We had a very pleasant experience shopping for tile, backsplashes, etc for the home we are remodeling! We have been various places where you could not find a human body to help or even ask a question. Not the case here. Drew approached us soon after we arrived & guided us through all the areas needed to fulfill our needs. He was extremely helpful & also gave on-site as to which tiles would be good for shower floors, walls, kitchen backsplashes, and even our lanai selections. We really thought the displays were equally easy to view & see the finishes & textures. With so many options available, and so many selections to be made, it was refreshing to find a place that took some of the confusion of decision making! read more

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BIG shoutout to Dylan This associates patience, knowledge, and expertise really helped me out while picking out the perfect tile for a renovation I'm doing. So many choices in this store it could be overwhelming, but we narrowed it down. Super happy with the customer service here at this location. Great quality, excellent prices, and plenty of parking. read more

Floor & Decor - Beautiful tiles - Home Decor Near Me - Clearwater, Florida

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This was our first visit. We were hunting for some basic vinyl floor tiles. This store had a small variety to choose from...maybe 9 styles. They primarily sell ceramic tiles along with wood and faux planks. Everyone was helpful. Their prices seemed inline with other stores. read more

Floor & Decor - Home Decor Near Me - Clearwater, Florida

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We visited a few months ago. We were trying to match tile to older cabinets and were having a tuff time. A young woman that had only been working there a few months took us to a bottom shelf glass tile we absolutely loved. It was perfect the minute I saw it. So glad she was so well informed about products because we couldn't even see this one. Thank you, we absolutely love our kitchen now. Wish I remembered her name. read more

Floor & Decor - Home Decor Near Me - Clearwater, Florida

I ordered a large amount of tile on May 1, and was told it could be delivered by May 12. The tile ended up being delayed a few days but I was blown away by the outstanding customer service I received from Miguel. Miguel went above and beyond to communicate with me to let me know what was going on with my tile delivery. He seemed genuine in his responses and was super helpful in troubleshooting for some solutions. I would recommend this Clearwater Floor and Decor to anyone! EXCELLENT customer service! read more

We shopped at the Floor and Decor on N. Dale Mabry Tampa. I interrupted a designer at her work to simply ask a question, Maria F. She stopped her work and graciously and with enthusiasm jumped up to to lead me to the product. From there she helped with other design decisions, and even thought of items that were needed to complete the project. Her taste was impeccable! Then she emailed AND called our contractor with our choices!! My contractor stated that this was the first time she had ever had a store designer call her personally and was extremely impressed! Find her! She's the best! read more

Omg they were super rude again and snapped at my kid again . This time telling him to "be quite" when i told him to tell the girl at check out my new # to update my acct and not nicely either super bitchy like wtf a 11 yr old politely telling you a # is not ok !she thought she was to good to have her job i guess . This store is full of Karen's and just flat out rude . I'll drive to saint pete store to spend the thousands set aside for this large remodel . This store has 0 customer service and goes out of its way to be rude to customers . Hopefully i can find a new retailer all together . Ill be shopping around for sure . 100 read more

You can't beat F&D for the amazing variety of tile and granite. We got expert advise from Ross, the manager of the store, Yessica, and Bob. Shopping at Floor and Decor is really easy and fun. read more

Labor Day Sale is Bogus. There are no additional discounts to every day prices. Same 'yellow tag' discounts on the stuff that no one wants. Wasted trip. read more

Ross is the best. Super personable and he knew everything there was to know about flooring. I was in and out in 10 minutes. Can't beat that.

I was wandering around the beautiful store with so many options to choose from - and must have had a glazed look in my eye. Jami (an assistant manager) said hello and gave me the opportunity to pester her with questions. She helped me find what I was looking for, provided helpful tips to share with my installers (to make sure the job is done right), and loaded up boxes of lovely tile onto my cart (which she brought over to me). She didn't hover but let me browse at my own pace, then checked on me occasionally to see if I had any more questions (which of course I did). Everyone I came into contact with was friendly, helpful, and made this a great experience. NOW I hope the tile job goes well and the backsplash for my kitchen is a lovely as the people in Clermont. read more

Floor & Decor - some of the tile for our backsplash project! - Home Decor Near Me - Clearwater, Florida

Excellent product selection at a very competitive price point. They are routinely bringing in new selections that stay on top of the latest design trends. Mitch, Chuck, and the rest of the team at the Pro Desk are phenomenal and go above and beyond to provide great service before during and after the sale which keeps us coming back! read more

