I bought eyeglass frames and lenses from the store at citrus Park . I previously had visited the Palm Harbor location but had a bad experience there and vowed to never shop again. However, I'd the frame selection better than other places so I gave another store a chance. I had no problem when I bought the glasses a very professional gentleman helped me. He said I could come back at any time for any adjustments after I pick up the glasses. I picked up the glasses and the sales lady even ask me to sit down for the adjustment. She made a couple of minor adjustments and I was on my way so I said I can come back to get an adjustment correct? She said yes. Three weeks later I was of citrus Park so I stopped in for an adjustment. The gentleman who had helped me initially started working on my adjustment when I suppose it was the manager came over and told him to help someone else and he would take care of it. He made me stand up and moved to the other side of the bench and seemed to be impatient with . After several adjustments he told me the why would not work. I used to be an optician. I used to lab. I also worked in an optical lens facility. Vision Works should not tell people they can come back for an adjustment if they don't want to take the time to do it. You don't have to tell lies, you don't give people the rush. I finally walked out in frustration. Do not from Visionworks. I was asking for some very simple adjustments and I got attitude. Maybe just don't like old people. read more

Just ok, I'm not crazy about the selections. It's about half the Inventory of the S Dale Mabel location if not less. That's my biggest issue with this particular Visionworks. Plus the fact that they never reached out to me when they said they would to notify me about my glasses being ready for pickup. Service overall was fine, nothing over the top. They follow covid19 guidelines in case you are wondering. Again just ok, I prefer the other location mentioned for their variety and better selections. read more

Thanks for reaching out to me. You can contact me at Ratlins@hotmail.com and I will be happy to provide additional information regarding this incident. Tess from Visionworks contacted me via email to inquire about this incident which I very much appreciated. Spoke to Anita via telephone on 3/20/2019 and she apologized for the unsolicited robocall regarding a cancelled appointment. Thank you to both Tess and Anita of Visionworks. They took the time to reach out and address my concerns. Five stars for them read more

3.5 Stars I come to this particular Visionworks because it is close to work, and they usually have a variety of open appointments to choose from. Over the past 5+ years, I have seen the same doctor each time, which is a plus in any office, I think. The doctor is very thorough, so even though he saw me a little late for my appointment, I appreciate that he is not rushing from person to person. After he writes your prescription, you can go into the store area and have your prescription filled. This is where they failed for me in the past - they didn't have enough people working on the showroom floor, and I walked out with no glasses. Yesterday, however, even though they were busy, I still snagged a worker pretty quickly. He was very accommodating, and called my insurance company to see if I was better of going through them, or using a coupon that Visionworks had online. Once that was resolved, I easily found a pair of frames I liked, and my completed set of glasses are supposed to be ready in 10 days. read more

I don't like wasting time and resources. I showed up for my appointment. Due to a "mix up" in scheduling on their part, no doctor showed up. In fact, no doctor was scheduled to show up for the day. I was already seated in the exam room when the news was shared. The staff members were apologetic, but it was definitely not professional for the business to negatively impact an office full of patients. We're too advanced for an error like this to occur. Not to mention I received a call from their office a day prior to confirm the appointment and my insurance. read more

I've used Vision Works and their doctors since the Citrus Park location opened. Unfortunately after my experience yesterday I may not be back. 2 weeks ago I scheduled online vision appointments for myself and husband. Upon arriving and checking in they had no records of my spouses appointment. The receptionist said she would see if she could work him in if other patients did not show. 45 minutes later I still had not even started any part of the eye exam and had no idea whether or not my spouse would be able to be seen. We left without being seen. Obviously they over book appointments. It is unacceptable to keep anyone waiting 45 plus minutes for an appointment. As well the receiptionist sat at the front desk complaining about how busy they were she hadn't had time to stop etc. very poor customer service. An appointment is a time scheduled to be seen. My time is an important as anyone else's and this was a waste of time. read more

Awesome experience with Anthony!! From start to finish he was great!! Glasses were ready ahead of time which is not always the case!

