This isn't an establishment that I will ever return to. Not only were they trying to force me to…read morehave a test that I already had done, but when I told them that I believed I had it done and I was looking at the results. I was treated badly by the front desk, person, and the person who took me back to have my eyes examined. The front desk woman with the long dark hair told me well. We don't have your results so you will have it done. The one who took me back to have the eye exam questioned me on why I didn't have my paper signed, and when I explained to her that I had pulled up results from an eye test that I had done that I was going to show the doctor. I was told that if I didn't have the test done, she would be dilating me. Now mind you, I drove myself, so I was curious to how she was going to dilate me and why she said it in such a nasty way. But because I don't like conflict, I said do what you have to do when she was done. I went back to the room and waited for the doctor. I showed the doctor the results. She confirmed that I had that test done. I wasn't apologized too. I told her what her employees had done and said to me and that they were rude to me. It was basically just looked over. my point is this is a test that would have caused me an additional $40 and I felt that the way I was treated was unprofessional. Why are you trying to force me to pay for a test that I told you that I think I had already taken and I was looking to show it to you?! The only reason why this place even gets two stars is because of the woman that checked me out. She was very sweet very pleasant and knew how to talk to a patient. I'm not hard to get along with. I do not cause a scene. I do not raise my voice, but I do expect respect. And I don't feel that's too much to ask for considering I'm paying you to do a job for me. Basically, I walked out without getting glasses from there because I would rather have my money spent somewhere else where I'm treated better.

My Husband and I have been going here for years now. The eye care physicians are really…read moreknowledgeable and helpful. We also buy our frames and lenses from them and they have a good selection. They usually always have a sale of some king going on. I highly recommend them for your eyecare needs.

I believe I saw Dr Ko. Exam seemed ok except that she spent more time asking me about what…read moremedications I was taking then the actual eye test. Had to have my glasses sent back 3 times. Each time it was either the distance that was off or the reading section. Finally, I got my old prescription and told them make them like this as I could still see perfectly fine with the old script. The reading part of the lens still isn't up to par but I'm not going back again. So disappointed in this place considering I spent over $800 for these glasses!

I would like to commend Stratton Eyes for their service and compassion. My aunt, due to illness,…read moreis no longer able to insert or remove her contacts. We went in today with no appointment, as she was having discomfort in one eye. She was taken back immediately and taken care of by a very kind technician. When he was not able to find the solution, Dr. Ko Took care of her personally. I appreciate their kindness to her. They remove and replace her contacts for her every month. The staff and doctors are the best!

We went there looking for glasses and they were able to make them last minute the day before our…read moreflight. Sam was a phenomenal help in walking us through the process and Cuyler managed to crank out our eye glasses in under 20 minutes. The team was amazing.

The eye doctor ( Dr. Snipes and Associates ) who is associated with Lens Crafters was incredible…read moreand provided excellent care. -However, the front office staff's behavior was unacceptable--rude, dismissive, and condescending to a level that's hard to overlook. It significantly tarnished the overall experience. It is very unfortunate that my search for an optometrist will continue.

after dr. lane and dt. carpenter left the staff and brittany the practice manger is rude,…read moredisrespectful. when you call the office to schedule your exam brittany or some of the other office staff members get a attitude with you and put you on hold for a long period of time. no one is nice, caring, supportive, and understanding of the paitents anymore. Brittany the Paractice Manager always has a attitude.

Just went to the Nicholasville/ Man o War Walmart location for the first time. I loved it there!…read moreDr. Lane is absolutely amazing and took her time with me. I loved the techs/receptionists Samantha and Blake, they are so sweet and kind. I think patient interaction is so crucial and coming from a healthcare background, I think they did amazing and I am happy to establish them as my primary optometrist. Highly recommend Dr. Lane!

This was great. I was able to meet my new Optometrist today, Dr. Maggard. She has a nice assistant,…read moreArden. So I went in today post Covid to finally get a check up. Apparently, people in Lexington, KY are really on top of their eye health. It is next to impossible to get an appointment unless one takes time off from work. I have never seen a place so busy. I went through the whole exam process and I was helped every step of the way. The entire process had taken like 49 minutes! They were both very customer focused, always making sure they gave me their full, undivided attention and I mean none of that, looking at the computer and answering. Full on eye contact. That is superb customer service. But I have to write that I will miss Dr. Santos; however, I am sure she would be so pleased at how these individuals helped me today.

