Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

STAY AWAY! READ REVIEWS BELOW "RUDE AND DISRESPECTFUL STAFF"…read moreI am now going to go into detail about the dispute that occurred today at the Eye Appeal Office. There was no space for it on the online form: 1) I left a message over the phone for the Eye Appeal office that I would prefer different nose pads on my glasses so that they would be prepared when I came to see Dr. Chung about my contact lenses. My complaint is not against the doctor; it is against David Thompson, the optician. 2) I was waiting for the doctor, and David Thompson asked for my glasses to change the nose pads. When he had my glasses in his hands he said loudly, "No one has ever asked to have these nose pads changed." I said simply, "Well, that's what I want." I did not yell, swear, or say anything more. 3) David Thompson then raised his voice again and told me not to speak rudely to him. Then, the whole office staff ( which is comprised of his daughter and girlfriend) started yelling at me! I was actually afraid. His girlfriend then chimed in that I had been rude to her also. See whether the reader thinks this is rude: My communication with her involved my being fitted with contact lenses. After Dr. Chung told me to put my contact lenses in, Thompson's girlfriend had me come to her station and told me to look in the mirror with my new glasses on to "see" if they looked okay. With both the contact lenses and glasses in, I couldn't see anything properly! I simply told her that I could not see, but she just wanted to continue, not answering me. I then simply said, "You don't understand what I mean." Again, I did not yell or swear. Apparently, she thought it was rude of me to express my frustration at not being able to see my new glasses with my contact lenses on. Apparently, she, like her boyfriend, David Thompson, has a very low threshold for anyone's opinion or slight criticism. I must add here that the three of them would have continued to be hostile and yell at me if I hadn't diffused the situation. I simply said, "You've made up your mind" and then started to chuckle. They were fortunately totally thrown off by this because, as I've said, they love to fight. I was grateful that my tactic worked. 4) Even before the whole staff starting yelling at me, David Thompson said to me, "I don't want to ever speak to you again." So, what recourse do I have but to file this complaint for my warranty services? If he won't speak to me, how can I receive services? Furthermore, with the temper he (and his girlfriend and daughter) exhibited, I am actually afraid of him and do not want any more dealings with him. Even if he consented to talk with me and supply the warranty promised, if need be, it would be a very uncomfortable and fear-inducing interaction. 5) Furthermore, it must be noted that his whole staff (again, his staff being his girlfriend and daughter) will obviously DENY what I am saying. It is them against me. These people are chomping at the bit to have a fight. 6) I have worn glasses since age 16 and had to visit doctors of optometry, optometrists, and opticians' offices on numerous occasions and never had any experience like this. Their behavior is totally unprofessional and defensive. 7) I have documented the receipt, which includes the $40 warranty on two pairs of glasses (total $80) and also included reviews on Healthgrades that include descriptions by other customers who describe David Thompson's angry and unprofessional behavior: He is "an atrocity and a hot headed loose canon." On more than one occasion, he swore at the customers and called them liars and was "very aggressive and unreasonable." 8) In addition to all this, either his daughter or girlfriend marked the place I look through in my glasses (I wear progressives for near and far vision) so that my ability to see properly is off, and I am looking through the wrong part of the lenses to see. Response to my original review (above) David Thompson responded to my extremely accurate review written in July of 2021. He is trying to make himself look good and reasonable. I have never had such a scary experience in my life. I should have called the police, but if I did, they would deny that they were yelling at me because they are all in cahoots because they are personally related to one another ( David T.; his girlfriend; and his daughter). David T. says he would honor my warranty, but he intimidates and yells at people so that the people he has treated this way would never dare to even enter his workplace. The opthalmologist was very good. If the optical shop was ever affiliated with Davis Vision, they no longer are. The person who wrote that David T. is a "loose canon" is absolutely correct. AI Overview: Learn more "Reviews for Eye Appeal products and optical centers are generally positive, though some reviewers have had less favorable experiences". I am one of the people who had a "less than favorable experience," and that's a supreme understatement in my case.

It was 20 years or more since I had my eyes checked out…read more I am sorry to say, that I have forty-eye-tis, which is a normal dx for a forty something male, living in suburbia New Hampshire. I had to wait 30 minutes for my appointment. Had a 10 am appointment and waited and waited almost canceled as I had another appointment after. I finally got seen and they were apologetic, and I had a good through evaluation. Still have good sight and happy to still see clearly with no devices. I would recommend but plan on waiting around.

