They do not honor their warranty. Their frames are cheap junk probably made in China and would also fall apart after the warranty period. I have gone there for probably 30 years but NEVER AGAIN! read more

I hate having to wear glasses, but it's what happens when you get old... I've been to multiple vision doctors and Visionworks is similar to them. I have VSP insurance, which they accept and it offers some additional perks/discounts I wouldn't get elsewhere. Setting up an appointment was a breeze, which I did online. When you walk in the joint, they greet you and send you the area you need to be in (i.e. I had an eye exam appointment so i was sent to the desk that handles that). There wasn't a long wait and the checkup was quick and easy. After getting all that done, I got handed off to a different person that helps with choosing glasses to fit your needs. They confirm your insurance and what coverage you get and advise of any pricing and options so you can pick and choose what you want. If you don't have insurance coverage or already used it, they also have specials they run. Took about 2 weeks to get my glasses, which is pretty normal. I came in and picked them up and they can make adjsutments for you to make sure they are comfortable from both a fit and prescription standpoint. They also give you a guarantee that allows you to swap out your glasses in a certain timeframe if they don't work fo you. Visionworks makes it easy so I'll continue to patronize their business for my vision needs. read more

Came here w/hubs to get his eye glasses and eye exam. Was able to book the eye exam online which made it easy. Arrived and he was taken back shortly after for his exam. I've been here previously for an eye exam when my normal dr. was overbooked and I needed contacts and they were slow, so this was an improvement. Glasses were ready in about a week and pickup was a breeze. The parking lot specific for VisionWorks is REALLY small + tight, however they are located in the Walmart parking lot so you could always park at WM and walk over. read more

This location has a machine that takes pictures of the back of your eyes to check for damage or concern without the need to dilate. The vision exam felt more thorough than other places I've been to, and I felt as if the doctor was ensuring I had the best prescription possible. I got a great pair of frames at a reasonable price a few years ago here, and just needed a lens update this year. I was able to take the vision exam and order new lenses for under $100 with insurance. I had a minor anxiety attack during the exam, and Wilany was very accommodating and supportive. She gave me ample time to recover before continuing, without making me feel pressured or rushed. I highly recommend this location for its vision exam, frame options, and the staff. read more

I had a good exam by Dr. Josh. He was a really nice guy, seems like he genuinely likes his job. Very good bedside manner. Also worked with the technician in the front office named Lindsey. She was great too. She helped me order my contacts and even readjust my glasses. Very helpful. The whole staff was very pleasant. read more

The worst optical in this market is the customer service is a real nightmare, they need help understanding how to make lents bifocal. I do not recommend it. read more

I went in for exam at the citrus park mall in westchase since my insurance was expiring soon and needed prescription for contact lenses and new glasses. One of my eyes is already blurry with my old prescription, but Dr wanted to lower both of my prescription. Dr did a very bad job in getting my prescription right in both glasses and contact lenses. Also they force you to get a photo of your eye, they don't let you decline, which is a waste because of you own money because they cant even see far enough on the photo as I was told by my prior Dr, expect to pay extra $$ for that. I asked to get both prescription changed and lady for glasses refused to do, she said I have 100 day satisfaction guarantee. Then she got mad because I did not find any glasses that I liked and refused to buy contact lenses since I can get them way cheaper online from walgreens with discount coupons. Rude people, except the assistant, he is the only nice person there. If you feel like you want to get your adrenaline a boost and raise your blood pressure this is the place for you, but if you want to be treated with the respect that a customer deserves and get and actual eye exam with your accurate prescription then RUN from this place. read more

I would stay away from this place. Horrible Customer service. Will ONLY help if you pay them money. Refuse any assistance with glasses, measurements or anything unless you pay for an entire new eye exam. read more

