This store always looks tempting. It is a little out of the town centre but well worth the walk to…read moreget there. The window display is great. It is very shiny and bright. The shop has lots of items. There is something to suit everyones budget. The great thing about the shop is that the often have some great sales. I have picked up a greatly reduced necklace in the past which I love.

From the owner: Baker Brothers have been creating jewellery of merit since 1839 and in an industry where heritage…read moreand reputation count for so much, the long-established name of Baker Brothers is now a byword for high-quality jewellery, luxury watches and exceptional customer service. Our Bedford-based boutique is home to a range of renowned jewellery designers, luxury watch brands, and our own in-house designs and innovations, all showcased in our beautiful showroom. Please feel free to contact us to arrange an appointment and we'll be happy to help.

I have visited here quite often whilst living in Bedford, for various reasons. The staff have…read morealways been helpful, even when they can't provide what i'm looking for - one example - I needed a necklace that a friend had seen in their catalogue, and I needed it quickly! The sales assistant phoned round all the stores in London for me to see if she could find it and said if they had it she would get her husband (who worked in London) to fetch it and bring it back to the shop for us (she obviously sensed our desperation!). Unfortunately no stores had it, but it was a lovely gesture! The shop is quite large and very light and spacious, there is always more staff than customers in this branch - even though it is located very centrally in Bedford. They often have a good stock of sale items in here.

Whilst the staff were friendly, the ongoing customer service is appalling. No phone call when…read morepromised, no text message to quote for repair, no answer to an email requesting information. Consequently a simple repair job has currently taken almost a month and am still waiting for the estimate. Very Poor service/