Think twice before trusting this practice I have a…read morecomplicated kidney situation. Initial visits seemed very positive but slowly deteriorated. When the doctor went on vacation he did not have a backup. Very poor communication even using their portal and returning phone calls. The doctor told me if I expected this I was told he could recommendation another urology doctor. I could go in more detail but don't feel it would be worth the time. Be aware that I did not feel any empath or timely concern for me. Bottom line do NOT seek medical care from this doctor!!!

The attention was consistent with the attention I received at the Johns creek facilityread more

BEWARE!!! I was…read morecharged $723 for a visit that lasted less than 5 minutes. I barely sat down before the appointment was over. All that happened was a quick conversation and I was asked to pee in a cup. That's it. Before the appointment, I specifically asked the front desk for an upfront estimate with my insurance (United Healthcare) because I didn't want any surprise bills. They told me the estimated cost would be around $243, which I paid upfront at the office. Later I checked my itemized bill and saw the total charge was $723. My insurance paid $0, and now I'm being billed another $141.57 on top of the $243 I already paid. So somehow a 5-minute visit and urine sample equals $723. What's even more ridiculous is I was told self-pay would have been around $275, meaning using insurance actually made the visit hundreds of dollars more expensive. This kind of pricing feels extremely misleading. If the office would like to publicly explain how a 5-minute visit and urine sample justifies a $723 charge, I'd genuinely love to hear it.

I was told by my pcp that there are only two Urology practices in our area. This one ans Georgia…read moreUrology. If you looking for real solutions and a game plan to resolve your issue, this is not the place. Their focus appears to be on prescribing higher doses of meds or surgery. No deep dive into the root cause(s) of your issues. I was told this is just a part of getting older. I could not accept that. I started following this Dr. online and they focus on strategies to get you off medication. Hopefully this helps someone. https://themodernman.beehiiv.com/p/erectile-dysfunction-heart-health-warning?utm_source=themodernman.beehiiv.com&utm_medium=newsletter&utm_campaign=the-early-warning-sign-most-men-wish-they-d-taken-seriously

The office experience at Braselton was terrible. Nobody picks up the phone if you call, other…read moreproviders claim the same thing with this group. They constantly blame others for the reason they cancel, until you contact the "others" yourself and then the story changes. They cancelled my appointment with two hours notice, but if You have to cancel, they they bill you. There Office Manager treated a 93 year old man terribly in my opinion and the opinion of others who witnessed the interaction. I was told the Office Manager was out for the day......

My ex-husband was given a catheter in February. He was told it couldn't be taken out until he had…read moreprostate surgery...which he agreed to. Then, they postponed surgery FOR SEVEN MONTHS. Their excuses ran the gamut from Dr. Is on vacation to no operating rooms available at the hospital. My ex is 74, easily confused, non-confrontational and on Medicare. When I finally convinced him to let them know that I could speak to them, they suddenly found an OR available. Dr. Woo was careful to show me what a great job he had done, but when I asked about the damage that could have been caused by the prolonged use of a catheter, he quickly started blaming prostrate medication...medication HE prescribed! Fortunately, removal went off well and he is able to "void" so far. A lawsuit is still not out of the question for the pain and suffering caused by this neglect.

There response in the patient portal is non existent in my case…read more I have been waiting for 17 minutes to talk to someone without anyone answering but have had to listen to their same advertisements over and over. Dr Kemper is very good but the patient care in the portal or phone is non existent, disappointing & frustrating! I am so concerned about a couple of problems I am having but can't get any help or advice.

Just attempting to change a future appt and have been on hold for 17 minutes. My prior appt…read morescheduling was the same way....on hold, the phones simply are not answered in an adequate fashion. I have an October appt and will likely follow thru then will move to some other Urologist. Their answering system stinks, requires all this info then you are put on hold. The PA I saw, Ms Banks seemed very proficient so kudos to her but the office admin staff acts like they care but Im unconvinced.

The doctors and staff were great caring. I had an inflammation of the bladder and was told to get…read moreAVO. The doctor did not subscribe any medication but I had to get a microscope under for 1 hour. I asked for the doctor to call me back no return calls. I wanted more clarity. Please do better on that.

