have always used Specsavers' service and my wife also used it this time. But I am very disappointed. I am still waiting for my glasses and I have received no update My appointment was on the 4th of April. Customer service told me they would call me when my glasses were ready for collection, but I never received any call or update.When I called again, customer service said they would confirm with their manager. My appointment was at the Bedford branch My wife also got new glasses because I recommended Specsavers to her but now both of us have decided that we will not use Specsavers again From next time we will go to Boots. customer service misled me They recommended two pairs of glasses even though one pair was enough for me. They did this just to make more money. I had to buy two pairs but later I found out that one pair would have been enough. Now I have to pay again for new glasses, and the second pair I bought is wasted You can investigate this with the Bedford branch to see what happened with me. The manager said that you should come, we will do your eye test again and we we dont charge you. But when I went, my eye test wasn not done because they said there is no need to do it again and they also said they wont charge me. read more