I had a shockingly nice experience here today, this review is long because there was two portions. I haven't used my insurance and was struggling to find someone in network with Cigna and was directed to VisionWorks. I went online to schedule at night and found they had availability pretty early the next morning, Memorial Day. I booked early, and arrived early finding a relatively small lot. Although their private lot was small, it was adjacent to a business plaza with a Walmart and Publix so I doubt parking would EVER be an issue and lots of shady spots. I went in and was immediately greeted by Christopher M., he asked if I had an exam and directed me to the back. It was fairly cold inside. The woman at the front desk was helpful, she corrected the insurance information and gave me forms to fill out and took my IDs. I filled out the forms and was given my cards back and told that I could browse while waiting. I browsed and Christopher helped look up my insurance info so I had an idea of what to expect when shopping frames and considering lens pricing. I was seen about 10 minutes after my scheduled time but it all moved really fast from there with minimal downtime. Forms were gone over before anything was done and reviewed insurance copays for the exam. I told the lady I saw that I opted out of the glaucoma test and she didn't give me a hard time and did the distance test and scanned my glasses. After she directed me into the doctors room and performed some basic tests without machines using eye charts while I wore my glasses. I was left alone for no more than a minute before the doctor arrived. A younger guy with dreads came in, the doctor, and was extremely friendly and made me feel comfortable. We talked about my eye issues and I caught him up to speed, he helped me get a prescription both for every day use and for computer heavy use as I'm an accountant and full time online college student. I jokingly told him that although I opted out of the glaucoma test, I was treating it anyways as a medical cannabis patient. He not only found another tool to use to ensure I was in good shape although I didn't want the air puff test, he was supportive of my choices and didn't give me a hard time which I really appreciated. Not too often a doctor is supportive of their patients medical decisions (which hurts to say). He was amazing, 10/10. Just wish I had his name. After I got out, I was made aware I could browse while he finished my prescription. I was called over and given two scripts and checked out for the exam copay which was cheap enough. I've never had such detailed prescriptions given to me which was nice, much less pressure to buy there (but I did). I poked around and had absolutely no pressure to buy from salesmen but he was available if I needed help. I found a pair per prescription and Christopher came over to check on me and I was good to go. Really fast check out too. We chatted and joked around, and he helped me use a 60% off coupon for the pair not covered by insurance. Paid about $220 for two upgrades sets of glasses and one with more expensive frames. Overall, I couldn't have been in there for more than an hour. I was impressed by the friendliness of most of the staff, especially the doctor and Christopher. I don't think I've ever liked my optometrist or had a truly enjoyable visit. That, and it was SO FAST for an eye exam. I would recommend and look forward to picking up my glasses within two weeks from the store. read more

Visionworks - Outside - Eyewear & Opticians Near Me - Tampa, Florida

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I purchased prescription glasses here after having an eye exam elsewhere. The first time I returned to pick them up, I must've been standing at the wrong desk (there are several), because two people walked in after me and were greeted and helped before i was helped. I have the same pair of glasses there that I've need to pick up for about two months, and I've gone there twice and left because I knew when I walked in I was going to have to wait at least half hour just to pick them up. This location is by my office, and I usually don't have that much time to spend waiting. I realize that's a personal problem, but there weren't many people in there - it just seems to always take that long...is this how it works at every glasses place? I don't know because I am new at losing my vision... Initially I wanted to return the prescription glasses I'd purchased from them....I'd purchased transitional lenses and after a few weeks my eyes were still unable to adjust (I was dizzy every time I wore them), but I kept putting off going back in there because I knew it was going to take longer than I could bear (patience appears to be a virtue that I do not possess), and I exceeded the 30 day return limit, so I ended up having the lenses replaced with single lenses for free instead (they allow 100 days for that). Now I'm not sure I'll ever go pick them up, because it just takes so long. I reached out to their online chat and requested they mail them to me, but apparently I wasn't chatting with a human, and when my chat session was forwarded to a human, I don't think they read the text because I received a generic email response about a week later that didn't address anything I requested in the chat. I'm not losing enough vision yet in my life to want to endure this new process. read more

I understand mistakes happen but how we recover sets companies apart from one another. I purchased two pairs of glasses on 5/4 and told my sales person I would be out of town for a couple of weeks but would pick them up when I returned. I spent over $1000 and when I returned only one had arrived. The second pair was sent to a state where I had purchased my previous pair. I told "Eddie"that I was leaving town and would be in a different city. He told me that he would contact the other store and have them sent to the other store. "He said he would contact me" and confirm it! I did not hear from him so I called back the next day and spoke to Rebecca. I was told Eddie did not do what he told me and ordered me a new pair of glasses and the would be sent to my new location. I said STOP I was returning to Tampa. I couldn't understand why he didn't do what he promised and now it was going to be 10 days and they were going to the wrong store. After speaking to Rebecca I was promised they would go to the Tampa store. Well 10 days passed and I got a text message and a phone call that my glasses had finally arrived. Exactly 1 month since I ordered them but they went to the WRONG store again! As luck had it I was in the second location so I was able to finally get them. Long story short...If they communicated with me I would have given them a five star. My experience involved 4 trips...multiple calls...and inaccurate information. Too many other companies to choose from that offer more professional customers service. If you are a new customer I suggest you move on! read more

