After a purchase of a Quincy 60 gal. Compressor in December . I received a $200.00 gift card…read more Returned today to use the Gift card. Inadvertently the $152.00 purchase was placed on my debit card. Having realized my mistake, I asked Karen(cashier) to void that and place today's purchase on the $200.00 gift card. Cashier asked repeatedly for help to complete the transaction. Her Boss Sam left the cash out area; then talked through the walkie talkie . Shaun appeared and rudely attempted to to correct the error. The error was mine. Not the Cashier's . Please review employee relations at this store. The Cashier is treated like an Animal. Linda Summers

What a horrible experience at your Lakeland store I rode my motorcycle 25 miles across town as I…read morehave done many times in the past. Upon walking in a very arrogant employee decided to address me as boss man and told me to immediately leave the store because they do not allow backpacks as a 44 year old person who rides his motorcycle as could be seen by my helmet in my hand and I have been in this store many times I said no problem and left but did add I will never be entering your store again while your very rude and misguided employee still is employed there. That is no way to treat a paying customer so I am without the tools I need and you are without the money in my pocket I guess off to harbor freight anyway at least I won't spend as much. Money there. And to yelp to leave a unkind review

I live nearby this store and go frequently to pick up items I need. They have ALWAYS been extremely…read moreknowledgeable and helpful. I highly recommend them.

Every time I have to deal with the crotchety elderly employees at this store, I'm instantly…read morereminded why I should have made the longer drive to any other hardware store.

One of the best hardware stores you can visit. You get the personal touch, the hometown feeling and…read moreadvice if you need it. Everyone is friendly and helpful. An enormous variety of items, both common and uncommon to the expected hardware. Many kinds of materials, appliances, fixtures, key and glass cut to order, but also BBQ and hot sauces, travel cups/mugs, and plenty of other items. I prefer to come to a place like this, get personalized service, and support these businesses when possible.

LOVE this location and staff! Being a single female home…read moreowner, I always go in with pictures or pieces to something that needs repaired. The level of care and brain storming the staff put into my need is unmatched. I never have to search for assistance. There is always someone available asking if I need help. A huge shout out to Barbara and Tom today for coming to my rescue!

Commendation for Excellent Customer Service Dear Home Depot…read moreManagement, We would like to take a moment to recognize Nancy for the exceptional service she provided during our recent visit to your store. We visited in December. From the moment she assisted us, Nancy demonstrated remarkable attention to detail, professionalism, and warmth. She was highly knowledgeable about the products and guided us through the paint selection process with confidence and clarity, making the experience smooth and enjoyable. Nancy is a true ambassador for Home Depot. Her expertise, dedication, and customer-focused approach reflect positively on the company and create a memorable shopping experience. We left the store on a high note thanks to her efforts, and we will definitely be back thanks in part to Nancy. We believe she deserves recognition for the outstanding service she delivered. Sincerely, Jeff and Louise Wilson