Dr Neal Patel is simply the best. Personable & professional is just the beginning. I can't say…read moreenough good things about him and his team. I believe he played a significant role in saving my life by preforming a radical cystectomy surgery on me due to having metastatic bladder cancer. I will continue going to him for as long as I am blessed to be on this earth.

Visited this facility on Sept 18.2025. This office is somewhat unorganized . Careful with the lab…read morework. They sent the bloodwork to an out of network provider, rather than in network with United Health Care. Got a bill for $995. Please ask they check your insurance before sending the bloodwork. I will be going somewhere else.

I was referred to a Urologist to have PCNL surgery, I made the appointment weeks ago drove 2 hours…read moreto appointment to be told I needed to see another doctor in their practice that can do the surgery. So I am out my co-pay, gas and a 4 HOUR drive to go to another person in their practice a month from now!!!!! Absolutely ridiculous, waste of time.

Stay away! If possible this place is worse then the V.A. hospital. I don't think anyplace could be…read moreworse but they are. Getting the phone service to get anything right is impossible. After many infections my ER Doctor told me he thought it needed to be removed. I called and they had an open appointment that day. But my V. A. Paper work didn't updated. She would call back. Never have yet. 2 weeks. They care more about the money then patients. V.A. has already paid out over 45,000.00 in medical bills already. They can't float an office visit of 120.00 . After Dr Christopher Keith left they lost there best Doctor. I had the other two and they are just a Doc in a box not as good. So they will leave you hanging even if you are in need. So after two weeks I removed the suprapubic tube MYSELF! I'm doing so much better. Sometimes it's just better to do your own research on your condition and be your own Dr. I'm better now NO HELP FROM THEM. STAY AWAY

Horrible admin and support. Doctor was eh, but the office input the wrong insurance, setup up an…read moreappointment at one of the clinics for a scan...and after arrival I was told it'd been canceled by the doctor office because they didn't do that scan there. I was given a name to schedule myself at a hospital. In trying to verify the Pre-Cert learned that they'd passed wrong insurance info. In the middle of all this, I received a call saying the doctor preferred that I get the Scan before the other test he'd scheduled. They day of the canceled test...I get a call asking why I missed my appointment. Did I mention the neverending and totally unhelpful call system that they have. I have spent literally hours trying to reach a live person...or worst yet, the right person. Arghhhhhh! Run away!

I visited this office in November 2025, twice (2nd time for a 2nd round of lab work, which wasn't…read morecheap). I'm still waiting on my prescription as of January 15th. First, they will push whatever the local pharmaceutical rep is selling. Once you find out that's not covered by insurance, they'll send another prescription to the pharmacy. Then they'll take 2-3 weeks to send the authorization, during which time the pharmacy will drop your standing prescription. I have been to the pharmacy multiple times, called the Dr's office multiple times, spoken with my insurance multiple times, and still do not have my prescription after waiting for 2 months. They milk your insurance, push pharma rep preferred name brands (likely with kickbacks), and don't really care how long it takes to get your medication to you. I eventually gave up and will now have to start the process over with another urologist. Save yourself and headache and GO SOMEWHERE ELSE! Quite possibly the worst experience I have had with any medial office.

After my procedure, I ended up overnight in the ER. The anesthesia was too much, and the stent he…read moreplaced was being rejected. This I knew because Georgia Urology did my procedure seven years ago. So he wanted to put in a new stent, I told him a day before the procedure do not under any circumstances. So he didn't and it's a miracle "all the stones" were removed this time... So I was called in early for the procedure, and prepped immediately to go back, I was so happy. Only to find out the wait was indefinite, about 90 min. The nurses were tired of me asking so they decided to turn up the music at the nurses station, very rude. When I arrived financial acknowledged they felt bad about my night in the ER! As they should but it was nice of her to say. She was the most competent person I dealt with in the entire office. So they remove the stent/stones and I nearly bled to death when the nurse took out the IV. There's a lot of incompetence and greed. The doctor has the knowledge but chooses the most expensive way to remove stones. I feel like this is a pill mill, but for surgical procedures....so they can over charge you and your insurance company. I'm a little guy, but I believe I need to do more than write reviews about this. This is too serious. They are getting away with neglect and bad practices, maybe even more.... If you have had a bad surgical, or billing experience with Advanced Urology, I would like to hear your story! If you haven't, save your time, money and maybe your life by going somewhere else.