Ravi Makati is not the optometrist you want to visit. Trust me on this. When I ordered glasses from another place based on the results of the exam with him I literally could not see. I went to two additional optometrists and both gave me a different prescription than the one I received from Ravi Makati. I brought proof and asked for a refund of the not insignificant cost of the exam and he refused saying that the other doctors were wrong, he wasn't. The store said they wouldn't make good because the doctor was an "independent operator." They were validating a bad exam. I asked them what would have happened if I had ordered the glasses from them (very expensive) but that it turned out the exam was incorrect and essentially it would have been the same thing. DO NOT USE THIS DOCTOR. read more

Worst customer service I've ever been given for vision. They are dismissive with attitude on the phone. In person they give you attitude and make you feel patronized. There's a young girl there that needs to be evaluated. read more

They had a good doctor, Carson Joshua Woolwine....and I had appointment too see him in Dec 2020.....after finding him in 2019. After my showing up , the Vision Works employee notified me a very important eye pressure test "couldn't" be performed due to dilation enhances the spread of Covid 19! ****However, for $35 I could have imaging done! ***** That doesn't promote Covid spreading---EVEN THOUGH DOCTOR SAME CLOSENESS AND SAME AMOUNT OF TIME!!! Nice F-ing job, Vision works! Why not broach this IMPORTANT FACT when setting appointmenT? Saves time and money!!! Too logical! My brother just had VA eye check up (with dilation) last month! Guess the Armed Forces Docs aren't hiding behind this "Planned-demic!" Anyway....medicare now knows this ILLEGAL BAIT AND SWITCH! As does my insurance carrier. May call "10 ON Your Side" and let Jackie Calloway chew them up! So now, Vision Works will NOT tell me Dr. Woolwine's other practice offices! The old interweb shows Optic*l Outl*t in Citrus Park and Wesley Chapel....of course....no one ever heard of him! So...BOOOOOO Vision Works! And Doc Woolwine should make his WebMD and all other health related info sites HAVE CURRENT INFORMATION! They are BOTH FIRED!!! With cause!!! *******AVOID VISION WORKS AT ALL COST******* ---they RIP OFF senior citizens in the guise of Covid19!!! How novel that is......as for Dr Woolwine? Don't trust ghosts that seem to disappear!!!! read more

I had an appointment at 10:15 which I was told was one of the first appointments of the day. I saw the technician at 11:00 and the doctor at 11:15. I made it clear that I only wanted contact lenses but multiple times I was told while I waited I could spend that time looking at glasses. The same person made this comment after I said I was only here for contacts. The technician did a good job going over insurance coverage and options prior to my exam beginning. The doctor was wonderful and spend a lot of time trying to get my prescription for contacts fitted properly. The Doctor made a follow up appointment the next week to see how the trial contact was doing before he released the prescription. The follow-up appointment was quick and easy and they did not pressure me to purchase contact lenses from them. It was very easy to schedule an appointment, I called in a Saturday and had an appointment on Monday morning. read more

My appointment was at 4pm today it is now 5.25 and still haven't seen the doctor. Will never come back again

Got here for a 10:00 eye exam appointment for my wife and it's an hour later with no exam yet. One eye dr covering four rooms seems like a management pooch screwing to me, so you may want to look somewhere else... where management can keep enough people working to handle the patient traffic. read more

I just relocated to tampa and needed new glasses. Thought I could get a better pricing scenario with a large company like visionworks. Not the case, however. The frames were overpriced even though a diverse selection. The cost was exorbitant, but I needed the glasses so I opted for two pair for over $600.00. Plus the eye exam of $85.00, it was almost $700.00. Never paid this much before but I was desperate. The OD was professional and so was the staff. The only good news is that the glasses were ready in 10 days. That was also a first. Good experience with staff, but too expensive. read more

Every year I get my eyes examined This year I had lost my back up glasses, that I wear to yake a break from contacts. I was surprised at how good and knowledgeable the optromitist was. He had a great manner and I feel I got a very thorough eye exam. I just wanted a cheap pair of glasses for a back up. I had many choices that were only $40.00 including the lenses. The girl that took the mrasurements, was friendly and professionsl. No judgement on the cheapo glasses. Just good service. I returned an hour latter and the glasses were ready They checked the fit and adjusted them accordingl and I was on my way. Gotta take vare of yoir eyes! What's a girl to do..save money! read more

Visionworks - BOGO, maybe that's what I need. - Eyewear & Opticians Near Me - Tampa, Florida

