Vision Express' service in Bedford is frustrating and disappointing.
Here are 4 reasons for not choosing Vision Express (VE):
1. Incompetence -
VE gave me the wrong contact lens boxes. I checked on the prescription printout VE to see if the contact lens box was correct, and my contact lens prescription was also missing on the printout. I had to rely on my hunch that the what VE had given was incorrect. If I had not called up VE to double check, I would have been given the wrong contact lens and wearing them and causing damage to my eyes.
2. High Prices & Deceptive pricing
VE charged me 70 pounds for two boxes of lens after my contact lens fitting. The market rate on many online retailers is 20 pounds per box. VE charged me almost 35 pounds per box. If I chose not to buy the boxes, I would have to pay 35 pounds for the contact lens fitting that was "free". I found out that the contact lens fitting is not really "free" - VE includes the 35 pound contact lens fitting in the 70 pounds, making each box 20 pounds per box. VE should be clear about the price of the contact lens fitting upfront and charge the customer the 35 pounds up front. Don't tell them something is free when it's not. VE should then charge separate and reasonable 20 pounds/box for their contact lens. Currently the pricing is confusing and deceptive.
3. Lack of Resources & Inconvenience
VE does not have adequate inventory supply. For my contact lens fitting, VE used a different prescription and told me that my lens were not in stock. When I came to buy another brand of lens after the test, VE still didn't have the lens in stock. I had to wait almost a week to pick up my contact lens. When VE then gave me the wrong lens, I had to wait again for another 3 to 4 days and make another trip. Each trip cost me time and travel cost money. It's high inconvenient.
4. Lack of Value
VE charges 35 pounds for a contact lens fitting that takes about 5 minutes. For an experienced contact lens user, this process seems extraneous and almost a waste of time. The customer has no choice and has to be charged one way or another for this expensive test. read more