Today, my son and I picked our glasses up from Expert Optical. It was the first time we'd ever been…read morehere, but am certain it will not be our last! We actually wound up paying less for BOTH pairs of glasses than I would have paid for mine alone at any other establishment in town. I got trifocals (my first year with them) and chose no-line, laser cut lenses in feather-light frames and I couldn't be happier. My son, who has always had to have very thick lenses, got to choose thinner lenses (thanks to Mr. Beeler letting us know they were, in fact, an option), as well as titanium frames and transition lenses. All together, even with all the extras, we paid far less than we would have paid anywhere else! In addition to the excellent products, the service was above and beyond what we expected as well. We had everything thoroughly explained to us and there was absolutely no pressure to upgrade at all. The wait time was much less than what we've spent in the past at other places, waiting to be served. Overall, it was a very pleasant experience. Reading the reviews is one thing, but as I sat in the waiting area (being inquisitive like I am) I spoke with many who were also waiting for their glasses. The conversations were all the same - each of these customers had been told about Expert Optical by a friend and had found their way to see Mr. Beeler and his wife personally. And the rest, as they say, is history! They became tried and true customers of an establishment that truly cares about their customers! If you need glasses or have glasses that need repairs or adjustments, you should definitely take the time to visit Expert Optical! You won't regret it. I didn't and neither did any of those I spoke with on two different occasions. Besides, in this economy, you owe it to yourself to save every penny you can, and this is a good way to do it! Thank you, Mr. and Mrs. Beeler, for excellent service and affordable glasses. You're doing our community a great service!

my whole family has been buying glasses off of Stacy and his wife for several years. always very…read morehappy with their products and expertise.

I swore I would remember her name, and yet I didn't. It will be hard to leave a review for said…read moreperson, but here goes. They were great, they helped me get my glasses fitted correctly, even though my glasses were not from there. Not once, but twice (2 different pairs) with a friendly personality and amazingly helpful. I have been in this store in the past, shopping for new glasses, and a bit earlier for glasses I purchased, and every time I have been in, they have all been fantastic.

The extended warranty they sell is useless. They sell you an extended warranty but then when you…read moreneed it, the manager gives you all the reasons why they won't honor it. They make it next to impossible to use. The manager was dismissive and obviously could not have cared less. I'm a longtime customer and I spent $1600 on two pairs, after insurance, on that trip. I needed the warranty for only one pair of glasses I am still within the warranty period but the manager told me it had been too long to work with me on it. ??? I will never be back. Their extended warranty is a scam. They sell it to you, take your money, but don't tell you how hard it is to apply it. Seems like fraud. I'm filing a complaint with the BBB for fraudulent sales.

Very helpful! Had been seeing "floaties" for a while, increasing after 2 falls. Dr. Kristen…read morediagnosed partially detached retina, got me into B&B within the hour where the retina specialist scheduled surgery next a m. saving my sight

The friendly and professional atmosphere from Dr Borders and his staff is obvious. I left my…read moreprevious eye doctor because I was not happy with my last 2 visits. My prescription glasses were not working for me. I was surprised when Dr Borders showed me pictures of my retina which shows a serious issue. He asked if my previous Dr said anything about this or about my cataracts. No he didn't. He said everything was OK. Dr Borders said I am on verge of losing sight in one eye, plus I definitely need my cataracts removed. I am glad that he was truthful and direct with me. He immediately got me an appointment with a retina specialist as well as a cataract doctor. I now feel like I am on right track to save and improve my vision, thanks to Dr Borders.

Called for an hour straight with no answer because they took lunch but did not display this online…read moreon Google, it is on there website after navigating through many tabs at the very bottom. The selection of frames is very small and very overpriced as well. Once I did get a hold of someone instead of addressing my need he just wanted to argue about where the hours are displayed

I would HIGHLY RECOMMEND. The service was great and Amber is great at her job and did a great job…read morehelping me pick my frames. We will be back. Thank you!

My wife recently went to Visonworks and wrote this review for me to post:…read more I went into Visionworks with a prescription from an outside specialist. The office was busy! I signed in and waited to be called. When I was called I quickly realized I signed in on the wrong sheet. I went over to the front desk, gave my name, insurance information and copy of prescription. I was called about 15 minutes later. I had already picked out four frames. Amber Hall asked me... what do you like or dislike about these frame? Then she said, Hey, let's go looking around and try some frames on. During that time she asked, what's your favorite color? I said, Green! We found several green frames in different styles. She spent time to help me feel comfortable! She went over frame-by-frame, she discussed all options with me, she was friendly and kind, allowing me to trust her, but ultimately she allowed me to make my own decision! Thanks Amber, you're the best!

Excellent service, and exam. Friendly staff. Got an appointment really quick. Other places was like…read more2 months away.

Last year I got talked into going to this office for my annual exam and new glasses. My mother has…read morebeen going to this location for decades through several changes of providers who have purchased the business. Honestly I have waited to post this review until I could finally convince my mother to stop going to this practice and we could pry her extensive records out of their hands. It did take a great deal of difficulty to get my mother's very much needed medical records from this office. I went in for my exam and the place was operating at it's usual disorganized system. I was amazed that they got anything done. Finally I see the optometrist and after a very cursory exam she writes a prescription. I go out to fill it and expect it to be easy as I have brought the frames I wanted to use, well they rejected one set of frames so I had to get something there. Ordered my glasses and they gave me a date that my glasses should arrive. The readers that they made me select one of their frames for actually arrived early. The promised date arrived and I called and they said oh your progressives should be here any day now. I called back a few days later and was told any day now. Once the glasses were a month late I stopped into the office. They start frantically looking through things, oh and by the way, my insurance had already paid their portion of the cost and I had already paid the remainder of the cost. So the office was fully paid and I had no new glasses. To make a long story short despite my repeated numerous calls the staff had never actually checked on the status of the order. The glasses had never actually been ordered from the production lab. Once the optometrist heard this she tried to excuse her office's error by blaming it on Covid, which is shameful. Covid had nothing to do with her office's lack of action. It was pure laziness. Even though the practice told me that they would reverse the insurance charges I kept checking and they never did. Also once I got the progressive lens they were not helpful to me as the prescription was not right to correct my vision. I was so happy when I could go to a good optometrist and get a new pair of progressives that actually correct my vision on every sight point on the lens. As an aside, at this practice when my mother who has no vision insurance bought new glasses, she paid significantly more money here than she paid this year when she purchased new glasses, so watch your wallet if you do decide to actually go to this practice. Stay far away from this practice!