute. Started off a little rocky for my loved one as they were trying to adjust to being in a skilled nursing home. There were a few minor issues in the beginning, however Najib the administrator was quick to resolve any of our issues. Had a few instances where it was difficult to get ahold of the facility but Najib was kind enough to give me his personal phone number and was always quick to answer and resolve any problems or complaints I had. Regarding the staff, it is obvious that they try to do their best to attend to their patient's needs. Overall great facility and shoutout to housekeeping for maintaining a clean environment read more

Recently I had to transfer my brother from Cottage Hospital SB to Channel Island Acute Care . The facility was very clean. The Administrator DON administrative staff, nursing staff and housekeeping were very accommodating. also my brother could receive Physical Therapy & Occupational Therapy. He has done well and was able to return to his own home in Texas . Thank you to everyone who participated in his care and the hospitality extended for his needs as a blind person. I would recommend this facility for care if in need . NJ Hubbard read more