Our first floor got flooded and we used Floor and Decor to purchase our new tile flooring. I chose them over a full service flooring shop because we got a better price. I wouldn't do it again. The hassle we had to endure was not worth the few thousand dollars we saved. First of all, if you go to the store, you have to sign up and wait for a member of the "design team" to help you. Sometimes they find you, sometimes they don't. There is no one really there to explain to you how their system works. We left the store frustrated. We then got called by different designers over the next few days. The designer was helpful when we finally saw her. But Floors and Decor does not do install. They work with a third party vendor. THEY do not coordinate this. This is YOUR responsibility. So now we're dealing with two parties. The installation company comes out and gives an estimate. Then YOU have coordinate everything between the installation guy and Floors and Decor. THEN, there is another company that handles the delivery. You must communicate with this company as well. Finally, when the crew shows up to do the work, YOU have to communicate directly with the crew chief. We had several boxes of tile delivered broken. The crew chief calls ME at work. What should they do? How do I know!? I'm not a tile guy. I had to call the store, work my way through the phone system and wait for somebody to call me back, coordinate the tile replacement and give all of the contractor information so he could go pick it up. The next day he calls me again. They didnt deliver enough clips. Could I LEAVE WORK and go down and PICK UP MORE CLIPS so they could finish the job?! I did. On the third day he calls me again. The baseboards were not delivered. AGAIN, it is MY responsibility to call Floor and Decor because these two companies do not communicate directly. I was told by my "design consultant" at Floor and Decor and they do not deliver baseboards because they dont fit on the truck. Funny they didnt mention this when I bought them. She tells me I will have to come pick them up. So, they won't fit on their semi-truck but somehow, this lady thinks they are going to fit on top of my car? Finally, I told the work crew to just leave it. I'll hire my own contractor to pick up the baseboards and install them. On a brighter note, they did do a good job of installing and we saved a few grand. But for me, it was not worth the hassle. I could have gone with another company and signed the contract and not had to worry about another thing until the job was done. This company may be good for contractors or people with alot of time and patience. But for me, it was a negative experience. read more

Don't bother chatting with their chatbot. It is totally useless! Don't try emailing, while their website says they reply within 48 hours that DOESN'T happen. Don't bother calling either, it rings and rings and you can hear it switching departments then it hangs up on you. I guess they're really not interested in your business unless you go there but I won't be going there with this kind of customer service! I'll look for another option. read more

What a cool diy store! The wood floor and tile selections are vast, the stock is massive and they have the tools and everything else you need to lay the floor from thin set to grout and sealer. The associates will help you determine how much tile to purchase and if it is too much, returns of a single tile will be refunded. Every time I have been in the store I have not had any problem finding someone to help me, be it decision making or finding and gathering items needed for a job. Tonight was no exception and Tiffany stuck with me the during the entire process, going yet another mile finding me a clearance item that had been stored away and almost forgotten about. She accompanied us to check out and out to the car. If you are going to remodel your current flooring, a bathroom or kitchen yourself, I highly recommend this store! read more

This store is massive and I am really impressed with the selection. They had a lot of on trend tile for great prices. I am looking for fireplace tile, and kitchen backsplash, and it's helpful to shop for both in the same store so I can put things together in my head and run back and forth! There were plenty of salespeople working for a weekday morning, and were happy to help but not to intrusive. One lady said it helps to come back a few times and see things, so I'm not overwhelmed (because of the number of options). The store is convenient, right of US19, next to the Phillies stadium. There is ample parking. Next time I go I will pick up a few samples to bring home with me. read more

Floor & Decor - Home Decor Near Me - Clearwater, Florida

I went on line and booked the free measurement service. They showed up on time and answered all my questions. I was emailed a labor only estimate that seemed fair. So I went to the design center. No one there so I left my contact information. No one ever responded. Drove to the store where I was ignored. My concern is that if I'm ignored when trying to make an order, what will happen if I have a issue. Will someone help me or will I be ignored again. read more

I'm writing to express my disappointment with the customer service I recently received at your Clearwater location on 10/14/24. This was my very first time in this store. The level of service provided fell short. Specifically, store manager Brian and cashier Lorenda denied a sample tile (#1) return due to the cardboard under the tile being slightly wet. Original packing and plastic was intact/closed/not opened. After two hurricanes back to back, and store closure I was not able to return sooner. Lorenda lacks customer care skills and was verbally aggressive "I don't have all day to argue. I'm not going to return your money. This is crap. Would you buy it if you see it in the shelf". I asked for store credit instead and she also denied that. I would appreciate it if you could look into this matter and take steps to improve the customer experience in the future and increase sympathy towards your clients. I believe your store has the potential to offer excellent service, and I hope to have a better experience on my next visit. read more