Eye visit went well! Place was very busy, and the doctor…read moreseem to be multi tasking at a low level with the other clientele. For me, she stepped out 5 min to greet start another appt next door. I got a contact lens fitting along with regular routine check up. The doctor was very knowledgable and thorough which I liked. They have a nice selection of frames and I ended up picking one that day... But after all the options and copays etc, I had quite the bill! Oh well! Hope it's just this one time! I would go visit again... Oh and I had to wait not too long... 12 min later than what was scheduled

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

The very young blonde acted like she knew everything, but knew nothing! I have Masshealh, she…read moreinsisted I have a copay... when I know I do not! she also had my OLD address pulled up! I've been going here for years! and I also know my own insurance not a great experiene! The older more experienced woman on the left side, was certainly more knowledgeable with better 'bedside manner' I was using my tweezers and they slipped and I got it in my eye, she told me, " that doesn't sound like an emergency‼ what! I stuck a tweezer in my eye! Work Ethic -- she had none! I will not hold it against the business, but I'll definitely not go to her again!

Professional and kind, always there to answer questions and help. Trusted this practice for years…read more They listen and take the time to understand your problems which is rate these days.

I had my first appointment yesterday with Dr. Krieger and could not have had a better experience!…read moreThe staff was so warm and welcoming! The Technician Kim was super friendly and thoroughly explained every step of the process to me. I had a concern from previous eye care visit at a different practice and she assured me that she would bring my concern to Dr. Krieger and make sure that it was addressed during my visit. Both Kim and Dr. Krieger took the time to explain the images of my eyes from Optos, which helped me to understand my eye anatomy and how it affects my vision. Dr. Krieger had an excellent bedside manner, was very personable and very thorough. She reassured me that the concern another eye doctor had mentioned was not something that I needed to worry about and was able to explain why while showing me diagrams of the eye anatomy. At the end of the visit, Amanda printed out a copy of my glasses prescription and gave it to me without hesitation (something I have had to insist on at other places). She without any pressure offered to help me look at frames. The entire process was seamless and the care was excellent! I cannot recommend McLoughlin Eyecare enough!! I also want to add that I am a school nurse at a local school and McLoughlin eyecare took AMAZING care of one of my kids from school whose family struggles financially. It is very clear that they really care about the community and this is actually what made me decide to switch and go here! I could not be happier that I did! :)

They were able to make glasses for me for a particular focal length I wanted, no questions asked.read more

Very nice doctors and technicians. Updates and new equipment making the appointments very easy. The…read moreproblem is when you need glasses. I've had the same insurance for years and never had an issue until I let these people get involved. Now when I get a prescription it somehow doesn't line up with when I'm able to get new glasses. I ended up having to go months longer with an old prescription and just shrugged shoulders from the person in charge of ordering glasses. I had to switch doctors and wait an extra 6 months just to be able to get back on schedule with a different, not as good doctor- but at least I can see. Waited until I was no longer a patient to post.

This was my first visit and it was great! I was seen within minutes of my arrival. The team was…read moresuper efficient and friendly. Dr Foley was knowledgeable and took the time required to address my vision issues. And just a very nice person!! I recommend this practice!

I took my children and myself for our annual eye exams. Jonathan, Trevor and Dr. Foley were…read moreamazing and very friendly. Scott at the front desk went above and beyond looking into our insurance for pediatric eyewear benefits for my daughter. We had been going to the eye doctor at Lenscrafters for years and since they don't take our medical insurance, we decided to make a change this year. I'm so glad we did because of the welcoming atmosphere at this office.

I was hesitant to go to Target, but my insurance ran a special promotion discount on frames so I…read moregave it a shot. Everyone was incredibly friendly, knowledgeable, and kind! They took time to adjust the fit of my frame same-day because I was moving out of the area soon and even offered free shipping to my new out-of-state address or any local Target Optical. 10/10 recommend! Seems as though a lot of the lower ratings are 5+ years old. This location is also known at "Friendly Eyes Optometry"-- I'd recommend checking this for more recent reviews: https://local.targetoptical.com/eyedoctors/nh/salem/friendly-eyes-optometry

They will not let me purchase a replacement lens because my prescription expired, it is greater…read morethan 1 year old. I just want to pay to repair my existing glasses and they won't do it. The representative did day that for my next prescription the optometrist may give me a two year prescription, if I ask. Which is why I gave an extra star. Also my initial purchase of Oakley frames was a great deal, super low price. The Oakleys frames are durable but my vision is impaired because the lenses are scratched. The sales reps were excellent. They should have informed me of the repair policy.