Been with them for years, and not happy with the customer service lately. I notice that they treat…read morepeople who have insurance plans a lot differently, than those who on ODSP. I have been on both ends. And it's disgusting. ALL customers should be treated with respect and dignity. You never know what someone has gone through and being treated less than, is just NOT ACCEPTABLE.

I would give a minus one if I could. WORST experience I have ever had. So many excuses and flat our…read morelies. 6 times the glasses were sent back and still not right because the office and/or lab screwed up. Optometrist gave RX ot did not come back right then another person who claimed to be an optometrist looked at eyes, took measurements and changed RX now the lab is completely confused. Left with no glasses and finally got a refund foe glasses only (which was another screw up) and now I have to pay out of pocket for another exam. I am a senior and $100 is a lot fir me. Terrible place, don't go

I am a new customer at George Optical and I am so happy to have found them. Located on Pine Ave in…read moreNiagara Falls, it is wonderful to have an experienced and friendly team combined with a great selection of frames. George Optical carries well-known names such as Ray-Ban and Oakley, Gucci, Dolce and Gabbana, and more. New to their selection is the Salt brand which is also a great quality brand but possibly not as widely known to this area (yet). There are great options in all price ranges, also a great selection of frames for kids. I have purchased a great pair of Ray-Ban sunglasses, as well as a gorgeous pair of Barton Perreira glasses, and I, am very happy with my experience from start to finish.

It took a month for my glasses prescription to be available. I had to wear a different prescription…read morein my glasses and sunglasses. This caused headaches every day. They don't care as long as they get their paycheck.

Staff are very helpful and easy to talk too. good location…read moreand I enjoy picking my glasses that fit me right :)

I have gone to eyewear studio for about 3 years the second time they over charged me for glasses…read moreand then had to put new lenses in my glass. I was just there yesterday they do free eye exam with the puchuse of glasses so I did my normal thing waited to get my eye tested and picked out glasses I liked. I have 2 coverages so my glasses would be 100% coved. I would have had to pay the difference for my husbands and then been reimbursed. Instead they charged me 65$ for an eye exam then I called today to find out why and his answer was because of my husbands coverage. Of and that my lenses would cost 80$ to put on my glasses witch I know if a lie because they over charged me last year 40 - 50$ to put them in my old glasses. So not impressed with them will NEVER go back to them and 100% don't think anyone should because you will get ripped off and lied to

I purchased Nike Rx sunglasses from this place about 9 months ago and put it through my Employment…read moreVision plan. The staff treated me well knowing it was an insurance plan. As fate would have it I dropped by sunglasses and scratched the lens. I brought them back to purchase new lens under my retirement vision insurance Sun Life. Some Customer Rep name Kim informed Sun Life was auditing Focus Eyewear and Focus will not be doing claims through Sun Life ever! Kim was going to charge me 100% MSR for new lens...no reduction in price ..no discussion...no nothing....I kindly said I was going else where .......Kim.....very rudely turned her back to me as I said it was very unfortunate I had to go elsewhere....btw I was a repeat customer....WAS! I want to emphasize UNDER AUDIT folks! Please be very careful folks about little Kim and Focus!

Horrible experience. It started with the optometrist yelling and swearing about something in the…read morehallway, then mind blowing rudeness from the balding blonde woman, and then when the staff learned that I didn't like any frames there and was going to shop around, they took my prescription from me (after spending over $100 for an eye exam with them) and refused to let me leave with it. I had to pay for a second exam somewhere else.

I am a Senior Citizen. After being cataract surgery I went to HakI'm Optional for glasses along…read morewith my new prescription. I contact to the front desk. There was a very nice girl MansI who required some documents which had to be issued from ODSP. She help me to obtained that document from ODSP on my behalf & to help me to choose glasses as well. She impressed me the way she dealt with me. I appreciated her services & wish for her bright future. I recommend.

I went in with cash needing new glasses right away as my were broken and I just couldn't see- after…read morepaying and picking out my frames I asked for a tint on one pair - that pair - the tint was so much lighter than I wanted so I inquired after the second pair and they said it was going to take a few more days as there was a problem with the lenses and no receipt for the tint on the ones I had could be found. 2 weeks later I call them inquiring after the second pair and they said "we've been trying to call you- the number is not in service" so I will go pick those ones up today and attempt to get the first pair tinted properly ughhhh Never again