I rarely write reviews, but this experience has been so frustrating that I feel obligated to warn…read moreothers.
I have prior experience with high-end home automation systems, including a professionally installed system in a 12,000 sq ft home that worked flawlessly for years. Based on that background, I had clear expectations for quality, reliability, and professionalism. Unfortunately, this company failed on all fronts.
This project cost approximately $30,000-$50,000, yet from the beginning, the work was disorganized and inconsistent. The technicians who came out often appeared inexperienced and unsure, as if they were learning on the job. I repeatedly had to explain basic issues myself, which is unacceptable at this level.
One of the most critical problems is the doorbell camera system. It frequently does not ring inside the home, causing me to miss important deliveries from UPS, FedEx, and USPS. This is a fundamental function, yet it has never been properly resolved despite multiple visits and attempts to reprogram the system.
At one point, they blamed my internet and insisted I replace a highly reliable router. I spent nearly an additional $1,000 following their recommendation, but the issues still remain. This clearly shows a lack of proper diagnosis and technical understanding.
Communication has also been extremely poor. Before the contract was signed, responses were immediate. After payment, support has been inconsistent, and my recent email has gone completely unanswered. That is not how a professional company should operate.
In addition, I cannot recommend the Control4 system itself. The application feels unstable, poorly developed, and full of ongoing bugs. Even a quick look at user feedback reflects widespread dissatisfaction. For a system at this price level, this is simply unacceptable.
Overall, this experience has been extremely disappointing. Based on my experience, I strongly advise others to look elsewhere if they expect a reliable, professional, and properly supported home automation system.
