This isn't my regular Petco but I still had a good experience. This store is located at the…read morenortheast corner of US19 and Curlew Rd. in Palm Harbor. It's in the same strip center/ complex that a Sonny's and Publix are located. The store was large, tidy and didn't suffer from the aroma that is so prevalent in some other pet stores. We were in for just a second to pick up some dry cat food. My only complaint is that the Hill's Science Diet dry cat food is located on two separate aisles. These days, Hill's has quite a few types of food to address a panoply of cat maladies. So, it's easy to have your eyes gloss over when you're trying to find just plain ol' cat food. Mission accomplished! Checkout was effortless. The employees were helpful and courteous. If I'm up in Palm Harbor, I will definitely stop by again. I can recommend this location.

Extremely Unprofessional Grooming Service - Three Chances, Three Failures, Zero Accountability!…read more I have an 85-pound black Labradoodle, and on three separate occasions, this location has assured me they could groom him, only to fail to provide the service. At this point, I seriously question whether this location should be grooming large dogs at all. Let's start with the appointment process. They never called to confirm our appointment. When I called to confirm it myself, I was told their system was down yet again, and they couldn't verify the appointment. This is apparently a recurring issue. Before bringing my dog in, we went out of our way to explain his needs and provide specific instructions to ensure a successful grooming experience. We explained that he gets anxious at the groomer and doesn't like having his paws groomed, so we specifically told them to leave his paws alone. We also explained that he should go directly from the front entrance to the grooming table rather than being placed in a cage. We provided all of this information in advance because we wanted to set both our dog and the groomer up for success. He has NEVER bitten anyone. Yes, he's a big dog. Yes, he gets anxious at the groomer. But he is not some horrendously terrifying or aggressive animal who needs to be locked in a cage for three hours! Yet that's exactly what happened. Instead of following our instructions or calling us to explain that they were uncomfortable grooming him, they left him in a cage for hours without communicating with us. We had to call to find out what was happening. Frankly, it felt like they were holding my dog hostage. If you cannot groom him, CALL ME SO I CAN COME GET HIM! Don't leave an anxious animal sitting in a cage for three hours when you were specifically told that wasn't appropriate for him. When I finally arrived, I had to stand there for 10 minutes with a broken foot, waiting for an employee to explain why my smaller female dog had been groomed but my Labradoodle had not. Her explanation was that she was intimidated by his size. Here's the thing: I have absolutely no problem with a groomer admitting they are uncomfortable handling a large dog. I would actually appreciate that honesty. What I have a problem with is a business repeatedly accepting appointments, ignoring detailed instructions, failing to communicate, and leaving an animal confined for hours without providing the service. This isn't the first time, either. I've experienced similar issues with a previous groomer at this location. To make matters worse, when I attempted to address the situation with management, I was given what I believe was a fake name for the store's general manager. Nobody seemed willing to take responsibility. Three appointments. Three failures. Hours of my time wasted. And absolutely zero accountability. We did everything we could to make this a successful experience. We communicated his needs, explained his anxiety, offered reasonable accommodations, and trusted this business to care for our dog. They failed him, and they failed us. If you cannot safely and confidently groom large dogs, STOP ACCEPTING LARGE DOGS AS CLIENTS! Our pets are family members, not appointments to be forgotten about in a cage. Don't waste your time. Take your dogs somewhere that respects both the animals and their owners.

We got our gorgeous and sweetest little kitty from here who was about 5 months old when we adopted…read morehim. He's the love my of life and the most well mannered cat i've ever had! (i've had about 4 cats in the past leading up to this one). We renamed him Willow and I cant be any happier. Everyone there was very professional and even Willow's foster mom was there which really shows how much they care for they're animals here!

I was volunteering with the cats and got MITES in my eyelashes. When I told them about it... They…read moregave me NO response and did NOTHING about it I also volunteer for Pinellas county Animal control and it is sooooooo much better in every single way. GO THERE TO ADOPT

Great spot. Very sweet people who take care of my dog every time. Affordable and qualityread more

I have brought my Goldendoodle to this facility several times. Last time he was there for 4 hours…read morebarking in a cage "they were behind " . This time, I was very specific to get an appointment that he would not be waiting too long. Dropped him off at 2:15 for 2:30 appointment. At 5:00 I was told he still needed to be groomed (trimmed). In the mean time I heard him barking nonstop. They finally called me back at 5:45. Yea he looks great, but no reason to subject an 8 year old, 116 pond Goldendoodle to this stress.

This is a new location in the Woodlands Plaza in Oldsmar…read more We went for the pet grooming services, which were great. The staff is very helpful and patient with the dogs. Our groomer was Rowan and she did a great job on our pup! The only down side of this location is...the location. Being right next to the AMC 20 movie theater makes for a tough parking situation, even on a good day.