Amazing time and service. Love coming back. Best warranties on children's eyeglasses. I've had to replace my daughter's glasses twice in a six month span of time and they had her exact frames and the glasses were ready the next day. read more

I had a fantastic experience with this Visionworks. I had originally bought two pairs of glasses at the one on Dale Mabry but when I picked them up, I was having serious second thoughts. I visited a couple other locations to browse different selections and found one I loved at this one in Citrus Park. The manager here was so kind and allowed me to return my ones from Dale Mabry to this store and re-purchase the new ones I liked from Citrus Park. And they even ordered some alternate pairs of one frame so I could pick the best tortoiseshell pattern. Since I live in New York, (I'm frequently in Tampa visiting family) when they were ready to pick up, I was out of town. They shipped them to me, no problem. I had a great customer service experience with them, as a very picky customer who was very stressed picking new frames. Yay Citrus Park Visionworks! read more

I have been coming here for years and never had any problems with the doctors here. They were long standing doctors that new their patients. Now there is a new Dr. in place. Dr. Austin is requiring all patients to get some deep scan of your eye that is not mandatory by my insurance company. First I was told that since I have type 2 I have to only to be told months later the doctor requires all patients to pay the additional $35 for this. I do not like to be nickle and dimed. I will be taking my business elsewhere. read more

I needed new prescription sunglasses and didn't want to pay a lot of money. I was able to order two pairs at a very reasonable price. Andrea S. was extremely helpful. read more

Best customer service ever experienced in an optical store. The manager went above and beyond. I would recommend this store to from and family,phenomenal experience. read more

I've been here twice and each time i've had the worst experience. The first time was in 2015 and they called to ask if i could come in 30 minutes early to my appointment because they finished early and wanted to get me in earlier. I ended up waiting more than an hour to just do the beginning process of the appointment only be told to wait in the waiting room again. It was more waiting and waiting while the desk receptionists sat on their asses and gossiped while the doctor was in the back chit chatting with the other ladies. On my second appointment, which was today, I was brought back and had been given my contacts and told to test them out while i waited on an available room. I have items i need to return so i asked how much longer the wait would be so i could return items that were literally inside the mall as well. She said it would take no more than 5-7 minutes. Again, i've been waiting for 35 minutes while i could've been returning my items. I have many things to do today and wasting my time in an awfully slow environment with rude employees was not on my agenda. also i failed to include that the doctor himself is a wonderful man who loves his job and does his best to please, it's the incompetent assistants who failed to make my experience pleasurable. read more

We were looking for reasonably priced glasses for our teens. We went in and immediately received help with selecting possible frames. Large selection and variety of styles and prices. The associate picked frames that ranged from $69-$120. Once frames were selected, the purchase took no more than 20 minutes. Lens options were explained but no sales pressure was given. Glasses will be ready for pick up in less than 24 hours. Service and quality at its best. read more

very helpful customer service from andrea. she knew her stuff and was knowledgeable about insurance policies and was flying through paperwork. provided good insight into making decisions between frames read more

This place is just awful! Consumers should be protected from a place like this, and I'll tell you why. I sent my dad here to have his prescription updated for some fast backup glasses after a break. He did buy some expensive name brand glasses there, but he's a ham-fisted machinist and still needed backups. I was told I could get the script by fax (people still use these?) or I could come scoop it. Went on a weekend and it was a little busy, but mom and I were directed to a line in the back to have them print this thing. After getting thru the line, we were okay and had the script in hand. Asked for the PD (needed to buy glasses online, means pupillary distance, and is relatively cost-free to get) and were told to go to the front desk. After getting thru that line, told we could get this small detail at the back office line, and advised we could not. At this point the desk lady tells me that they don't give it out to avoid having their patients purchase online. Of course they have avoided that because they've already up sold the old man on some name brand glasses the weak before that never had a chance under his brusque care! Are these people real doctors? Why would they have patients come in to get scripts updated and then pretend to control the way the patient chooses to use the script they've just paid to see these questionable doctors for? This place is simply peddling cheap frames, not eye care and should be avoided at all costs in favor of a real Oculist or Optometrist. I denounce this kind of behavior towards patients, especially elderly ones who can't freaking see. Tip: Google: ZenniOptical and get a great pair of glasses for 6.99 without long lines, upsells, or withholding information in order to sell paper frames until you find the ones you want to keep for life. read more

Twice I've been here for an eye exam and glasses and twice the lenses prescribed were not correct for my eyes and had to be re-done. I have to question the competence of the on- site doctor. read more