The Good- Lots of stock on the shelves and seems to be…read morestaffed well. Pricing on some things is a bit high but relative to current market conditions The Bad- Went to shop for mini blinds. Nothing on the shelf fits but that's ok because these are made to be cut to the width of the windows. There is an apparatus right there to do so. HOWEVER, one sign says "We will cut to size in store while you shop" And then another paper sign that says "We don't cut grab and go mini blinds." Very confusing because I asked the adjacent department with cabinets and appliances if they cut blinds to the window width and he said the folks in blinds and flooring do. When I approached the person sitting at the desk and asked if he can cut some blinds down to my dimensions, he said "we can't cut them". I asked if customers are supposed to use the cutting machine to cut their blinds themselves or was it just for looks. He said, "We just can't cut them." My plan to initially buy 7 sets from HD plus some other items won't happen. Instead I went to Lowe's. I also have 6 additional sets I plan to replace but since HD won't cut to size with the equipment they already have, then my purchases will just be done elsewhere. If it's too much bother and if the customers are interrupting employees and whatever else is going on there in the store and there's no desire to sell goods, maybe I should just stick to the new "Blue" store closer to my house instead. Customer loyalty takes a while to earn but boy can it be lost in the blink of an eye. I realize this is being typed immediately after my visit and some personal passion is evident in what I've said above. I guess I'm a little peeved. My house sustained quite a lot of damage from Hurricane Milton. I've spent a generous amount of money at HD during this rebuild for materials and other supplies; walls, trim, paint, cleaning and storage items, etc. Seemingly simple home items like blinds may not appear to be that important on the surface. I've been living upstairs for more than 7 months. I'm at a point where I can move back into my bedroom on the first floor but need blinds for not only privacy but for blocking light. I still have to replace kitchen cabinets and attached drywall. There's additional renovations I'd like to do upstairs and will need floor covering, paint, blinds, etc. Easily a few grand at minimum. Something as stupid and meaningless as mini blinds and a lack to provide service for something that's been done in the past might be enough to cause my purchasing power to be redirected completely. You can buy a lot of items online from many sources and more often than not, at a better price. Folks like me show up at Home Depot and Lowe's for specific items and sometimes we just walk around and see what else we can buy that we don't need. But the main reason we go to the store to the shop....is the customer service. Without that, might as well find distributors online for all of our home needs. As cranky as this probably comes across, maybe look at a being said. Your BIGGEST asset and sale item is your service. When you only service expensive items and not the average purchased items, then you risk loosing most of your clientele. You can consider this review or ignore it. For the sake of Home Depot, I hope there is some consideration given to their meat and potatoes- "Service" Board associates sitting around chatting and ignoring customers probably isn't going generate the additional sales the corporation wants. Again, give it some thought or just dismiss the above. You have almost 17.1% of the US home improvement market against Lowe's at 15.2%. I'm sure you'll hold onto this lead.....for now. I would ask that you try to do better in the service area.

I spent a lot of time trying to find the right bifold doors for my condo renovation. Looked at all…read morethe big box stores and couldn't get what I wanted. I came across Capital Millworks on Google. It is sure refreshing to work with staff who appreciate their customers. I worked with Heather and not only found the Shaker Style Bifold doors I needed and at a great price as well. I highly recommend Capital Millworks in Palm Harbor, Florida.

So I purchased several items from Capital Millworks Handles…read morefor my new kitchen cabinets They were very helpful in picking the right size and style. Crown molding and baseboards I would have never chosen a 5 1/4 inch crown and baseboards I just thought it was too big. They were right it all looks great. The customer service they offer is out standing it was always a pleasure to go in and pick something up or place an order. If you need some help with getting the right look you should go see them...

My interior designer friend recommended I call them. I had…read morethe best customer experience. Nathenial helped me select the best quality sink for the price as well as the latest in technology in Faucet. Outstanding customer service. They delivered the sink to my Granite/ Counter top company and then delivered the faucet to my home. And sent me a heart warming thank you note for doing business with them. I did all my shopping remotely with them. Highly recommend.

**See Update** Order…read morewas placed on 8/13/24. No email or phone call response. Found them on eBay and sent them a message. The original order was placed online and my credit card was ran then. I've attempted to call numerous times (number goes to a different business, the extension doesn't work, and the mailbox is full), emailed from their website, and contacted them on eBay. From what I saw online, they're permanently closed at their Florida location. This was supposedly purchased at their Birmingham, Alabama location. I'll update/change this rating if there are any changes. UPDATE: The package was delivered on 8/15/24. There was a miscommunication issue that did not involve the seller. Package was delivered in 2 days. The review was updated.

Greg was very informative and knowledgable. Store is well stocked and organized. They have a lot of…read moredifferent tools and name brands. Will be back definitely to get that new brushless drill. Very nice change of pace from the big box stores, more mom n pop kind of place.