Dr. Au is great. I've never had to wait for my appointment but she also never rushes through. There are always people right before and after me too, so I think she just schedules enough time for each visit. I have time to ask questions and she explains what she's checking for as she's doing the exam. She's great at putting patients at ease. The intake coordinator is also awesome. I lost my prescription and when I called she emailed it within a minute. I've also rarely had good or any vision insurance, so I appreciate that they're upfront about pricing (which is super reasonable, especially given the quality of care). Definitely recommend this practice. read more

Dr. Au is great! She caught an issue with my eye (if not addressed I can go blind!) and gave me all the info I needed with my options to address the issue. She referred me to wills eye to further treat the issue and they were very impressed with her work prior to my arrival at wills. Highly recommend. The receptionist and doctor go above and beyond to accommodate their patients needs and schedules. read more

I've been going here for 2 years now. They truly are the hardest working people out there. I always appreciate all their efforts and hospitality. If you're ever in a bind they are always flexible with scheduling and get you in and out fast! Highly recommend this place to anyone searching for an optometrist. The providers and staff are A+!!!! read more

Dr. Au is hands down the best eye doctor I have ever been to. She was thorough and listened to my concerns.

Attentive receptionist, limited lens selection. I came here this afternoon solely for a pair of frames because I ordered a prescription elsewhere. I desperately wanted to give a better review since the receptionist went above and beyond to help me. She was extremely friendly and stayed with me to try on lenses. The prices were also extremely cheap with my insurance coverage (~$36/pair) but the selection was fairly limited. I'll shop around but might even end up returning here for my final purchase. read more

Dr. Au and her receptionist are the nicest! They make everything super fast and easy and explain everything very clearly. She referred me to Wills Eye Hospital for additional testing and they were very impressed that she had picked up on a rare issue that I have with my eyes. I highly recommend Dr. Au! read more

Dr. Au is transparent, super thorough and careful in conducting the eye exam, taking in consideration proper health protocol. She even conducts the whole exam without a technician. I booked an appointment about a week ago and got in no problem, no waiting necessary. She also gave me good advice on eye care and contacts on all the random questions I had. The receptionist had me submit my health insurance when I booked the appointment and made me aware of exactly what my insurance would cover and what costs I would have to pay. Visio is great and I will come here now instead of the random offices and chain clinics I have been going to for years. read more

Great service at a very fair price. Skip that chainstore and that place with the fancy waiting room and go here.

Friendly, efficient, affordable. Needed new contacts after I almost fainted at my previous optometrist's insistence that I purchase $560 single wears (daily west contacts). Between the cost and packaging waste of daily wears, I was not interested; and yet, he continued to insist that they were my best option. Frustrated, I left that practice soon thereafter. Several months later, having grown tired of wearing my 7 year old glasses, back to yelp I went to find another eye doctor. Super grateful to have found Visio. Location is super convenient, and the fact that I can get some yummy Vietnamese either before or after my appt. makes it even better. Oh! Lest I not forgot the front desk receptionist- friendliest and most patient drs office receptionist I have *ever* had the pleasure of interacting with. Informed and informative, he answered (and patiently re answered) all of my questions. Purchased a year'a worth of contacts for $170 ($220 pre-rebate price), that fit very comfortably. Guess those $560 contacts weren't absolutely necessary after all. read more

I'm so glad I came here! I just got a new job and new health insurance -- and just run out of contacts -- so it was time to break in my new insurance coverage. I walked in and was greeted immediately. Dr. Au is really friendly and thorough. I went to a chain last year and I suspected that the doctor there was giving me a prescription that was too strong. Dr. Au reaffirmed that (without me even bringing it up). She does the entire exam herself (no technician to "break you in") and I really liked how they looked up and explained my insurance coverage at the start. Overall, I am glad I decided to skip the closer chains and visit this store, thanks to the recommendations of Yelp! read more

