Well this is probably for the best, since THEY STILL DONT ANSWER THEIR PHONE. I'm just not even…read moregoing to try. I had actually gone somewhere else and had a crap experience there too and never got seen. Tried to call Kyle Vision and unsurprisingly, they still don't answer their phone.

Good Luck getting a prescription approved, if you are prescribed a medication from one of the…read moreOptometrist at Kyle Vision that requires a Prior Authorization from by your Health Insurance. I have been working since May 2026 on trying to get an eye drop prescription approved that requires a Prior Authorization by Care Mark. Many calls to Kyle Vision and to Care Mark waiting while the Care Mark representative reaches out to Kyle Vision staff to request the Prior Authorization From from the doctor be sent for their review. It is now the end of July 2026, and they still have not sent the form to Care Mark. Their staff doesn't have a clue and doesn't seem to even care, every time I have called Kyle Vision to check, I am told it will be sent to Care Mark..almost as if it is too much effort of their part to even bother...WTF!!!

Great service, fast and professional in all aspects! Definitely worth a return (annual!) visit!read more

I have been here before and I enjoy this office. I travel from north San Antonio to get here and…read moreit's pretty awesome. Very clean office, very helpful staff. Super funny and very nice to me when I was being goofy. Dr Pak was pretty amazing, this was my first time seeing her, she was super kind and explained things to me while also letting me rant about my medical history. Her suggestions were very matter of fact and also realistic. Eat better with vitamins. ACE. Keep doing what I'm doing. What history has to do with eyes and with that history recommendations and why they are helpful other than just telling me. I went in for an eye exam general. And I asked questions regarding my time and she was super quick verifying my past and looking out for my future, regarding the dreaded B word with my age. Bifocals. (Shock) Either way amazing time. Worth the drive. Highly recommend.

This place is nice and so are the staff. I wandered in because I desperately needed new lenses…read moresoon, but I needed to check up on my insurance and get some prices... which all the beautiful ladies in the front gladly helped me out with! Made an appointment for next week... Dr. Warren is great. He's kind and now I can see again! Haha. I wasn't impressed with their glasses selection but you can always take your prescription somewhere else. This place is affordable and my step-dad goes here too.

Have used these guys for years because they were one of the few places that did Oakley frames…read more Recently I took a set of frames in to have the lenses replaced. They took my prescription, I paid the $230 they told me to after my insurance and sent them off. Because it took two weeks to process I had to pay to have them mailed to me. Once I received them, it was clear the wrong prescription had been put in. I called to ask and they admitted that they put the wrong prescription in and told me it would be an additional $250 (on top of the $230 already paid) to put the original prescription in that they were given and were supposed to. Plus the shipping to mail the frames back to them and have them mailed back to me after. After going in circles with the technician who clearly wasn't interested in fixing their admitted screw up, I asked for the manager. I was told he was out to lunch but would call me when he got back. That was at 1:30p. Never heard back from him that day. The next day the technician called me and said she had been authorised to wave the $12 shipping charge if I was going to pay the $250 extra for the prescription I originally requested and ordered. I told her I wanted to talk to the manager. Either way they were going to take the same loss of either refunding what I paid. Or covering the additional cost to get the prescription they screwed up and failed to make. It was literally the difference of keeping the customer they have had for 7+ years that has paid thousands for glasses every year and being out an additional $20 ($250 fix vs. $230 loss) or refunding what I paid and loosing the customer forever. I was informed the manager was running late, at 9:30am when they opened at 7am, and would call me back. The manager called me back and said they did screw up but they couldn't fix it without me paying the additional or it was insurance fraud. I informed him that if he double billed my insurance for the fix then yes it was. But if he just paid the lab to update the prescription to what it was originally supposed to be from the company's funds it was not. And either way it was going to be the same loss basically, which they have loss insurance for such things. He kept telling me it would be insurance fraud as apparently that's the only way he knows how to get things done is by over billing insurance companies. So he choose to take the loss that has no good explanation and looses them at least one lifetime customer. Hopefully more as that's what they deserve with such an incompetent office manager running the show. It's truely amazing how people can screw up doing the one thing they are hired for, have zero empathy or remorse with zero interest in doing the right thing, making it right or saving the reputation of their company these days. I will never purchse from them again. Nor will I ever recommend or share them as a viable option to anyone i know.

Excellent service from everyone at Acuity. Their modern procedures of examining your eyes…read moreeliminate the need to take dilating drops. Very professional with a good office vibe. The eyeglass shop is great too. First class all the way around.

