The only reason I'm not giving 1 star is because the doctor here is truly amazing, knowledgeable, patient, and kind. Unfortunately, the rest of the experience was frustrating and left me with zero confidence in the team behind her. 1. Billing: I was charged a copay for my exam, only to later find out my insurance covers it at $0. This shouldn't happen if they verify benefits correctly. 2. Sanitation: The machines were not cleaned between patients. I had to specifically ask for my son's equipment to be wiped down. I didn't see them clean before my exam, and for the person after me, they didn't clean at all. yet when someone asked, they claimed they "always" clean. 3. Privacy & Organization: They accidentally emailed me another patient's receipt, which is a huge HIPAA/privacy concern and shows how disorganized the office is. 4. Customer Service: At my appointment time, I sat waiting while the tech (the one who preps you for the exam) didn't acknowledge me. It wasn't until I spoke up that she started my intake. 5. Wait Time: Even though I was scheduled, they ran almost an hour behind because of mistakes with the patient before me. I wish the incredible doctor here had a team that matched her professionalism. Sadly, the front-end operations, sanitation practices, and organization are a mess. read more

Target Optical at Clearwater Mall is my number one store for everything Optical. Out off all the optical competitors. Yolanda was the only one who correctly determined my total expenditure available from my insurance plan! Yolanda's 18 years of experience makes all the difference. She and her ci works genuinely know the optical industry and are customer focused. This Target has a great variety of current frames and their service after the sale, should you need your frames adjusted. Is excellent. Continued success! read more

Did not have a good experience here. Felt very rushed and judged multiple times. Will not be going back.

Dr. Chen has always been awesome, and I recommend her to anyone I know that's needing an eye exam. Her level of professionalism and her thorough explanation of everything always puts someone like me at ease, as I have a severe aversion to having my eyes dilated or shot with puffs of air. I've been coming to this location for about 8 years now, and have never had even a mildly discomforting experience. I've never purchased my glasses here, as I usually prefer to buy them online for less $$, but I cannot recommend this location highly enough if you're ever in the need for a thorough and economical eye exam. And as a bonus? You're right there in Target, so why not pick up a few of those things you've been needing at home for the last week. read more

I was in need of a new Doctor of Optometry, and my Yelp friend, Kelleigh M, came to my rescue. On her recommendation I scheduled an appointment with Dr. Christine Chen who works out of the Target Optical center at the Super Target store along Hillsborough Avenue in Town 'n Country. Dr. Chen was very thorough, and extremely personable as she reviewed my optical history and conducted her exam. She explained each step of the process, and took the time to review the results with me -- something that no other OD had ever done. She confirmed that my prescription had changed just a shade, but felt that it would be a waste of money for me to get a new pair of glasses at this time. This certainly confirmed Kelleigh's observation that Dr. Chen's practice has nothing to do with the opticians in the front of the house who were solely interested in selling new lenses and frames. Dr. Chen gave me two written copies of my optical prescription, and recommended that I carry one with my business papers when I travel. That way if I ever need to get replacement glasses while on the road I can just pop into a local Target and have them made on the spot. I have definitely found a doctor that I can trust, and a new place to go for my annual eye exams and optical needs. read more

Target Optical - Nice selection of glasses, sunglasses and contact lenses inside of Target Optical along Hillsborough Avenue - Optometrists Near Me - Tampa, Florida

Nestled in the Oldsmar SuperTarget at the front of the store between the grocery section & the customer service desk, this handy little optical center is just what I needed. I'm what you might call morally opposed to WalMart, so when I came due -- a year overdue, in fact -- for an eye check & wanted the cheapest option, I found myself choosing between the Sears near USF & the SuperTarget for a $55 exam, & the SuperTarget is both closer & more appealing (shopping while I wait? I had to run errands anyway...). I arrived half an hour early for my appointment by accident & filled out paperwork, then browsed the glasses while I waited. I was seen 5 or 10 minutes early & Dr. Christina Chen was an absolute doll, young & pretty & friendly & smart. I chose to have my pupils dilated (no extra cost, of course) & while the paperwork said 20 minutes+ for the drops to set in, she said 15 minutes & sure enough I was back in the office in 15 minutes. I expressed concern that maybe I hadn't done the exam right (she said my prescription wasn't too much different from what I had before & that didn't sound right to me because I thought my eyes had definitely gotten worse from 2 years ago), she happily redid the portion of it that could be done with my eyes as they were. All in all I was in & out in less than an hour -- & it would've been even less if I hadn't done the dilation. I chose not to get my glasses there just yet because I want to shop around to find the cheapest option, but they had some cute pairs for pretty good prices so I just may be back. read more

