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    VisionFirst

    3.0 (2 reviews)
    Open 8:30 am - 5:00 pm

    Services - VisionFirst

    Eye exams

    Eyewear fitting

    Retinal imaging

    VisionFirst Photos

    Recommended Reviews - VisionFirst

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    4 years ago

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    Elizabethtown Eye Care

    Elizabethtown Eye Care

    2.5(6 reviews)
    11.8 mi

    Excellent service, and exam. Friendly staff. Got an appointment really quick. Other places was like…read more2 months away.

    Last year I got talked into going to this office for my annual exam and new glasses. My mother has…read morebeen going to this location for decades through several changes of providers who have purchased the business. Honestly I have waited to post this review until I could finally convince my mother to stop going to this practice and we could pry her extensive records out of their hands. It did take a great deal of difficulty to get my mother's very much needed medical records from this office. I went in for my exam and the place was operating at it's usual disorganized system. I was amazed that they got anything done. Finally I see the optometrist and after a very cursory exam she writes a prescription. I go out to fill it and expect it to be easy as I have brought the frames I wanted to use, well they rejected one set of frames so I had to get something there. Ordered my glasses and they gave me a date that my glasses should arrive. The readers that they made me select one of their frames for actually arrived early. The promised date arrived and I called and they said oh your progressives should be here any day now. I called back a few days later and was told any day now. Once the glasses were a month late I stopped into the office. They start frantically looking through things, oh and by the way, my insurance had already paid their portion of the cost and I had already paid the remainder of the cost. So the office was fully paid and I had no new glasses. To make a long story short despite my repeated numerous calls the staff had never actually checked on the status of the order. The glasses had never actually been ordered from the production lab. Once the optometrist heard this she tried to excuse her office's error by blaming it on Covid, which is shameful. Covid had nothing to do with her office's lack of action. It was pure laziness. Even though the practice told me that they would reverse the insurance charges I kept checking and they never did. Also once I got the progressive lens they were not helpful to me as the prescription was not right to correct my vision. I was so happy when I could go to a good optometrist and get a new pair of progressives that actually correct my vision on every sight point on the lens. As an aside, at this practice when my mother who has no vision insurance bought new glasses, she paid significantly more money here than she paid this year when she purchased new glasses, so watch your wallet if you do decide to actually go to this practice. Stay far away from this practice!

    VisionFirst - opticians - Updated May 2026

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