Dr. Au was absolutely fantastic! My husband and I have had just about the worst optometry experiences in Philadelphia and Dr. Au has restored my faith in vision care professionals! The short version of the story: WE CAN SEE! The long version: We made appointments for Saturday at 10. The office was conveniently located at 11th & Washington Ave in the back corner of the Asian market shopping plaza. The office was clean and welcoming. Dr. Au was expecting us and made us comfortable while she ran our insurance and we filled out the intake forms. In the end, I'm not sure that I have ever had such a sweet, friendly Doctor before. She explained our insurance THOROUGHLY so that we completely understood what was covered and what was not. She wanted no surprises about any out of pocket expense--no matter how small--which we really appreciated. She also was not disappointed that we were just looking to get contacts and have the lenses replaced in our existing frames. Our appointment was Saturday morning and I picked up both pairs of my glasses on Monday at noon. Talk about service! If your insurance is accepted by their office, I highly recommend Dr. Au! We will be back! read more

Dr. Au is one of the best health care professionals I have ever had the pleasure of visiting. She is so kind and patient about problem solving. I love my new glasses, and she really cares about helping you see well! Other staff was also really conscientious as well. All and all, a wonderful experience. read more

At first, I thought the place looked a little sketchy. Boy was I surprised. It's like the old saying goes, this was a cover one shouldn't simply judge. Dr. Au was delightful! She greeted me at the desk and was very kind. She's the type of person you can sense is trustworthy from her mannerisms and the way she speaks to you. Most importantly she works very quickly so that you have virtually no waiting time. We did more tests than any other practice I've been to which satisfies me because she cares about the well-being of your eyes. I asked a lot of questions and she was very happy to respond. I tell you, this is the place to go. You can look into other places in the area and read their reviews, but take my word for it, you'll be very happy here. I don't normally give glowing reviews, but this practice takes the cake! read more

I was tired of going to these chain eye doctors that didn't seem to care about my concerns so I thought should try an independent owned vision shop. This place is inside a shopping area so there's always plenty of parking except for weekends! ( beware on weekends because you will spend half of your time trying to get out of the parking lot ) you can easily find street parking if you have to come on a weekend. Dr. Au is the best eye doctor I have met so far. She listens to you , gives you advice, and cares so about your eye health. Her personality is extremely pleasant and patient. Her place is not to big nor small -just enough. Very clean and plenty of chairs to sit. Prices are moderate but she offers discount for those people who doesn't have any insurance. Her assistant is very helpful and friendly as well. I love that her hours is so convenient for a lot of working people. She even opens on weekends which is a huge plus! I have been coming here for the last 3 years and even tho my insurance is slightly higher I will continue to come here because the Dr Au gives you her best attention and advices. read more

I've worn glasses for about 15 years and this is the most personable interaction I've ever had at an eye center. Dr. Au and the receptionist were sooo sweet and considerate. I came here unintentionally as I was desperate for an appointment and they had an opening the same day. I'm so glad I found this place! Not to mention I was in and out in 30 minutes and they have great COVID precautions! read more

I've never written a Yelp review before, but I signed up just to write a review. If I could give this place 6 stars, I would. Dr. Au goes above and beyond to be professional and friendly. There were some issues with my insurance, but Dr. Au gave me a few different options and did everything she could to help me out. During the exam, she was friendly and made me forget that my pupils were insanely dialated. The selection wasn't that big but it was good enough - love my new glasses! read more