Target Optical - Optometrists Near Me - Tampa, Florida

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Inaccuracy information. Walk-ins are not welcomed. Edit your page please. Disappointed experience.

The customer service person was astonishingly rude. I just asked if she would accept my insurance and she was extremely unhelpful and seemingly judgmental. I was friendly and polite so it was mystifying that she would respond in such a dismissive way. She should not be working there if she hates her job that much. read more

I have been going to Target Optical for the past 3 years (different locations) and I was very disappointed with this location today (Hillsborough). The associate tried to force a $39.99 retina test on me even saying that it is mandatory per the doctor. I expressed to her I did not opt for that nor I need that due to the fact that I am in good health no Diabetes or uncontolled hypertension. Usually retina test is recommended if you suffer from either or at a certain age. She kept trying to push the test on me stating the doctor will not see me unless I get the test done. She offered to ask the doctor which I agreed on, Dr. Chen apparently told her I would have to get it done, so I said thank you and took my business elsewhere. You should NOT mandate a test that is not needed for everybody, one thing is to up sell and another is to force. It's not a good look. I usually do not write reviews but I felt people need to know and not get fooled!! RETINA TEST ARE NOT MANDATORY. read more

I have read some of these one star reviews and I just couldn't believe what I was reading. My family and I have been going to this Target optical (Dr. Chen and the Target employees) for at least 8+ years. I feel welcome every time and even though they are busy (because they are very thorough and attentive) they always find time to help me whether it be fixing or adjusting my glasses or any questions I may have. Dr. Chen is the absolute best and greets me by name even if she just sees me in the store. I need bigger size glasses and they have a good selection even for me. They always find ways to work around my insurances to get me the best deal on contacts and glasses. I could never see going somewhere else. Maybe if Dr. Chen left but I'd at least give the new person a chance first. They're that good! read more

Located in my super Target, this optical shop does not disappoint. Do not let your assumptions get in the way of you choosing to go here. This is not a discount type of experience. Dr Chen is a true professional and probably the most thorough OD I have encountered. She explains everything to you and makes sure you're 100% comfortable with the outcome. I've gone to her for over a year for my annual exam and my contacts but decided to bite the bullet and go for Lasik this year. Lucky for me, TLC works with Dr Chen and she's a preferred physician. I had all of my pre-op exams and consults with Dr Chen. She communicated everything to TLC and the entire process was smooth. My husband, who wears glasses and contacts, also goes to Dr Chen and speaks highly of her. In a side note, she has NOTHING to do with the front of the store-glasses and contact lenses. She gets no kickback or percentage of revenue from what occurs at the front. I really enjoy this aspect. I know I'm not going to be hard sold on an expensive brand of frames or an unnecessary type of lens. Bottom line: Dr Chen is a first class physician who is quite thorough and professional. For a little icing in the cake, you can always kill time afterwards walking around Target. read more

This was my first time at a Target Optical location. I called yesterday morning and easily obtained an appointment for 11am the following morning. The person I spoke to on the phone was friendly and courteous. From the moment I arrived I was greeted with a smile and asked to fill out the necessary paperwork. After the paperwork I decided to browse the selection of frames prior to being called to see the amazing Dr. Chen. They have a nice selection of frames. Not super high end but they do include Coach, Ray Ban and some other designer options as well as sunglasses. Dr. Chen completed a thorough exam on me and addressed all of my concerns. I was not rushed at all. She took her time and I am vey pleased with her Dr/patient interaction. Being that I just moved from Long Island, NY and was previously going to a higher end optical store I feel totally satisfied with my choice to try Target Optical. I will admit I was a little nervous but as soon as I walked in and met Dr. Chen my concerns went away. Not only is the Optical portion clean and organized but the entire Super Target Store surrounding it is well maintained and probably the most well taken care of Target I have ever encountered. Thank you again Dr. Chen and the rest of the staff for making my eye exam professional and well executed from start to finish. Mendi is also fantastic. He always answers any of my questions regarding contact lens rebates and any questions regarding our eye plan. read more

