Vision Express at intu Derby is an average, A-OK location of the optician chain, I came in here to take a look around their selection of spectacles and also get my glasses adjusted which have became rather loose.
I do think the store was overstaffed, the staff working did seem a little loud and they were obviously talking to each other, I get having a conversation is fine when the stores quiet but they just became rather loud and even began to distract the lady working on my glasses, meaning I was worried she could have made a mistake or it could have ended up taking longer than it should have: she didn't make a mistake however and the staff were professional and able to answer whatever questions I had, so the service was okay.
The selection was okay, they didn't have the more premium ranges which many other stores have but they did have a satisfactory selection from designer brands, I was told they didn't stock TAG Heuer anymore due to licensing issues which is why the person who was helping me didn't want to adjust my glasses too much as she couldn't replace them anymore if they did break. The TAG Heuer is only available in certain Vision Express stores now due to the strange recall.
Pretty average store, I would feel happy using them while in Derby although Vision Express do have many better branches, this remains one of the better opticians within the mall and city of Derby. 3* read more