This is a nice Vision Express location, located on the lower level of the Trafford Centre, I have visited this store a couple of times over the years, and more recently I actually visited this store and returned to becoming a customer with Vision Express, down to their in-store environment and glasses selection.
The store has been refurbished within the past year or two, meeting the new Vision Express branding, the new logo and interior of the store look much more sleek and modern overall.
One thing I like about this store, is they have a fantastic selection of designer frames, including brands such as Gucci, Tom Ford, Hugo Boss and Burberry, without locking them down behind a key, this makes the in-store experience much simpler and interactive, as you can try on glasses in your own time, without having a staff member standing over you and chatting, it's much more relaxing, independent and peaceful - This is a huge advantage over my local Vision Express at Manchester Arndale, which seems to lock them all away.
My biggest criticism with the selection of eyewear overall would be the need to move towards frames, that have thick temple tips, I'm not sure if this is the way fashion is going, but I find them to be really uncomfortable, and the selection with the thinner rims is much less.
The staff here seemed friendly and knowledgeable, and I also appreciate Vision Express' return policy, I was originally unhappy with the discomfort of my original glasses, caused by the thick temple tips and weight, and I was able to swap my glasses over, paying just the difference in the cost of the frame, no questions asked.
The prices for designer frames are also competitive compared to high-street rivals, I actually found them cheaper compared to Boots nearby, and buying direct with some manufacturers such as Oakley (The cost of buying lenses directly from Oakley is insane!)
4* - Overall, this Vision Express selection has good service, competitive pricing and a good returns policy, a few minor flaws, but they've helped won my custom over, and I hope it will continue. read more