Dr. Chen is very nice and extremely wonderful. Unfortunately some of the staff that support her at this optical location are incredibly rude. After walking in for help with an issue I had with my frames I was told I had not purchased them at target when they can see in there system I had. She then took them behind a wall and proceeded to break them further. As a result I was then looking to purchase new frames and was told that my insurance didn't cover them. I offered to pay out of pocket but she had already written me off and told me good luck with my search. Will not be going here again after that experience but I would be happy to go to any other practice that Dr. Chen is working out of. read more

I would rate this place 1 star after my experience the other day, I'm only giving it three stars because I've been going to Dr. Chen for 2 years and she's great. If it were just her, this review would be 5 stars. I need new glasses so I stopped by Target and wasn't wowed by the options(I got my prescription there from Dr. Chen earlier this year), but after checking out a few other local places I decided to go back and get a pair that I'd seen at Target. The lady who works there(unfortunately I didn't get her name) seemed to have no interest in helping me even though there was no one else in the store. The gentleman who was there the day before was super nice, friendly, and helpful... this lady is the polar opposite. Anyway, I thought I'd deal with it since I was there to get my glasses and I figured I'd be in and out, but it went downhill after I gave her my insurance info. I'd already checked the Target Optical site so I knew the options I wanted which were all included with the basic lenses, and when I tried to let her know she basically just said "I don't know about online but you're not getting UV protection." I asked her if I should order online instead and she said go ahead. Anytime I asked her anything she basically said "I don't know about that" and kind of shrugged. When my husband asked her about one of the posted deals($100 off a complete pair) and whether it would work with my insurance(my insurance gives me a $200 allowance) she said "That's insurance fraud, I wouldn't know about that." Um, what? It's difficult to convey how ridiculous that sounds via text, it just made no sense and was totally inappropriate. I've worked in the healthcare field and I'm not even sure how that could be insurance fraud... In the end she basically told me to just order online so I left and decided to go with glasses.com instead of targetoptical.com for the same pair, it was cheaper and it shipped out the same day I ordered. I really wanted to give Target my business since I've never had a bad experience there, but they definitely lost a customer. I wholeheartedly recommend Dr. Chen for your eyecare needs, but steer clear of the sales associates who can't even seem to be bothered to want to make a sale. read more

Love Dr Chen and the great service at the Optical shop. I used to buy online, but their products and help changed my mind.

Dr. Michael Eugene Christman is probably the worst eye doctor I've seen in the 10 years I've worn contacts for two reasons. He is extremely arrogant if you challenge him in some way. I mentioned before he started my eye exam that I just wanted an eye exam because I wasn't sure what I wanted to do with my plan (get contacts,glasses,both, etc.) he very quickly and defensively mentioned how that's not how it works, and I don't care where you get your contacts or lenses from. After that lovely conversation I was in the chair as he sat in his roller chair in front of me, and moved the machine in front of my eyes. Never in my life have I felt SEXUALLY ASSAULTED, especially by a "medical professional". He somehow managed to perfectly position himself in front of me, that when he got up from his chair his balls rubbed all over my knee. not even a little, but from the bottom to the top. I'm no rocket scientist here, but I'm 100 % sure that a roller chair, can roll back. Also, not to mention that he did not have to position himself as close as he did to move the machine in front of my eyes. He could have literally moved the machine in front of my eyes standing up. The way the scenario happened was like he had done this before. It was no accident. I was extremely uncomfortable, and will never go to that target optical even if they paid me. Quite frankly, he can go fuck himself for being a perverted old man. read more