Absolutely great service. My wife and I were looking for an eyeglasses place to get our prescriptions filled. We have driven past Vision Works numerous times and have been planning to check out this location for a while. When we walked in there were a few people being helped and within a few minutes were greeted and asked if we needed assistance. Great smiles and excellent services. Jessica specifically was the attendant that took great care of all of our eyeglasses needs. She even offered to adjust the eye glasses were currently wearing. Jessica offered helpful advice and was a true professional. Her personality shined through and we purchased two pairs of eyeglasses. I highly recommend this location and in particular Jessica. She offered friendly conversation and informative direction toward what lens would better work for our budget. Thanks so much Jessica! YOU DESERVE A PROMOTION - NOW! Highly satisfied, Jaye and Dee read more

Visionworks - Huge selection - Eyewear & Opticians Near Me - Tampa, Florida

If I could give the 'Licensed Retail Supervisor' zero stars I would. Ariel M. didn't seem interested in selling me anything and just left me standing there while helping a customer that walked in after me and then the customer after that. Rude and shouldn't be working in the customer service business. I will 100% be calling corporate to make a proper complaint. read more

My son and I went to get new glasses. Tommy and Gary were our techs. Gary worked out how we could pay the least amount possible, since I'm on medicare and my son has no vision insurance They were friendly and took the time we needed. Dr. Pham was very nice and very patient as well. The 4 stars was simply because it takes ten days to get your glasses. read more

This place is DIRTY and UNSANITARY. The sink in the contact lens area looked like it hasn't been cleaned in ages. Stained and gross for a place offering services in the medical field. The whole place was sad and dingy.. The people who work retail were extremely rude and condescending. I would never give them another dime of my money. Never have I ever had such a bad experience at an eye appointment. I will say that the optometrist, himself, was very nice. The reason I am stating I had a bad experience with my eye exam is because the whole thing felt like a cattle call. They were out of my contact lens prescription, so I did not even get to try on my prescribed strength because they did not want to order it!!! Paying $150 for a half/cocked eye exam is a huge rip off! The place overall is dirty and ill equipped. I will never return to this sad and gross place. read more

Made an appointment for 3. When I checked in, I was told I would have to pay a co-pay which was incorrect. My spouse had been there last week and paid a certain amount. We have the same insurance. My quote was double. The receptionist then told me she would call the insurance company to confirm. As I watched, she didn't really proceed. She socialized etc. I saw her call about 20 min later. In any event, she told me the price would be the same as my spouse. I was then taken to the exam room. By now an hour had elapsed. I was getting a little annoyed so i asked how much longer it would be. I was told another 45 min to an hour. When I had arrived, I was the only one in the waiting room. Now I saw people who came after me being seen before me. Their excuse was that the doctor had a late lunch, that's why I have to wait another 45min to an hour. As I am a physician, my time is limited and I told them I couldn't wait another hour. They offered to reschedule. Come on...really? So you can waste my time again? read more

Ok so first of all customer serivce sucks. They let you sit, you wait 10 minutes then you are helped by someone who doesn't know nothing (I had a discount for Vision Works provided by my health insurance company)... Anyway I went to my health insurance provider, got my discounts printed and wanted to buy a pair of frames and lenses. When they told me how much it would be I was shocked. Even with a discount it was super expensive and actually the best deal you can get with them is buy 1 get 1 but the catch is that you get second pair of frames for free so you still have to pay for lenses which are super expensive. I don't recommend them. Even if you don't care about the price you won't like customer service they provide. read more

Oh my. If I wanted to waste hours of my life away I could've come up with many better venues, Brass Tap, Cigar City, etc. Visionworks...not so much. I came here in support of Betty and her blindness, as she was filling her eye glass prescription. After perusing the selection which was OK, we sit down to go over the insurance details, figure out her contact lens situation and all that really fun stuff. Long story short the girl who helped us did not really know what she was doing when calling the insurance company or even how to bring things up on the computer to get things through. It was absolutely painstaking! Go elsewhere. read more

Went in to get my glasses repaired that I bought from them a year ago and the lady working the counter said oh we can't repair a break like that while barely looking at it. Took it to another visionworks and the guy was extremely helpful trying to locate similar frames. Obviously this location is just shitty and not enough staff to assist customers. read more

I confirmed before I came in that they accept my eye insurance, I already had my prescription I just needed frames & lenses. After walking the store (very limited options & brands) for 30 mins I find the frames I want. The girl couldn't find my insurance info in the computer & then told me they don't accept my "medical insurance" tried to belittle me. I got glasses under the same insurance last year at the SAME location. AND YOUR STORE CONFIRMED BEFORE I CAME IN & WASTED MY TIME. LensCrafters down the street was very knowledgeable & help me with frames with NO ISSUES. I'll never use vision works again. read more

