My husband and I had a horrible experience with visalia rental properties. I have rented from a few other companies in the past, and never were we "robbed" like we were from these people.
We lived in a pretty cruddy house through VRP for almost 2 years (lease was for a year). On original move in report we listed many things that needed to be repaired that were never addressed. We only actively pursued ones of major significance and let the others slide.
We eventually got a notice saying we had 60 days to move out - the owner was essentially moving back to home. We even tried to find a property through VRP but they kept making excuses that they had no time to show us properties this week - but not to worry, they'd help us... We got sick of it and found a house through another company. We were moved out, house was clean and keys were returned in a month.
We drove past the house a few times the following month and saw the carpet cleaner there, etc.
After waiting way longer than the legally allowed time for a deposit or notice to be returned to renters, my husband finally called ... They claimed to have mailed it to the rental house - that they had the keys to! Haha.
Anyways, we were charged for repairs that needed to be done when we moved in and we had documented, and worse yet, charged for the month we didn't live there (they had the keys!). They said we were Pre contracted for that month. I'm sure there is a renter's loophole they got us on, and if so, that's still really jacked up. When we confronted them, they just started playing the crook's game - telling us we didn't even clean the house, etc etc.
At the end of the day, we didn't get a dime back. Crazy...
If you rent from them - watch out - and take extra precautionary steps to make sure you get you're money back. We got screwed! read more