As long-time patients of Dr. Sims, we're heartbroken to see the false statements being shared about her. Dr. Sims has been an honest, caring, and dedicated provider for more than 20 years. She has not committed any wrongdoing -- in fact, she's been the victim of serious financial and professional misconduct by a silent business partner who locked her out of her own practice and withheld staff pay. Dr. Sims has always put her patients first and continues to do so despite these challenges. Those of us who know her stand firmly behind her integrity and decades of excellent care. -- Loyal Patient of Dr. Sims read more

I had a visit in December ordered glasses and did not hear back from them. I called and left multiple messages to find out that their doors have closed. So I paid for something I'll never receive nor get my prescription. Bad business read more

This business did not accept my insurance but did not tell me up front. They overcharge for lenses and glasses. When I asked for a copy of my prescription, which by law they are to give a copy to the patient at no extra charge, the doctor tried to charge me $400 for it. I quoted the law to her and she became upset with me. She did give me a copy but I discovered later when I went to see another eye doctor that she had left something very important off of the prescription. I informed the new doctor and it was verified that an essential part of my prescription was left out. No doubt on purpose. This doctor made the outward appearance of being nice but underneath she is dishonest. I would never recommend this place as long as she is there. Doctor Garzynski was the best but retired. This place should never reopen under her management. J.E.H. A half of a star. read more

If there was a zero option that is what I have put. There have been several different notices Giving several dates of re-opening. Which is very deceptive, Your office is still closed had you been honest That the office will be closed indefinitely I would not have wasted my time. I am in urgent need of repair if glasses I purchased from your facility with a shatter nic in the lenses. Very very very bad business practice Have left you an email and expect my Rx So that I may take my glasses elsewhere, read more

I didn't see message posted about business closure prior to posting my message below. So sorry to hear this. Dr. Sims is a good provider and I had no issues. My rating is based on current business status. I called several times 3-4 weeks ago to schedule an annual visit and even sent an online request but there's been nothing but crickets. Not even sure if the business is still open? Had to schedule with a new provider and requested records but still no call or contact from this business. read more

Horrible experience - I'm a 20 year , loyal patient but recently things have gone down hill. No one answers the phone, you book an appt on line and when you show up, the sign on the door says closed and we will open soon. I hope no one is seriously ill, but you don't run a practice this way. I'll be going elsewhere. Steve P read more

Closed the doors without refunding our money or giving us our glasses. This was a local trusted business that has totally violated their regular loyal customers. read more

This is for the OD's - Dr. Garcynski 20 years or more they have been my eye doctors. Dr G and his wife. We chat about family, skiing, I am a doc myself so we talked science. I have complex eyeball needs so stuck with the same guy for many years. Always kind until the past 3-4 years - then rude, short, dismissive and just no good for me- with so many choices in optical care. I was frustrated. I have to find me someone new. Recently, I ran out of contacts, called the very nice office staff (they get 5*) ordered more. Arrived to pick them up and guess what? Dr optometrist G and his wife retired!!! Not a single word. There is a new optometrist. I wish them the best-good luck on cleaning up the mess that the previous OD's created. read more

Nothing. The business has been closed since end of October/ beginning of November. I'm fortunate that I didn't spend any money there. I feel terrible for those who bought glasses and or lenses. Melissa you are the greatest. I pray that you found work. Newsomeye now takes care of my optical needs. read more

Purchased glasses for my son, I had a great experience. They had a nice selection of frames, customer service was very good. read more

Would give negative stars if I could. Practice was sold to new doctor who can't seem to figure out the basic needs of patients. Front desk has people who are all about making the sale and will charge you unnecessarily for things you don't even need. Very unethical. Practice has gone completely downhill from when prior doctor was there. Clench your wallet and run the other way. read more

Had an amazing experience from start to finish. The staff goes above and beyond and the doctors are great.

I followed Dr. Sims to this practice. My primary and I are very happy with the care I am receiving. I have been here several times. Have not had a negative experience with anyone. Note: I moved away from Tampa but travel back for my eye care. read more

Very helpful staff and great selection of glasses. They take the time to help you and answer questions! The doctor is very nice and the staff make it less stressful to go through all the decisions. read more

Do NOT GO HERE!! They tried to over charge me and Dr. Dennis G. Garzcynski was rude and disrespectful. I walked in to the exam room and gave him my current box of contacts, I explained that as soon as I put them on my eyes dry up. I said when I use the other type of contacts they are not so bad. He immediately told me he would not be prescribing me two types of contacts. Without even examining me, without speaking to me, he told me what he was refusing to do because he needs to make sure he can charge for each one. He kept on speaking about fees as if I was unable to afford the service. I was offended. My previous doctor did that with no problem the same day and as I tried to explain it was because I like to wear both the daily lens and the two-week lens he cut me off and said he would not, and began again to speak about fees. Dr. Dennis G. Garzcynski was rude and disrespectful. He treated me as if I was less than, even when I went to the front to speak to the staff about my experience he rudely interrupted Melissa and I telling me he owned the practiced as if that meant anything to me. I am a licensed professional myself, and would never treat anyone like this. He was more concerned with money that me as a patient. I filed a completed with Humana as he should not be in my network as a provider if he is unable to render services I am eligible for. No one from Humana should be directed there because he is in network, I will see to it that this matter is addressed. He also refused for me to see the other doctor there because as he said, "I own this practice." I will also look into filing a complaint with FLORIDA Board of Optometry for his treatment toward me and to have them look into his concern being more with money than the actual needs of a patient, one he never even examined yet immediately made conclusions and concerned with breaking up my visits so he can double charge me. Melissa was such a sweet heart until the very end. read more

