I have been trying on Phone for 20 minuets to get in touch with your branch in Redditch I came in to the store on the 26-08 20 for new glass's and after testing the optician said i had a shadow behind my one eye, she said she would refer me to my doctor sending him by email a report he never received it so phoned VE and she said she would send report to me for me to take to doctors and know that he had received it, that never came so phoned again she said she would put another in post I still have not received that phoned again and no one answering after 20 mins not good read more