The folks in Hamburg are great! Friendly, patient with you asking questions they've probably heard…read more1000 times. The people out front are attentive and thoughtful, Dr. Maggard is wonderful and will sit with you like you're her only thing she has to do. Can't recommend enough!

I could list numerous positive interactions I've had with the staff at Georgetown Eye Care but that…read morewould take awhile so i'll only list the most recent one. Dr. Richardson performed my second YAG procedure (not finding a ride to/from Lex is a bonus) last week. I planned on leaving from his office to go on a week vacation until Dr. Richardson said he was prescribing eye drops and if anyone has experienced the same pharmacy delays I have you know my reaction to that! No worries though, the front desk staff googled the closest pharmacy to my vacation spot and sent the prescription there. And, gave me her cell number in case I had any problems getting it! I have the utmost confidence that Dr. Richardson knows my vision history and is treating my specific issues. My eyes never feel like they have been abused when I leave his office. He's careful, considerate, knowledgeable and never rushes. I highly recommend them!

Had cataract surgery and annual checkups. Staff and doctors are very good. Very professional…read morebusiness but also friendly.

I have been a patient at Vision First for about three decades, and I have always had the utmost…read moreconfidence in their doctors and staff. The optometrists are knowledgeable, kind, and always take my input seriously. As my vision needs have shifted over the years, they have always explained clearly exactly what's going on and what the options are to address it. They get me in and out in a reasonable amount of time, but it never feels rushed. The staff who handle the billing and insurance and the people who help you select eyeglasses are equally courteous, professional, and prompt to handle any request. I was especially impressed when I once called to make an appointment because I'd gotten part of a ripped contact stuck in my eye. They told me to come in immediately. As soon as I arrived, a tech was able to remove the sliver of contact that was stuck and causing a lot of irritation, and they didn't even charge me a penny for doing so! I have had only positive experiences at Vision First in the 30+ years I've been coming here, so I will recommend them to anyone looking for a good optometrist or place to purchase glasses or contacts.

My wife and I went to this place 4 years ago and I had trouble with my new glasses out of the gate…read morebut the folks there convinced me that it was not the glasses but my vision. About three weeks ago I went back and got the eye exam and I told the eye doctor I had always had trouble with these glasses. They did not seem to transmission from close to far like all my other glasses had. He explained that there was nothing wrong with my glasses. I disagreed and suggested we leave it there. i just wanted to make sure my new glasses were right. I picked up my new glasses this last week and it is amazing how my eyes have improved. They work great with these new progressive lenses in the regular and sunglasses. I do not have to take them off to read or to work on my IMac. It couldn't be that these new glasses were ground differently could it? It had to be my eyes because the eye doctor said my lenses were progressive lenses. I am just glad these new glasses are better. The moral of the story is to not let anyone convince you that your new glasses are ok when they are not. I should have rejected mine 4 or 5 years ago instead of letting me believe my issues were normal.

I've been coming here for over 15 years. I like that it's a family business. They remember me from…read moreyear to year! Unlike some of the newer chain places in town that speed you along through different techs and stations, at Pal Optical, you're with the actual physician the entire time, one on one. You're never pressured to purchase anything additional. And they genuinely care.

One of the few remaining ORIGINAL DECADES - OLD LEXINGTON FAMILY-OWNED BUSINESSES. I am so…read moreimpressed with the superior service and care! I appreciate that they keep overhead low to maintain the best prices in the area! They DO spend money on the latest, most advanced equipment for the various tests that are the hallmark of a thorough eye exam. The doctor was personable and genuine in addition to being the consummate professional. The receptionists were outstanding and ran the office with respectful consideration towards fellow staff to ensure the customers an optimal experience. And optimal it was! On the eyeglass side of the store, I was greeted by James and Carribean who offered their expert opinions on what style looked best for my face shape. They too, were super pleasant and knew their stuff! My new glasses were ready in two days. I was allowed to bring my frames, and they only charged me for the lenses and nothing more. They hit a home run at the first fitting. There's a reason that they have been established in the same office space all of these years. Long before Yelp, Pal has withstood the test of time because of their fine reputation amongst those of us in the area who have shared our experiences via word of mouth in our community over the years. Excellence in care and old-school charm reign supreme at Pal Optical.