If you live in northern South Philly (Grad Hospital, Point Breeze, Hawthorne, or East Passyunk Square), you could not find a better or more convenient eye doctor. I use contacts and glasses for near sightedness (not complicated), and I have been going to Dr. Au for years (since at least 2015 - Present (Nov. 2019)). To be frank, I am a fairly typical Anglo American, and this eye doctor is the best I've ever had, despite the cultural differences with most businesses in this area that might normally keep people away whose backgrounds differ from East Asian descent. Although there is a bit of a language barrier in accent only--don't be fooled. She is extremely intelligent, both intellectually and emotionally. Ask for what you want, and you WILL get it. They are flexible, kind, VERY reasonably priced, and will work with you and your insurance (or lack thereof -- yes I've been in both situations). You MIGHT save slightly at Walmart, but the hassle is not worth it. I use them for all my contacts needs, but I use the script to get my glasses at Warby. That said, I am ALWAYS running behind and last minute when making appointments or ordering contacts, and they always work with me to get me what I need. In fact, I'm about to be gone for the holidays, and when I waited too long to order my contacts, she offered to just give me a trial pair to hold me over during my trip. Free of charge. Going to Visio is like going to the doctor in my childhood hometown. Give them a shot--you won't regret it! read more

Dr. Au is GREAT! I can't say anything better about her. She makes you comfortable, explains your insurance claims and gets you the best deals within your budget. read more

I never thought I would feel compelled to write a yelp review for an eye doctor but Dr. Au and her receptionist are so awesome that I must! I just moved to the area and had run out of contacts so I just googled the closest eye dr. She has given me multiple lens samples so I can find what best works for me before ordering. I feel so cared for in her office and am so happy I found her. read more

I had a wonderful experience today. Called and they had me come in immediately for an appointment. Everyone was extremely nice and Dr Au helped me choose my new glasses. I will be going back yearly. read more

I have been going to Dr. Au for about three years now. I will admit that she has a great attitude when you are in the office and she comes across as very caring and interested in educating you in issues of your eye. However the caring and interest end as soon as you walk out of her door and she has billed your insurance for her exam. I needed to get contact lenses fitted. I walked into her office with a chief complaint that the contacts I've had for the last year no longer felt comfortable. On our first encounter 3 years ago I told her that my eyes are hard to fit and she looked at me and said no problem. She said that she also has a hard time with contacts and so she had to figure out how to help patients as difficult as she was. Well I'm sure she would not have appreciated the service she provided to me this year if she was the patient! So back to my story. She did my routine eye exam. Found that my prescription had changed and that my eyes were dry. Okay I'll believe that. She recommended that I put drops in and stop wearing my contacts on the weekend. So i did exactly that and my eyes have never felt better. She also told me that there was one other brand of contacts that just came out that everyone raves about and she was sure I would love then. Long story short, I didnt love them. They made me want to rip my eyes out. She had given me a trial of my normal lenses as well and they also give me a headache and make me want to rip the contacts out of my eyes. Here's the part I can't believe. I called the office and spoke to the secretary. Not Dr. Au. The secretary told me that those were the only two options I had left. Seriously? I asked to speak to Dr. Au who wasn't in at the moment and the secretary told me she would call me on friday when she got in. Friday came and I waited by my phone. No call. So Saturday morning I call in and speak to the secretary again. The secretary said that Dr. Au said that if I wanted more trials I would have have to come in for a consultation for dry eyes and pay $50. I asked if Dr. Au was available and the secretary said she was with a patient. I've worn contacts for about 20 years and have moved from place to place for work and education. I have never had an optometrist cut off the number of trials I could get. I had other brands I had researched but I wasn't even allowed to talk to the Dr. This is the last thing I said on the phone to the office. "Okay even though I am highly uncomfortable with these contacts and the contacts give me a headache, I'll take my prescription. If you are okay with sending a patient away with a year long prescription that is uncomfortable to your patient with out follow up then go ahead and email me my prescription. " I got my prescription emailed to me right away. What I would have done differently. I felt her treatment this year was remarkably different from last year because I had told her I was gonna buy my contacts from Costco. She brushed me aside because I wasn't going to place another large order of contacts from her. Like literally never spoke to me again after my exam even after numerous complaints from me. Now I just have to wait another year to get my prescription adjusted to be comfortable again. Thanks for nothing Dr. Au. You just lost me and my husband as patients. And I will be telling everyone about my experience as well. read more