Special thanks to Lonnie for helping me load tile to cart, and then to truck. Great personality, I know that tile is heavy...he did not skip a beat to follow me to register, wait for check out and load in the rain! Much appreciated! A definite asset to the Floor and Decor team. read more

Terrible. They deny giving me a store credit refund. Original receipt. Unopened box. Additionally, they screwed me by selling expired hardwood adhesive-- purchase date 8/9/22. The product expiration date was 6/11/22. The contractor trashed 1/3 of each container. Watch what you are buying here. I will be reporting them to BBB. Companies like this shouldn't be in the business. read more

Floor & Decor - Expired Product - Home Decor Near Me - Clearwater, Florida

Are you gonna wait until we've completed the job before ever providing the contact info? If so that just shows exactly the type of business this is. read more

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Javianna Mendoza!!! She is what has made my experience the BEST here. Floor & Decor needs to copy and paste her in every store. I have a BIG project that I have changed the selections up on several times... enough to drive any person working there crazy. When I tell her I have a different idea she just smiles and get right to it. She is passionate about this which helps a lot, and we talk through not just the flooring but also cabinet ideas that will work so it all flows. I think I am lucky to have found her and its like having a designer assit me thoguht the way. Javianna you must see, she is the best. And last very patient with you and your process. Floor and Decor is lucky to have her! read more

Turned a bad experience into a POSITIVE one! Learned that tiles "Caliber" is the size. When it was given to me I received different calibers and whomever helped me out didn't look at this originally. Noah and Nick were very good in helping me resolve the matter. Happy with the service and I'll use them again. read more

I was so frustrated with our bathroom remodel project and having a hard time choosing tile and coordinating everything. I had been to the store 5 times and spent hours looking on the computer for ideas. I decided to schedule a consult and was connected with Ana. She was so professional, knowledgeable and truly cared about me finding the perfect tile to remodel our entire bathroom. Ana spent so much time with me and picked up on my style and what I was looking for in minutes. I was finally able to leave feeling relieved and excited for our new bathroom. She was very organized in all the products and pricing everything at the end and I'm so happy to have received such awesome service! read more

Audrey Hamilton is the best, so knowledgeable helpful and patient. We only want to see her when we go there. Other staff are either border line rude or short with you, a few a tad incompetent so please ask for Audrey and you'll be a loyal customer. Good selection of tile at a very reasonable price for the quality. We've bought most of our tile there. And don't dare fire Audrey/ give her a raise! Audrey we will invite you over when our house is finished:) 4 stars only because of a not so great experience with other staff. read more

Asked for help & girl walked away mid sentence to help someone else. Bought tile and they wrote up order to be picked up the following day. I even paid. Told them the time the guy would be there. Our guy got there and they had not pulled the order. I pulled half the order myself the night before. What would they have done if someone had purchased what I already paid for???? Said oh sorry. If you absolutely MUST use Floor & Decor, I recommend any other store besides the Clearwater store. read more

Great selection, and nice designers to assist if you'd like help. It can be overwhelming if you've never done tile work, so ask for help!

Huge selection of tile, hardwood, LVP and anything else that goes on your floor or walls. The prices are very competitive also. But what I like best and why I give it 5 stars is the exceptional service we experienced in our recent visit. And it wasn't just from one person. Every associate we encountered was friendly, courteous and knowledgeable. In such a large store with lots of customers milling around it is refreshing to feel like you are appreciated. We are very satisfied with the merchandise we bought. Since they also have all the tools you need to do it yourself, it is very much a one-stop shopping experience. The big box home centers can't compete with these guys. read more

We go to the store in Clearwater, even though there is one closer - because of their employees. We were lucky enough to have a Pro named Ross help us at the Clearwater store, he was so helpful and kind. He made sure we had everything we needed for our project and patiently answered all of our questions. read more

Terrible customer service. Had 6 unopened boxes of engineered hardwood flooring to return that was more than 90 days since I purchased them. I called the pro desk and they said no problem we will give you store credit. I said ok, went down to the store and started the return process. The cashier had to call the store manager to confirm p, in which he said no problem, store credit. So while they were taking care of the return I loaded up a couple of thousand dollars worth of merchandise for my next client. When I went to cash out the manager told me they couldn't honor the return stating he would loose his job. So after some back and forth I told the manger to keep the floors and I also didn't make the new purchase. They just lost a customer who spends $30k - $50k per year. Not the fist incident this year with Floor & Decor but definitely the last. read more

