I created a Yelp project to have a thermocouple and safety valve replaced on my O'Keefe & Merritt…read morestove. I received a quick response from Steven P. saying he knew the type of stove and could replace the thermocouple and safety valve. So I made an appointment for stove maintenance, but when the repair man showed up, he said he wasn't licensed to repair gas stoves. Like seriously, WTF, why waste everyone's time?

The service man they sent was very knowledgeable and quickly diagnosed the problem. However, he…read morealso told me the cost of the repair would be very high, and it was probably more cost-effective to replace the 20-year-old machine. I took his advice ad bought a new washer and dryer.

Extremely disappointed in the lack of professionalism. Gaary was not only incapable of installing…read moremy smart toilet but he promised to come back. I had no toilet upstairs by my bedroom. He left the old toilet that was broken back upstairs, but most importantly said that he'd be back the next Sunday to help. He never responded to me the several times I called and texted. I had someone else come out he was able to install both of my toilets within 2 hours. I also left Gaary in my house alone while I ran to Home Depot five times. Not comfortable with that considering he never responded to me after paying him for basically bringing toilet up and down the stairs. Do not recommend for lack of professionalism and doing what he said he would do.

Quick and affordable service. Fixed my GE washer within 3 days of the initial call. Payment is…read morereceived via Zelle.

These guys were great, John (I believe was his name) came and fixed our gas range after it was…read moreimproperly installed/converted from natural gas to propane. Knocked everything out in about an hour and showed me how to adjust things so I wouldn't need to call them back. Great service

Amazing, honest appliance repairs. John repairs refrigerators, dishwashers, warming drawers, ovens,…read moregas and oil furnaces, washers, dryers, ice makers, coffee makers, popcorn machines, cooktops, ice machines, wine coolers, trash compactors, and soon air conditioning units. Great small, family business to support. Excellent value -- John refunded my money for a part that he bought, but it turned out that I didn't need.

Toms great I've been using him for at least 20-25 years if not more!…read more On time, never had to come back he's an excellent diagnostician..

We called Tom over the weekend and left message about our not-so-old washing machine (3 yrs) being…read moreon the fritz. I'm so impressed with how quickly and efficiently he works! came over within a day of calling and had the part in his truck! Tom assesses the issue fast, is courteous and was able to fix it the same day of visit! Truly just excellent work! Phil R. Pitman NJ

My oven was not heating properly, and the preheat light stayed on. I contacted the company via Yelp…read moreand the owner, Tariq, responded promptly, I set up an appointment the same day and he came on time. He knew what the problem was immediately, explained it to me, and gave me the cost (which was very reasonable). He replaced the part quickly and turned on the oven to make sure it was working properly. He even gave me a 90 day warranty on the part. If you want fast, courteous, and professional service, call Wilcox Appliance Repair. You won't be disappointed.

My dryer was starting to make some funny noises when starting. Given that both the major…read morecomponents were still working (heat and spinning), I decided to get quotes on replacing all of the rollers, belt, and tension arm. Tariq started by providing a true quote for the work I was requesting instead of the rest of them giving me a service and diagnosis fee. Tariq showed up within the provided window and was very considerate by offering to take his shoes off when he saw the hardwood floor. He is very knowledgeable about his trade and has a great personality. We chatted throughout the repair and the work was soon done. I would recommend Tariq to anyone, and my wife has already done so on our HOA's Facebook page.

I have a Trane HVAC unit in my apartment, and I had some questions about it. I got a prompt…read moreresponse from the company, and found them highly professional to deal with. I looked at their website, and saw that they do duct cleaning, and the reasons for doing it. I called on July 3rd and I said I would like to hire them for the service. I gave them the square footage and and overview. They said they could see me on July 5th at 9AM. At 8:59AM a serviceman arrived. He explained what he was going to do and then went about cleaning the ducts. He said there was a moderate amount of dirt, and that he has seen worse. After he cleaned the ducts he vacuumed the unit itself, and then blew a chemical into the ducts that would kill any bacteria that happened to be there. I thought it was good precaution to take. He also showed me a better way to put the filter in the unit. I gave them 5 stars -- only because they didn't have an option for 6 stars. It's great to know there's a company like this out there.

I made an appointment with them to come service my HVAC system. They were to arrive between 12-2pm…read more At 1215pm I receive a call that they were not going to come today because two employees didn't show up for work. I had scheduled my day around them coming--they didn't know the employees didn't come to work until 1215? There was no way they could have let me know sooner and respected my time? They asked if I wanted to reschedule for the next day or wait until they knew whether they'd be able to make the appointment I made. Wait, what? They're offering to give me another appointment window that they don't think they can make? Why would I ever take that option? I've decided to go with someone else. I wonder if Kanze would charge me a no-show fee if I wasn't at my house at the designated time...

Prompt service. He was able to work me the day after I called. Very courteous…read more Diagnosed problem and promised to return with the part in a few days Quoted me a very reasonable price Highly recommended

Holy moly! What a rip off. They will charge you $110 to take a look at it and then parts + labor on…read moretop. Typically companies apply the diagnosis fee towards the parts + labor but not this company. Sounds scammy. For background, I knew exactly what the problem was and had the model number for the part to be replaced. It was a belt for a washer. Still wanted to charge me $110 to "diagnose". What a joke.

Tal provided excellent service when diagnosing our non-starting dishwasher, which was displaying a…read moreblinking green light. He arrived on time and quickly identified the issue, performing a successful factory reset to restore function. Due to the appliance's age (20 years) and the discontinuation of replacement parts, he advised us that if this happened again, he would replace the dishwasher. I was highly satisfied with his promptness and expertise and would hire him again.