Dr.Williams has been my eye doctor for the last few years and she's been amazing. She is very thorough , detailed to a tee and informative. The staff (especially the short young lady-sorry I forgot her name -it was the first time I had met her -maybe Melissa) was amazing. She was professional , very helpful and very friendly . She also taught me a thing or two. I continue to recommend and and keep carrollwood optical as my eye doctor office of choice. By the way, they sell all sorts of prescription glasses on site. read more

Jeanne and Dennis took the time to patiently explain my insurance and the costs, and even drew diagrams to help me understand it. I've never been to an eye doctor where every single staff member is so professional, caring and kind! From Jeanne, Dennis, Chelsea to Dr Sims, they all took the time to go above and beyond, and I am so grateful to have found them! read more

Had my first appointment with Dr. Sims today after hearing rave reviews on her and the Carrollwood Optical group. The reviews were right! The entire staff was extremely helpful, interactive, and informative. The entire group is very customer oriented and that is a major plus for medical visits. I received a very thorough exam from Dr. Sims, and I highly recommend her and her co-workers! read more

As a contact lens and glasses wearer for over 40 years, I've been to a lot of eye doctors. Dr. Sims is the best. She's very knowledgeable, listens to concerns and answers questions thoroughly and patiently. Her staff was nice and efficient. Really great experience. I'm glad I found Carrollwood Optical! read more

I would like to start off by saying what a great experience me and my family had at out visit. The staff front and back were amazing and very knowledgeable. The fact that the doctor now has helpers to make the appointment go by faster and very informative answering any questions we had. I would recommend this group to anyone. Oh almost forgot about the coffee,tea and water bar up front. Nothing but good stuff! read more

I've been coming here for a few years now, and I live in St. Petersburg, the drive is worth it. Dr. G definitely goes above and beyond. This place is great. Doesn't really have a great selection, of frames, so I've just upgraded my lenses each time. So the exam itself is the most important part for me. read more

I've been a customer of Carrollwood Optical and Dr. Williams since the early 80's and she is the BEST. The staff is wonderful and they are professional and caring. read more

Very dissapointed !! After going to see Dr. G for almost 10 years. They turned me away yesterday because I was 15 min late for my apt. Now mind you , I've waited way more than 15 min for my apt's to see him ,many times!! I was coming from S Tampa and the traffic was horrible. I really needed to be seen and have been unhappy with my RX for my contacts for quite some time. I guess it's time to find a new Eye Doctor read more

Dr. Garczynski is very patient and knowledgeable.

I wish I could still being going here I have been since I was a teenager. The best all around service I ever received. Unfortunately I moved and my insurance changed or I would def still be going. read more

With everything going on I feel like I should post this review I was sitting in the waiting area a few months ago it was maybe October of last year I was waiting for my friend that was being seen as I waited a Patient asked The optician the tall guy what happened to the Nike display and frames the optician responded they didn't sell so they got rid of them, well I immediately overheard two employees talking about how that optician and Dr G decided to take the Nike frames out of the office after Nike gave kaepernick the commercial even with them always selling those frames the reason because they did not want to support anything that had to do with a POC peacefully protesting and how kaepernick was well these two men apparently called him(kaepernick) all types of names.... these two employees spoke about how sad,frustrated they were of working for people so racist because apparently a lot of comments were made in the process from this optician and Dr and they were tired and were both planning on quitting within the next couple of weeks I hope they did! I stood up and decide to wait in the car for my friend and neither one of us will ever return to this place she was not happy way before I even told her because Dr G was very short and she already felt uncomfortable. Racism is a horrible thing. And I will not spend 100's of dollars on people that had an issue with people trying to get their voices heard PEACEFULLY!!!! read more

Dr. Garczynski is fantastic! I've been going there for years. Very thorough, professional care. He takes his time and doesn't make you feel like a customer. Excellent patient care. I never feel pressured to purchase frames or products like some store chains. Highly recommend! read more

Today I had the best experience of customer service ever. If you are looking for a new pair of glasses or an eye exam this is the best place to go. Dr. Garczynski was so thorough with my eye exam, he also recommended some products to take care of my eyes as far as slight macular degeneration and stigmatism. I was also very impressed with Dennis that helped me with the frames and lens choices available. Everyone was very professional and kind. Tim D. read more

This location is absolutely extraordinary. Every facet of my visit was handled with the upmost care and professionalism. After having terrible experiences at other facilities, I was delighted to find that my new insurance participated with this facility. I was greeted by every employee as I walked in. The place is spotless! Dr. Williams is wonderful. I trust her 100%. I will be going here for years to come. read more

I was impressed by the entire staff! They were all so courteous, helpful, and very professional. I would recommend this office to anyone that needs glasses/contacts. Dr, Garczynski is the greatest. He answered all of my questions and was a pleasure to be with. The staff made the visit comfortable and pleasant. read more