Dr. Au is really amazing! I moved to D.C and I still come back to Philadelphia sometimes to see her as my eye doctor. She is very personable, very thorough, and does everything in her power to help you get what you need. She takes my phone call seriously and process my request right away. I really think she should move her office to a more accessible location since access to the Vietnamese Mall is preventing her from getting more patients than she should. But it's still really worthwhile to go through all of that trouble just to see her! read more

I have been to Visio Eyecare for the past three years and I am very satisfied with this place. Number one perk, they are open on Sunday and getting an appointment is extremely easy! The eye doctor is very nice and helpful; she really listen to what you want and if you say you do not want to spend a dime over what is necessary, she listens and advises you on glasses under your budget; my glasses have always been ready quickly; I will recommend this place to anyone! read more

So I haven't written a review on Yelp in at least a year, and yet here I am, back to review... an optometrist. Why? Because Dr. Au is the most pleasant, knowlegable, and thorough optometrist I've visited in my 15 years of wearing contact lenses. There's not much else to say other than "highly recommended!" read more

Best optometrist I have ever been to! Thorough exam and helped me pick frames that fit my face and were stylish. Will recommend Dr. Au to all my friends and family! Thanks for a great experience!! read more

Need prescription glasses or contacts? Make an appointment and let Dr. Au take care of ya. She's friendly, kind, warm, nice and will get what your eyes need to see clearly. read more

Very clean office with high tech tools. For example the poof of air in your eye pressure test is instead a much friendlier blue light, and the eye test is shown on on a flat screen. Dr. Au is very personable and thorough with her exam. I easily got a same day appointment on a Saturday. read more

Dr. Au was so kind and patient helping me to adjust my ill-fitted glasses and explaining to me what kind of frames I need for my face (I'm Asian a lot of frames don't fit me right). The office is very clean, professional and the best part was Dr. Au's evident sincere care! I am looking forward to my contact vision benefit kicking in so I can go back and get contacts with her! Don't be afraid of the location, she was already above and beyond the two center city eye doctors I've been to! read more

Dr. Au is fabulous. I love her and her staff. The waiting area is clean and modern. The glasses are phenomenal. My husband, my adult daughter and I all look much better with glasses suggested by Dr. Au. I can't imagine going anywhere else. read more

Dr. Au is good. She's thorough and friendly. The office and the practice is pretty terrible though. They accept insurance, but they demand your SS# in order to be seen. That's a red flag to begin with. You need an appointment to get a simple adjustment. Their frames are shoddy, and I am certain that the ones I paid for were not the ones that I actually received. In addition to that, my wife received the wrong glass with the wrong prescription. We asked that they remake them the way we had asked. The person at the desk insisted that we sign for the frames even though we refused to take them because they were not correct. The doctor eventually called us after we left, apologized and said she would have them remade. We chose a much less expensive frame, but they refused to refund the significant difference. As for my frames, they're pretty terrible. I'm convinced that the frames you see on the wall are not the same ones you actually receive. Mine feel like cheap knock-offs, scratch easily, and are constantly breaking. TL;DR Doctor Au is very nice, but the practice is pretty awful. read more

I've been seeing a different local optometrist for a few years and I was kind of unhappy with my prescriptions for contacts and glasses, both in fit and an the accuracy. Coming here I discovered that the old optometrist was just not nearly as thorough and didn't offer enough options. He probably made those choices to keep the price low. Dr Au was more expensive than the other guy but she really listened to my description of what I was seeing and worked diligently to solve the issue, which turned out to be the wrong level of correction for my astigmatism and probably a different brand and duration for contacts to allow for a broader range of sizes available. I'm willing to pay more to get better vision, that's the point of going to an optometrist! read more

My boyfriend and I went to get new glasses and prescription sunglasses. The assistant was very helpful and our eye exam with Dr. Au went very smoothly. We felt very much at ease throughout the process and our glasses look and feel great! read more