Dr. K is thorough, but if you don't want facial recognition "spyware" done be prepared for Susan at…read moretheir front to mock you because you say "no" thanks. They have a copy ofyour license what more do they need? It was so bad of an experience I'm never returning!

Dr. Joshua Hu performed cataract surgery on my eyes, and I am very pleased with the outcome. Dr…read more Hu is a true professional who has outstanding credentials. He can handle all of your eye care needs. I have been seeing Dr. Hu for several years and find the staff to be courteous and efficient!

Dr.Hu and his staff are AMAZING! I have never had such good care before! I highly recommend him and…read moreboth of his clinics (Kyla and San Marcos). Oh, and his socks are pretty awesome too!

This was our first time seeing Dr Chavez and this office. I like that they accepted both our health…read moreinsurance and VSP vision plan. This office is also VSP premium store for glasses. The lobby/waiting area is spacious and calm. I like the options they have for glasses including wider frames for men as well. The place is clean along with the bathroom and it smells so good. The ladies in front are sweet and the lady taking care of us was very nice and informative that I value very much. I was educated on the new digital way for dilation for retinal. We were appreciative of the Dr explaining everything even when everything looked good. He explained everything he was looking at and told us the good and the bad of each part. They verified my vision plan before getting there and the OOP was very fair. I definitely recommend this vision place for both excellent service and the honesty along with thorough analysis.

I really wanted to love this office for my annual checkups but I can not get over the…read moreunprofessionalism of not returning phone calls for a month or having any accountability when people spend their money here to have the decency to call back or give order status updates. Cons: -a bit annoying to have to pay an additional contact lens fitting fee when I regularly already wear contacts - including the brand I have preference to but they didn't have in stock so I was given a sample of whatever brand was being pushed at the time or the office had preference to. -no one answers the phone or returns phone calls- they have preference for you to schedule online or text the office phone number -I ordered contacts Dec 12 & was advised they would arrive before the new year, reached out 2x over the month regarding if they were in stock and what was going on - no calls back. Finally got ahold of the office today 1/13 to be told they were backordered and in office but when I asked why my calls were not returned earlier they ignored my question and stopped texting back. Pros: Clean office Easy Online Scheduling if you have preference to avoid calling the office to book Friendly Doctor

I was seen for cataract evaluation. Appointment received quickly, was seen right at scheduled time…read more Eye tech Trevor was efficient and friendly with initial testing. Dr Barker very informative regarding my options. Fingers crossed that this experience continues to be flawless through my post operative phase.

When I made my appointment I got confirmation that I'd be there for 3-4 hours. I figured it maybe…read morein case they were to do extra testing etc. I showed up on time for my appointment and so did all city of Kyle. I asked would I be there for three or four hours and she said yes all these people are ahead of you. I left, but that's not how you schedule appointments with the waiting room of people and you put them all in at the same time

There was one code on the referral for this year's visit which was used for last year's visit but…read moreHEC didn't use it causing $60.50 to come out of my pocket that shouldn't have. They then proceeded to tell me this second visit was LONGER than the first visit which explains the different billing codes which is incorrect because it was THE EXACT SAME TYPE OF APPOINTMENT; same length, same treatment.

When I made my appointment with Howerton clinic, I got a 'service' that makes their appointments,…read morenot the actual office. They do not send out any reminders or texts of upcoming appointments. I went to my scheduled appointment at 10:30 today only to be told I missed it and that it was at 8:15. I would NEVER schedule an appointment at 8:15 as I live far away and that's too early for me. When asked if they could accommodate me, they said, no, the doctor was gone. It was only 10:30am! Also, the first time I went to this office, the optician's assistant (that sets things up and does a few tests before the doctor comes in) smelled so bad I could hardly breathe. I almost complained then but I didn't. I will not be going back there ever again.

I love this place! It's the best optometry office I've been to and I'll never go anywhere else. The…read moredoctor is great and the staff is great. Based on these other low reviews, IF they were snotty to you, you probably deserved it. People in customer service are sick of being treated poorly and I'm stoked when they fight back. And people really need to take personal responsibility when it comes to billing. ASK how much it's going to be before you see the doctor if you're worried about cost.

Good eye doctor and optometry that gets the job done. Easy to make an appointment and they weren't…read moretoo booked out. Store/office smells nice and the doctor was quick, polite, and listened to questions. The nurses were also very kind. Not a huge selection of frames that's why I docked a star, lots of empty space on the walls. The ladies out front helped me pick a good fit based on what I was looking for. Helps to already have an idea about what you want.