I can't say enough good things about the VisionFirst location in Scottsburg, IN. Dr. Angie Buchannan and Zack Harper are fantastic--1000/10 recommend! You won't be disappointed!
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Dr. Angie Buchannan is outstanding--my family loves her, and now I understand why. She's very knowledgeable and helped me find the perfect glasses for my complex vision issues. I traveled from Indianapolis, IN, because I've struggled to get the right prescription before, but thanks to Dr. Buchannan, my vision is improved and I can see more clearly with my new glasses! She even included a handwritten note with my glasses, which I've never received from an eye doctor, and I've been wearing glasses since I was 3!
Zack Harper, the office manager, provided exceptional customer service. He was extremely helpful and patient while I was picking out frames, never rushing me, even though I can be quite indecisive. When I returned a couple of weeks later to pick up my glasses, we discovered the glasses had been mistakenly shipped to Frankfort, KY location, over an hour away.
Zack went above and beyond to resolve this inconvenience. He offered several solutions, and when he learned we were planning to drive to the Kentucky location due to my tight schedule, he insisted on going there himself the next morning--on his day off--so he could meet us back at the office to adjust my glasses. Keep in mind, this location is closed on Saturdays, which made his gesture even more remarkable. My mom and I have never experienced such amazing customer care! Zack clearly cares about the business and his customers! He deserves an award for going the extra mile and exceeding our expectations!
We will be recommending everyone we know to this location! Thank you, VisionFirst! read more