Floor & Decor is an excellent business. We recently purchased wood flooring and a back splash from them and had a terrific experience from start to finish. They even had offered to pick up some extra materials we needed on their own time and bring it to the store for us. When we were uncertain about the selection, they offered their opinion when asked and were able to answer all the questions we had. The store is packed with inventory. There are so many choices on their tile that you can spend the day there. Great place, great service. read more

Came in today to purchase tile for my 2 bathroom renovation. Had to get floor and wall tile. When I walked in I realized I had a lot of work ahead of me - picking, matching and getting everything needed. Right away I found Chris and she help me... FOR 2 HOURS!! Chris was really on it. She didn't miss anything. She even helped me pick the right things to match... Like I had my own interior designer. What a great experience, what care and attention. I never felt like I was inconveniencing her. When things I liked were out of my budget she found me alternatives. Also the store has great selection And one tile I wanted didn't have everything I needed so they called the store in Saint Pete and pulled the stock for me. read more

This place is great! We re-did our bathroom and bought all our supplies here. The clerks are incredibly helpful and very knowledgeable. I found tile that look great and didn't break my budget. Now my bathroom looks better than any other part of my house! :/ The variety and prices are unmatched in Clearwater. read more

I recommend michelle the designer. I have no clue about others, but Michelle is a dream come true. Creative, smart, epitome of cooooooool and beyond fabulous style ideas - so knowledgeable about inventory. read more

A contractor worked on our neighbor's house recommended this home improvement store. We are glad he did that. We are in process of DIY to replace our floors. Although both hubby and I are ambitious souls, but we still rely on suggestion from pros who knows how to select proper materials and give guidance on installation. It was our lucky day that we walked into the store and met one of their salesman Rick who was a professional floor contractor before he works for the shop. I have never met a person so knowledgeable and detailed about how to install floors. He went from how to pick the underline material, pro and con of floor materials, sequences to lay the wood, and cost. He even mentioned to pay attention on the light source that reflects on the floor surface. He spent 40 minutes with us to ensure we are informed. What an educational trip. Rick saved us a lot of time and money. It is great to work with a perfectionist. Hubby went back several time to ask his suggestions. Rick has answered all questions. I think we are going to materialize our ambition very very soon. The store is mid-size and well managed. We took 3 pieces of samples home that day and store manager gave us for free. I highly recommend this store to anyone who is thinking about home improvement project. read more

Audrey Hamilton was AMAZING!! Went above and beyond helping us. We really need the help with how much tile and grout was needed and she walked us through the whole process and we would have been lost without her!! Shes the best!!!! read more

BEWARE!! I have zero complaints about Floor and Decor, my wife and I used the Clearwater branch and two others in the area to purchase items we needed for our renovation. Everyone in the stores were helpful, professional and knowledgable. Where we WARN you is to stay clear of the company that they recommend 'installation made easy' for installation unless you take our tips for success. 1. Insist that EVERYONE who enters your home has had a criminal background check and that they have gone through all the checks that they do for the GC's that they recommend. 2. Insist that the contractor signs a work schedule for your job. For example starts at 8am and finishes at 5pm. Commits to that, as well as confirms in writing how long the job will take. That way you're not employing someone that does a five hour day and then for two of those hours disappears to find somewhere to fax a quote for his next job!! 3. Insist that ALL the people in your home have at least 2 years laying flooring so you're not stuck with people who have NEVER done the job before! 4. Insist that everyone wears ID badges as they are REQUIRED to do so. We FIRED our installer after the first day and now it had cost us time and money to find someone else. Our advice use Floor and Decor they are great, but find yourself a highly recommend installer unless 'installation made easy' are willing to improve their screening processes. read more

My fiance and I visited the store on Sunday to pay for flooring we had reserved for installation in July. Initially, they had difficulty finding our order but Mario jumped in and assisted us in gathering our order through payment of our order. He was great to work with, very helpful and patient. His assistance and expertise are greatly appreciated. read more

The tile was nice and competitively priced but they lost our order when their sublet company "Installation made easy" went to pick it up. The install was okay not exceptional but the price they charged us was way over market value. Be wary of "Installation made easy" they never even followed up to ask if we were satisfied until they realized they had not collected the final payment. read more

Wrote poor review and was told that I would be contacted by the location management to review our issues. I was messaged for contact, however, the contact has been as poor as the stores service, nonexistent. No excuse! Go elsewhere, you will be glad you did! read more