I have been a customer of Petsmart located at 3130 Tampa Rd., Oldsmar, FL for many years and slowly…read morewatched customer service decline. You have to search hard to find an employee to help you find an item and when you do find an employee they behave like they really don't want to be there. The employees have no customer service characteristics at all. I just get a blank stare and no personality whatsoever like they are all on the spectrum. I needed to find a specific dry dog food and it was hidden behind all this other dog food, totally unorganized! On occasion they are out of stock of an item or I can't find it and struggle to find an employee to help me. The most recent incident I had was paying $149.00 for dog training sessions, the cashier gave me a starting date, I arrived with my dog and told the class is full. WHAT? Why was I not notified with a courtesy call and given a rescheduling date? Once again, poor customer service and an unorganized store! My guess is Petsmart pays low wages, therefore employees have low moral and very poor training. On a more positive note, there is one lady cashier who is really pleasant and helpful. Corporate needs to step up and smarten up and live up to their name Petsmart!

I can't say enough great things about My Natural Pet! The owner, Russ, is amazing, extremely…read moreknowledgeable and always willing to take the time to answer questions and help you find the best options for your pets. It's clear he truly cares about animal health and well-being. The staff is wonderful. They're always professional, friendly, and welcoming every time I come in. The store has a great selection of high-quality natural products, and I always feel confident in the recommendations I receive. If you're looking for a place that genuinely cares about your pets and provides exceptional service, I highly recommend My Natural Pet!

We love Russ at My Natural Pet! He's so helpful and informative. You can tell he cares so much…read moreabout animals. And it's really nice that he always remembers his patrons. Just a really great place with lots of holistic options for your furbabies!

Amazing business with very friendly staff and have a much more lenient return policy then the big…read moresoulless corporate chains. If I can think of a negative it is that the selection is a little bit smaller, so if you want something very niche like silver vine, it may not be here, but they make you feel like family here. The prices compare to the chains but you can support a small local business. I love this place I will probably add more later

I have just moved to the area and i went to this shop. They were so nice friendly and walked…read morethrough the whole store with me helping me find the perfect care for my dog and cat.

My wife and I are total regulars -- we basically live here! We always roll up with our three furry…read morelittle chaos gremlins so they can zoom around and burn off that endless puppy rocket fuel. Even Coco, our 19-year-old queen, turns into a zoomie machine and runs around inspecting everything like she owns the place. My wife grabs an ice-cold Coke and settles in for the best doggy reality show in town, while I crack open a beer and play endless fetch with our Border Collie -- because apparently his "off" switch is still in the mail!

This place was so much fun, and we didnt even bring a dog. Like a dog park with drinks, a cool…read moregift shop, no dirt, and a membership fee. So free without a pet $10 day pass, and different levels of membership so ask the desk. If was nice playing with other people's dogs and meet other people. Clean place, nice people, and of course doggies. Oh and you can buy tunes to play on the speaker. Great place to spend some hours. Elevate your dog park experience.

Prices are a little high with the add-on of a grooming I…read morefind the staff friendly and willing to assist in all matters. Personally I was not too crazy about the grooming job that was done on my dog but it was okay.

I called to make an appointment for my dog and specifically asked for a CUT and shampoo. When I got…read morethere the woman asked what do I want and I said I need all the hair CUT off his butt, under his belly and around his face. Two hours and $44 later I pick him up, not one hair on my dog had been cut. I asked why they didn't cut his hair when I was very specific about the hair cut I wanted. The woman said you didn't tell us you wanted a hair cut. I said "what are they talking about we had two conversations about it when I made the appointment and when I brought my dog in." She said for an additional fee they will do it. The stylist was Lauren, I will never come her again.

Amazing staff, awesome new remodel, and the biggest assortment of pet products for all animals, in…read moreDunedin! Not only does the staff treat you like family but they know about what they're selling and always steer you in the right direction for any pet needs-dog, cat, small animal, bird, reptile, fish, etc. Management will order whatever product you need if they can get it in stock, and if they can't get what you're looking for, they will make awesome recommendations for something similar! There is no price gouging and above all they give back all year round to the community and the county! Family owned-YES! Customer service-1000000%!!!! Dunedin Pet Supply also has samples for your pet to try before purchasing, offer returns if items don't work out, offer coupons and amazing promos all year round, and work with local businesses to support one another. If you haven't been in, be sure to visit in the new year, or even before 2025 as they are running some awesome final promos for 2024!!!

I was excited to try this place out as we live walking distance away. I got there a little before…read moreopening, with a few other people. The employee (I wish I got her name) seemed inconvenienced as she opened the door and people were waiting. She had a very poor attitude while we were in the store, so we ended up leaving and going to PetSmart. I will make the drive over spending a penny there.

Lots of treats, accessories, pup friendly ice cream even!…read moreAdorable and locally owned, no chain! Seating in the back for pup friendly treat time!

Amazing friendly & helpful staff with a wide selection of healthy dog treats, toys, and Pinellas…read moreCounty's best dog ice cream for all your furry friends!