Dr Chen is seriously the best eye doctor I have been to - great bedside manner and you can tell she really cares about her patients. She caught something that no other eye doctor has , and we talked about it. For that I am so forever grateful. read more

Both my husband and I went to Dr Chen and could not have been more impressed. She is very thorough and has a great rapport with patients. Seriously, not just the best eye doctor we've ever been to but one of the best doctors period. The Target staff are also great -- really nice and informed and attentive. read more

Horrible service! I took my daughter there for contacts, and for more than a week I am still waiting for the contacts trial, what it still ok. The worst was the way the owner of the target optical place in St Charles, that it is one of the doctors, talked to us in a very rude and impolite way. read more

I've been going to Dr. Chen for years. She is the best - knowledgeable, engaging, and takes the time to explain everything clearly. I feel comfortable throughout the whole process and have all my questions / concerns addressed. read more

Dr Chen is wonderful - the folks are customer focused - the selection is good enough for me and my needs!

Every time I come here they never have time to accommodate you with your questions. Always rushing and the lady manger will tell you every time you ask about your insurance plan, "I just don't have time to do it right now." She will take your information and book you for an eye appointment but will not entertain your questions. This means I want your business but I don't want to give customer service. Mind you there was only 2 customers in the store and a woman just walked in so she was not bombarded with customers. It is always this way in this store and twice I went and walked out due to insanely poor customer service but it's the closest to my house and this time I came on a Monday with no customers so I thought she would be entertaining but no she still was not... this place sucks! They give you a feeling that you are bothering them but they want you to give them business. She keeps telling me she doesn't have time for every question I ask her. Target should look into this department, the lady manger here represents Target's image. read more

I have had it with Target Optical! In all fairness, the optometrist I saw was wonderful and affordable, no problems there, but if I had this experience to do over again, I'd have not bought the glasses in the store. First, when my eyes are dilated the guy in the office was too concerned with trying to sell me a pair of frames to even bother to offer me a visor to help ease my OBVIOUS discomfort. It was the other clerk, the one not serving me, who noticed...10 minutes later. Then the $25 protection plan was tacked onto my bill WITHOUT ASKING ME IF I WANTED IT! I'd have wanted it, yes, but I SHOULD HAVE BEEN ASKED! *I* get to decide how I spend *MY* money, not their clerks! I was told the glasses I was ordered would be "in in a week, week-and-a-half" and if they were going to estimate the arrival for two weeks later, that is what I should have been told. Instead it's going to be more than 3 weeks before I get my product. The receipt said my order should have arrived March 25th. I was told they were not shipped out until March 29th, four days after they should have arrived. When I called on March 30th to inquire about the status of my order, I had to call for 51 minutes, according to my call log, before anyone picked up the phone. When I called to inquire about the status of my order on March 27th, a Sunday, and when I asked why they were running late, Ray said that day that if I called back on Monday they could find out what the hold-up was. When I called back the following Wednesday, speaking to Ray once again, he said he could not tell me why there was a hold-up on my order at all. He blatantly LIED. His only response to any and every concern I voiced about all of this... "Okay." I paid $290 for a pair of glasses. I am feeling like because Target already had my money, you were not concerned with providing me the product for which I had paid a lot of money for in any kind of timely fashion. Again, Ray's response..."Okay." I am NOT pleased. I do not feel like a valued customer. At least I feel better about my experience making the complaint to their corporate customer service. That gentleman I dealt with was very polite and understanding, and assured me this would be something they would address. read more

Terrible customer service. I purchased frames and lenses here in January 2013 at a cost of $232.99. By August of 2013 the Easy Care Premium AR SV coating for anti-glare I bought on the lenses for an additional cost is flaking off. It has left noticeable spots on the lenses that obstructs my view. When I spoke with the Optical department they blamed me and said I have not been properly cleaning my lenses without even asking how I clean them. It turns out I've always cleaned them the recommended way. When I contacted the Corporate office via e mail they never responded to me. Total waste of time and money - stay away! read more

Target optical on west Hillsborough ave., very friendly staff, knowledgeable DR(Chen),she takes her time and won't rush. Great place for your eyes. read more