My frames that were many years old finally broke. I found replacements online, but needed professional help to swap the lenses. Everyone at Visionworks was friendly and helpful, and they are able to get the lenses changed while I waited. Great customer service! read more

Bottom line: I would never recommend this place. First, they did a dilated exam on me and didn't provide me with plastic/disposable sunglasses to drive. It was so bright I could barely see while driving. Second, they didn't provide me with a pupillary distance measurement, ensuring that I cannot use my prescription anywhere else. Extremely unethical business practice (apparently it's not outright illegal, but it should be). Being a physician myself, I never leave negative reviews about health care providers because I know how tough the job can be. However, in this case, business has clearly trumped optimal patient care. read more

Have you ever lost a nose piece from your glasses and wondered where in the world to take them to get them fixed? Especially if you are not close to the location where you purchased the glasses. I was in for a surprise when I visited Visionworks on North Dale Mabry. I walked in and was immediately assisted by Ariel M. She took my glasses, replaced both nose pieces, cleaned my glasses and sent me on my way in less than five minutes. And the cost was a smile and zero $. Wow, that truly is service with a smile. Thanks to Ariel for the assistance and this satisfied customer will be back when she needs new glasses! read more

Dr. Wenger is so awesome !!!! He treats you like family and is so caring during the exam. His staff is also awesome....i have been with dr. Wenger for a long time. My family knows him too...they recommend him highly !!!! read more

The slowest place I've ever been to. I've been here twice in 2 weeks. 3 hour long wait for my first visit and a hour and half for my second visit despite both visits the store being completely empty. I recommend going to a different place. read more

Purchased four pairs of classes between my Wife and I and they came in within their specified 10days. It wasn't until I went to pick my one pair when the young lady who assisted me, I found her to be short and rude. She provided me the glasses and when I put them on By partially removing my mask to see if the fit right. Right away she snap by saying I had to put my mask on without any consideration at all when I advise her that I needed to see how they fit. I understand her point of view but it was the way she told and then further advise I had to go outside to try them on. Again it was her way of talking to a client follow by laughing as I walked away. Will not do do business there until you provide your employees with better customer care training instead of hiring cheap labor. read more

If you want to waste your money and mostly your time go to visionworks, or else go else where. I had purchased a warranty on my daughter's glasses. Here we are, my daughter broke her frame and it's been 2 very long weeks since I called them, and my daughter still doesn't have her new frame. Apparently they didn't have it in store so they had to have it shipped from Washington DC. Now, it takes less to ship packages to Italy. From previous experience I know they don't call you when your glasses are ready. So I every other day I've been calling and they keep you on hold for 20 minutes at a time. They are ridiculous. Also what they don't tell you is that when you have to replace your lenses or the frame on top you have a copay of $20. read more

I take my children here every year for their eye exam. The optometrist found something suspect in my sons exam and referred him to an opthomologist for a further exam. Unfortunately, it was more serious and I am grateful that the doctors at Visionworks were competent enough to see that. read more

Visionworks - Inside of store - Eyewear & Opticians Near Me - Tampa, Florida

I had an amazing experience here! I was very indecisive with what type of frames I should get and the person helping me was very patient and really accommodating. They gave me an amazing deal for what I wanted. Definitely recommend this place if you're looking to get some glasses. read more

10/10 would see again. If you want to buy glasses from good people, come here. If not, idk how to help you. They have something for everyone and are more than helpful in their process for finding a perfect match for you. read more

I came back to Visionworks after a few years of not coming (didn't need glasses for awhile). I was hoping it would be just as great as an experience as the first time. Sure enough, it was even better than the first time! I came by to find a new pair of glasses with my twin babies in our double stroller. When I showed up at the door, Thomas was nice enough to run over and open the door for me. He greeted me in such a kind manner. I was already left with such a great impression of Visionworks. When I was trying on glasses he made comments like, "those look great!" Or "I think those frame your face better!" It was nice to have the extra feedback, especially since I didn't have another adult there to help me out with my choices. Thomas was always making time to speak to all of his customers, and it showed that they were a priority. I even noticed that there was a small issue with another customer and he handled it very professionally. The transaction process was also a great experience as well. I wasn't sure if I was going to purchase the frames that day, but Thomas helped me out with questions I had, and I ended up being able to purchase them. Overall, I would highly recommend Visionworks to everyone! I love it here and plan on coming back for all of my frames/contacts. read more

The doctor of optometry was great! My daughter has been to several other ODs and this doc blew them all away with an excellent exam. It may take a while, but the quality and service are worth it. The glasses however are very expensive, best to take the script elsewhere. That being said, they were ready in one day - ONE DAY! read more