Excellent service, knowledgeable staff with years of experience. Great selection of quality…read moreframes in a variety of styles.

Eye Works is an eyeglass boutique in the Somerset neighborhood of N. Ames. It is close to campus…read moreand easily reached by Cyride bus.. Ric, the owner, is highly skilled in measuring and creating lenses. His eyeglass styles are current with those found on both coasts. (I've lived in LA and NYC) Most frames are made in Italy, France, Japan and other countries known for making high quality and durable frames. (I wear Prada, Burberry and ProDesign Denmark frames.) Ric's selection is wide in price, quality and style. I highly recommend Ric and Eye Works.

I really liked the Optometrist, he was very helpful and took his time to make sure I understood…read moreeverything

Great service, personable staff, wonderful doctors, clean, a little on the high side but you get…read morewhat you pay for!

They were more than happy to adjust my new glasses until they got them exactly as I wanted them. I…read morehad a broken nose and they were hard to fit. I had a employee see what he could do. He put some silicone nose pieces in and they haven't fallen down once. I have had a broken nose and could never get glasses to stay. I am happy to say they stay now.

I had a great experience at the Pearle Vision in Ames. The optometrist got my prescription right,…read moreand Kristie helped me pick frames (regular glasses and sunglasses) that are a great fit for my face and what I was looking for functionally and aesthetically. She was very knowledgeable and professional and took the time to pull some options for me to try out. Her coworker was also very nice helping the other customers. I thought the prices seemed reasonable, the process was easy, good selection of frames, and the glasses arrived in a reasonable amount of time. I am happy with both the glasses and sunglasses. I highly recommend!

Went in to pick up glasses for my son and had to wait. Not a big deal but as a technician became…read moreavailable and knew we were waiting, but proceeded to walk to the back and make a phone call. We had to wait over 30 minutes just to pick up. The glasses are over priced comparing same frames and lenses at other places, but we had already ordered. We won't be going back.

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!

Great customer service! They graciously replaced my very old battery while I waited and couldn't…read morehave been more helpful.

I want to give a shout out to Anthony, Karina, and Mike forgetting my car back on the road quickly…read more I have an Audi that I discovered requires some specific programming for the battery management. Typically that requires the dealer involvement. The closest Audi dealer is in Des Moines and not terribly convenient to get to. They went out of their way to help me out, Got my new battery installed, got it programmed and I was on my way. Car is running like a champ! Thank you!!

Unexpectedly spent more time in Ames than planned, but this store saved me, and I want to thank…read morestaff member Nancy for her help and pleasant customer service. The store has a terrific selection of men's clothing and I was grateful to be able to have not only a well-stocked store but a high level of customer interaction.

The customer service at this J.C.Penny's location top to bottom is absolutely amazing. The mall its…read morein might have seen better days, but whoa, does the caring attentiveness of the staff more than make up for that! Would definitely highly recommend. A special shout out to the young lady who helped me pick out a gift for my roommate in the Sephora section. I think her name starts with an R? Her customer service skills are off the charts amazingly high!

Horrible products, cheap glass from China and the bong we got doesn't even work no refund policy…read moreeven though they don't have any signs or tell you before purchasing. Won't be getting anything from this place ever again. Nothing but a vape shop that sells sh** bongs on the side. If you're looking for quality glass don't go there.

Helpful young lady. Made me feel comfortable and answered all my questions. The store was clean…read moreand organized.