Fantastic, friendly, no-frills eye care. I dropped by for exam in December to use up my vision insurance from work due to the convenient location and the fact that they are open on Sundays(!) Like the other reviewers, I was provided excellent and attentive service. You can tell that Doctor Au really cares about the patients that step into her independently owned practice. They even remembered me when I went back to pick up my glasses in the new year! Do yourself a favor and stop by. read more

RUN don't walk to this absolutely wonderful eye doctor before the word gets out and she gets totally booked up! Tired of the assembly-line mega eye-care superstores? Want a good old fashioned eye doctor who will stay with you from the minute you stumble into the shop and feel your way around to the front desk until you leave - bright eyed and smiling because you can actually READ the street signs when you drive? This is the place for you. Dr Au (who also works at Wills Eye Institute) is professional, attentive, patient, knowledgeable, THOROUGH, and - best of all - she loves her job! ABSOLUTELY the BEST contact lenses fitting I have ever had; my vision is better now (with my new bi-focal lenses) than it has been in at least 15 years. It took 3 weeks of trials and 3 different sets of contacts (which cost me nothing extra!) TOTALLY WORTH IT!!!!! I got funky new glasses as well. Old fashion work ethic, a small and spotless office, and maybe the nicest receptionist I have ever had the pleasure of dealing with. I will never go anywhere else. P.S. She also walked me through my health insurance step by step and saved me a bunch of money... read more

I have never in my long life had such a thorough exam. Dr. Au was very forthcoming with interesting information, and I'll be recommending her to all my friends. The frames aren't super exciting, but everything else is top notch. read more

Wonderful lady that works there. She really takes her time and makes sure that she's getting her prescription correct. She really doesn't care how long it takes. As long as she knows shes giving you the prescription right for you, as well as what you're comfortable with. (I had an astigmatism that developed in both eyes but wasn't comfortable having it corrected in my lens/contacts so we did a gradual change). Honestly if you need to go in for a check up or anything I highly recommend her. Wonderful place. Definitely coming back every time. read more

I was able to schedule and go through a contact lens exam within 30 mins of calling. There happened to be a cancellation, so I got lucky on that day. But I was struck how knowledgeable, professional and personable Dr. Au was. She checked my eyes (the dilation was deferred at my request as I had had a check up at Wills Eye in the near past, confirmed my power for contacts, corrected it for spectacles, and all in all seemed both competent and careful. A pleasure to learn about this place. Its location prevents it from being more popular, as it is in the Vietnamese mall on 11th and Wash. Sq, where it is surrounded by Asian supermarkets, Pho places etc. But those in Center City who have to wait weeks to get an appt. for routine processes should take note. read more

Dr. Au is an excellent optometrist. She took a lot of time and care on my examination, much more than most O.D.'s will give you. She answered all my questions very thoroughly. I would give her 5-stars for the examination. The prescription was filled through VSP, and the glasses seem fine (but you really don't save anything on the glasses through their "insurance program"--basically it just covers the markup as opposed to going to a discount eyeglass center). My only complaint is that the assistant didn't bother to adjust the side pieces to make sure they fit right. By the time I got home, they were sliding down my face. I'll go back to have them adjusted, but that should be a normal part of picking up any pair of glasses. I guess I should have asked, but now I have to make a trip back to Little Saigon...no thrill for me. But I will definitely return for my next eye exam. Dr. Au is one of the best! read more

I called and made an emergency appointment for an eye injury. After waiting some time, I was told that they couldn't help unless I paid up front. Because I have high deductible plan, I am not supposed to pay at the office. I was informed that regardless it was their "policy" to collect up front. Not willing to be taken advantage of, I left. Needless to say, I won't be back. read more

Dr. Au is great. She owns this practice and really cares about her work and her patients. I went in for an eye exam to get a new prescription for my glasses. It's probably a little more expensive than a regular eye exam, but they do a full medical exam of your eyes to test for problems. Dr. Au is super careful and professional. I took Dr. Au's prescription in to get lenses made (elsewhere) and the guy said the prescription was unusually precise. Call ahead for an appointment. I called and got in a few hours later. You have to wait weeks with other places. read more